Recent Discussions
Sporadic Internet
I've been having sporadic internet connectivity loss for the last two weeks. I have tried to solve this issue at least three times now. It was working fine yesterday or so I thought as the previous day I scheduled for a tech to come out so I canceled that. Come to find out that it isn't just my internet it's the whole area that is having issues. Why is it everytime that I try to get assistance I'm asked over three times if everything is connected correctly? This is beyond frustrating and for the price I currently pay for internet it's unncaceptable. When I check the app it also states no known issues. Even when you supposedly were updating services for two days last week... located in Iowa.
What am I even paying for?
Why am I paying over $100/mo for internet that doesn't work half the time? There's a 50/50 chance that when I get home each day that my wifi is down. My entire house is full of smart applications that require internet access for me to use. I'm walk into pitch black darkness, need to turn on the lights manually, which almost always resets them, requiring completely unnecessary wastes of time to reconnect them, rename them, and reestablish the scenes in my home just for me to have to repeat the process the next day. This has been happening for months now. It's 2023 and a major communications company can't figure out how to maintain a consistent connection. It's embarrassing. If I could go to any other ISP I would but the best I can get outside of cox is like 10mbps down. I hate it here. I hate Cox. Cox is genuinely the worst ISP you can have. Be warned. To whatever sorry agent has to read this, I don't need any special attention just literally do what I'm paying you to do: providing consistent internet.
Internet not working 3 weeks
Lake Forest California, 3 weeks, 2 modem replacements 5 technicians, outside rewiring and and still not able to keep the connection up for more than 5 minutes, network and Wi-Fi . i call support, "we are going to test the modem" all is good and that's it nothing i got the gigablast + unlimited plan, I work from home, video conferences, downloads large files SQL Databases. this issue is making me lost business and money Looks like Cox is not able to provide the service they offer and charge a considerable amount for it Multiple outages, unreliable service, if not the worst to 3 of the worst customer servicesNightly speed drops / high latency going a few weeks now...
Like some posts here have been alerting, I live in North Phoenix/Glendale, and I have been experiencing nightly speed drops for what seems like two weeks, progressively getting more consistant. I work from home 100%, and so far this is only happening later in the evenings, around 9PM or so. My ping will shoot up to 200+ ms and my content, either games or streaming will have significant lag, to the point its unusable. I am on the 500/50 package, and these symptoms are abnormal to my experience so far, barring a hiccup here and there. A month or so ago, there was some late night cox work happeing to underground cabling a few houses down that took down my blocks internet for a few hours, ever since, the issues have started to happen more and more frequently. Now there are all sorts of cox flags and paint markings pointing out underground cables on most of the homes on my block, not sure if its related or if there is some sort of maintenance being planed soon? I have a linksys CM3024 modem, and when the lag hits, a modem restart seems to not work, and I'm pretty much out of comission until the latency stabalizes over night. This is pretty ridiculous for the amount of money I pay a month, and worse that COX never seems to see this on their end when I call in.How to escalate an issue?
Any recommendations on how to escalate an issue. Since September I've been having outages 3 techs have come out and they've said it's an issue in our alley. Each tech says they can't handle the issue that it needs to go to a team and I will be contacted. Now 2 months later I keep having my signal drop daily several times a day. I was even proactive replaced the modem wasn't the issue. Went to the store to try to escalate the issue and still no one has ever contacted us about coming to check the alley wiring. At this point feeling defeated.
2 Weeks of Packet Loss - What to do?
Hello, I've been having packet loss issues for over 2 weeks. They will range from 3-12% at times. This packet loss makes playing online games, as well as streaming for revenue completely impossible. I've had 2 techs now come out to my residence and verify that it is nothing on my end, the last one said it has something to do with the area communication node. My question, whenever I contact customer service, they don't see anything. They see no issues in my area, and they see no notes from the techs. If a service tech can't help me, and the customer service number can't help me....what is my next step? Cheers.
OBS/Twitch Streaming Issues.
Hey there. Over the past few days/weeks I've has constant and constant and constant issues with streaming to Twitch through OBS (Streamlabs OBS as well). You could ask me if I've done this or that to try and fix things and the answer is most likely going to be yes. Through a lot of testing whether that's by bandwidth testing or actual live streams, I've tried: Streaming to multiple servers. Lowering bitrates, fps and quality. Enabling/Disabling Dynamic Bitrate. Enabling/Disabling Network Optimizations. Updating Network Adapters. Disabling Firewall altogether or making exceptions. Changing/Upgrading Modem (up to PW8) Changing plans (to 1Gig plan, Unlimited data) Resetting modem, changing ethernet cables, etc. Having multiple Technicians come out to APPARENTLY resolve issues. Reinstalling Windows and/or OBS. Running less programs in background. There's been much more than what I've listed that I've done but at the same time it's hard to remember them all, as it feels like I've been through everything and I'm frustrated/disheartened to no end. There has never been issues with me streaming connection wise whatsoever before the days/weeks EVER, ever since I started streaming months ago. Now all of a sudden this has been happening and I'm at an absolute loss of what to do anymore. If there are any more recommendations anyone can throw out there, then please do. Otherwise l'm honestly considering switching internet provider.
Panoramic WiFi Router from Cox plus 500mbps Unlimited and Roku(s) drop signal
I can not watch a movie or even a TV show for that matter, on any Roku players or TCL TV with Roku built in without white dotted wheel spinning every 10 or so minutes. This has ONLY been a problem since my account was upgraded from 250 Mbps to 500 Mbps intrernally within Cox. I did not have this problem before unless my kids had a bunch of kids over. I just finished trying to watch a movie this evening as tomorrow is my birthday and here I am at 1 am dealing with Cox crap again. I pay $155 a month for JUST internet and I can't watch a 30 min show without wanting to cancel my service. Oh, im not in contract either Humm!!? I'm somewhat versed in this stuff but really CenturyLink starting to sound better and better I tell ya. Any help big or little I appreciate Thanks in advance, Guy who Cox doesn't work and didn't get worked after cause I'm here instead
