packet loss

261 Topics

Modem suddenly showing 3.2 BILLION errors on 2 channels, packet loss, Cox "looks fine"
How do you escalate to actual support in this place? I'm a 15 year Cox residential customer with bulk internet through our HOA. Last time it took escalation to the FCC to get them to fix this. They dispatched a tech who fixed some channels and swapped my drop and it was all good. Five months later it's bad again and again, they say everything looks fine. Does everything take an FCC complaint? The dang modem is SHOWING THE BILLIONS OF ERRORS, including Uncorrectables. Denying it without doing anything doesn't make it go away. Semi-rant aside, how do you get actual help at Cox?
Hagary
8 days ago Place Internet
169Views
0likes
18Comments
Network impacting event affecting consistent delivery of service.
Anyone else experience this? I contacted support and they said there was an outage, but I've been seeing this message for the last two weeks when I log into COX app. My internet goes up and down. COX reimbursed me a little for lost service. My question is when will this be fixed?? Two weeks of this and no end in sight is crazy sounding to me.
Rapturo
9 days ago Place Internet
91Views
0likes
6Comments
60% packet loss, under 1mb upload speed
I have been having an issue the past few days in the Bellevue NE area. My packet loss will shoot up to 60% and upload speed will drop to under 1mb. This has been happening since 11/14/2024 and I have swapped modems and personal routers and can say it seems like noise in the node I’m on. It’s frustrating because Cox says there is no issues, but there clearly is. If this doesn’t get fixed I will be reporting to the FCC and the BBB.
joshadams20
19 days ago Place Internet
30Views
0likes
1Comment
Slow speeds and suspected interference
Hello! I feel I have exhausted all my efforts in trying to solve this so I'm curious if anyone here or even a Cox representative with extensive knowledge could help me solve this issue. I currently pay for Gigablast and when I first moved into this apartment I was getting 860mb/s-1000mb/s download as I should. Then after my first 5 or 6 months here I suddenly was getting >30mb/s-120mb/s if I was lucky. It hasn't fixed itself and I've had 2 or 3 technicians come out and the last technician that came out even said he was going to escalate the situation to more advanced troubleshooting but I've not heard anything since and that was about two months ago. I'm pretty into tech and troubleshooting myself and I've checked everything within my network and tried many different cables and hardware configurations. Attached are my modems stats, and I am also having "Event Type Code" 16, 20, 22, and 24 pop up almost every 30 seconds in the modems logs. The OFDM downstream channel also fluctuates between locked and unlocked often, if that helps. Thanks ahead to any help in trying to resolve my issue.
DiscoJams
27 days ago Place Internet
279Views
1like
10Comments
Is it me or does Cox have and outage every 1-2 months?
I have been looking and buying my own internet for a while now and this service has had the most frequent outages. I feel like there's one every 1 to 2 months. Does anyone know why? Is it locations? should I just switch providers?
sirr24
29 days ago Place Internet
528Views
2likes
12Comments
Internet connection off & on
My internet connection continuously goes in and out. Even on my devices that are hardwired. I have done the unplug and plug back in, reset the modem/router. What could it be and how do I make it stop? It makes Zoom work meetings drop calls and it’s not acceptable.
AS13
30 days ago Place Internet
129Views
0likes
4Comments
Gaming connectivity issues.
Hello, This month, I've been experiencing intermittent ping spikes while gaming, where my ping suddenly increases dramatically for a few seconds and then returns to normal. I’ve followed all the troubleshooting steps recommended by the game’s support team, but they suggested it might be related to my ISP routing. I’m using an Ethernet connection with 1 Gbps speeds, and I've noticed that during these spikes, my receive kb/s drops to 0. Unfortunately, the game support hasn’t been able to resolve the issue, so I'm hoping Cox can assist me with this. Thank you for your help!
Networkuser125
2 months ago Place Internet
92Views
0likes
6Comments
More Upload Rate Issues
Just a week ago I came here to mention my upload rates being unstable and it affecting my Twitch streams.. Well, things went ok for about a week, and now I am getting upload rate issues again for over 24hrs now. Upload fine at night, disaster during the day | Cox Community is my previous post. This is incredibly frustrating to be paying for internet service that doesn't actually deliver on what you're paying for. I even went up to the unlimited data because I figured maybe I was using too much data with my stream even though I stayed below the 1.25TB default threshold most of the time. A technician is just going to say my internet looks fine. It does actually work sometimes. But every week or so this issue comes up where the upload rate tanks and I can no longer stream. Ever since the big downtime and "upgrade" cox performed awhile back there has been nothing but instability and issues. I have no other alternative for my area so I am stuck with cox. Everything seems to be fine except my upload rate is at 4mb when it should be 10, im dropping frames in twitch from network issues and it's beyond annoying to have it work sometimes and then all the sudden pick days where it doesn't want to. Contacting support they will just reset my modem which I can do via the cox app (it doesn't fix anything). I've tried literally everything to try and make this work and my conclusion is that Cox's network just isn't providing the speed promised. I have a docsis 3.1 modem i upgraded to because of this issue. I don't want to be sold the $15 panoramic nonsense when I have my own modem/router and know how to set them up and use them.
flambeau
2 months ago Place Internet
49Views
1like
1Comment
Upload fine at night, disaster during the day
For about a week now, my upload speeds have been absolutely terrible during the daytime. I am a twitch affiliate and stream to twitch everyday. Recently, my OBS is showing my bitrate jump all around, I'm losing ridiculous amounts of frames due to network.. the thing is everything seems to work fine at night. But during the day, I can't keep my upload bitrate past 2-3mb, which won't cut it. I have been streaming just fine until a week or so ago when this started happening. There has been 2 major opportunities I had to miss because my stream would not be stable. It's not my hardware because it does work fine at night. I have unlimited data. Why on earth am I able to do this all night fine but all the sudden during the day time I lose my ability to keep a stable upload bitrate in OBS? I've contacted customer support so many times. It's always the same trained response from them: let me reset your modem. I've already done that myself, and it doesn't fix it. A tech will just say it's fine because my Internet appears to be working but my OBS logs clearly tell another story. And ookla for some weird reason is the only speed test that shows decent numbers, while cloudflare and others show drastically different metrics.
Solved
flambeau
2 months ago Place Internet
170Views
0likes
17Comments
Intermittent Connectivity
I have had intermittent internet connectivity problems with your service for at least 3 consecutive days culminating in a total outage on 10/4. Calling your service number is completely worthless as they simply have me reboot my router repeatedly. I chatted online today for 2 hours and the soonest you can get a technician to my location is 5 days from now. I'm sure this will come as no surprise, but I rely on Cox as my ONLY option for internet and work from home. The service representative refused to escalate me to their supervisor after I repeatedly requested they do so. My neighbors are also having issues and got a service call the same day. I'm absolutely positive this is an issue with Cox's network and not mine, but am being held hostage with a $75 threat if whoever you finally get around to sending out graciously decides is indeed a Cox issue, which seems very unlikely. I am flabbergasted at how poor Cox's service has gotten. Please contact me in this regard as soon as possible, as I am currently entirely without service.
Jason_Clemons
2 months ago Place Internet
58Views
0likes
1Comment