Forum Discussion

Tre_Ogun's avatar
Tre_Ogun
New Contributor
2 years ago

Should I cancel my gigablast until cox installs a power box on my street?

I'm paying for a service that I'm basically unable to use until they get whatever contractor out here but with no definite install date presented I feel like I'm throwing money away.

Gigablast
internet
Service
  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    2 years ago

    What's a "power box"? You mean a amp? What are your modem's signal levels? But yea, downgrade until they can get what ever work done.

    • Tre_Ogun's avatar
      Tre_Ogun
      New Contributor
      2 years ago

      I'm guessing whatever they hook the main cable to in order to get the wire to the modem.

      • Allan's avatar
        Allan
        Moderator
        2 years ago
        @Tre Ogun, We can look into that issue for you. I recommend sending us an email with your full name, address, and a brief description of this issue to cox.help@cox.com. -Allan, Cox Support Forums Moderator