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Dave9's avatar
Contributor III
4 years ago

Ugh. Here we go again!

Had a stable connection for about 2 weeks after the last tech visit. Of course they identified it as a problem in the plant and not with my equipment. They traced it to a neighbor who had connected an old/defective coax cable.

Today we're back to packet loss and T3 timeouts happening multiple times per hour.

09/02/2020 16:13 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"

Wouldn't it be easier and less expensive for everyone for Cox to investigate this as a plant issue before rolling a truck every time? I promise it's not my equipment. That neighbor probably just hooked up the old coax cable again.