Tag:"packet loss" | Cox Community

Is it me or does Cox have and outage every 1-2 months?
I have been looking and buying my own internet for a while now and this service has had the most frequent outages. I feel like there's one every 1 to 2 months. Does anyone know why? Is it locations? should I just switch providers?
sirr24
2 hours ago Place Internet
442Views
2likes
10Comments
Internet connection off & on
My internet connection continuously goes in and out. Even on my devices that are hardwired. I have done the unplug and plug back in, reset the modem/router. What could it be and how do I make it stop? It makes Zoom work meetings drop calls and it’s not acceptable.
AS13
4 hours ago Place Internet
93Views
0likes
4Comments
Slow speeds and suspected interference
Hello! I feel I have exhausted all my efforts in trying to solve this so I'm curious if anyone here or even a Cox representative with extensive knowledge could help me solve this issue. I currently pay for Gigablast and when I first moved into this apartment I was getting 860mb/s-1000mb/s download as I should. Then after my first 5 or 6 months here I suddenly was getting >30mb/s-120mb/s if I was lucky. It hasn't fixed itself and I've had 2 or 3 technicians come out and the last technician that came out even said he was going to escalate the situation to more advanced troubleshooting but I've not heard anything since and that was about two months ago. I'm pretty into tech and troubleshooting myself and I've checked everything within my network and tried many different cables and hardware configurations. Attached are my modems stats, and I am also having "Event Type Code" 16, 20, 22, and 24 pop up almost every 30 seconds in the modems logs. The OFDM downstream channel also fluctuates between locked and unlocked often, if that helps. Thanks ahead to any help in trying to resolve my issue.
DiscoJams
4 days ago Place Internet
131Views
1like
7Comments
Gaming connectivity issues.
Hello, This month, I've been experiencing intermittent ping spikes while gaming, where my ping suddenly increases dramatically for a few seconds and then returns to normal. I’ve followed all the troubleshooting steps recommended by the game’s support team, but they suggested it might be related to my ISP routing. I’m using an Ethernet connection with 1 Gbps speeds, and I've noticed that during these spikes, my receive kb/s drops to 0. Unfortunately, the game support hasn’t been able to resolve the issue, so I'm hoping Cox can assist me with this. Thank you for your help!
Networkuser125
6 days ago Place Internet
57Views
0likes
6Comments
More Upload Rate Issues
Just a week ago I came here to mention my upload rates being unstable and it affecting my Twitch streams.. Well, things went ok for about a week, and now I am getting upload rate issues again for over 24hrs now. Upload fine at night, disaster during the day | Cox Community is my previous post. This is incredibly frustrating to be paying for internet service that doesn't actually deliver on what you're paying for. I even went up to the unlimited data because I figured maybe I was using too much data with my stream even though I stayed below the 1.25TB default threshold most of the time. A technician is just going to say my internet looks fine. It does actually work sometimes. But every week or so this issue comes up where the upload rate tanks and I can no longer stream. Ever since the big downtime and "upgrade" cox performed awhile back there has been nothing but instability and issues. I have no other alternative for my area so I am stuck with cox. Everything seems to be fine except my upload rate is at 4mb when it should be 10, im dropping frames in twitch from network issues and it's beyond annoying to have it work sometimes and then all the sudden pick days where it doesn't want to. Contacting support they will just reset my modem which I can do via the cox app (it doesn't fix anything). I've tried literally everything to try and make this work and my conclusion is that Cox's network just isn't providing the speed promised. I have a docsis 3.1 modem i upgraded to because of this issue. I don't want to be sold the $15 panoramic nonsense when I have my own modem/router and know how to set them up and use them.
flambeau
20 days ago Place Internet
42Views
1like
1Comment
Upload fine at night, disaster during the day
For about a week now, my upload speeds have been absolutely terrible during the daytime. I am a twitch affiliate and stream to twitch everyday. Recently, my OBS is showing my bitrate jump all around, I'm losing ridiculous amounts of frames due to network.. the thing is everything seems to work fine at night. But during the day, I can't keep my upload bitrate past 2-3mb, which won't cut it. I have been streaming just fine until a week or so ago when this started happening. There has been 2 major opportunities I had to miss because my stream would not be stable. It's not my hardware because it does work fine at night. I have unlimited data. Why on earth am I able to do this all night fine but all the sudden during the day time I lose my ability to keep a stable upload bitrate in OBS? I've contacted customer support so many times. It's always the same trained response from them: let me reset your modem. I've already done that myself, and it doesn't fix it. A tech will just say it's fine because my Internet appears to be working but my OBS logs clearly tell another story. And ookla for some weird reason is the only speed test that shows decent numbers, while cloudflare and others show drastically different metrics.
Solved
flambeau
25 days ago Place Internet
156Views
0likes
17Comments
Intermittent Connectivity
I have had intermittent internet connectivity problems with your service for at least 3 consecutive days culminating in a total outage on 10/4. Calling your service number is completely worthless as they simply have me reboot my router repeatedly. I chatted online today for 2 hours and the soonest you can get a technician to my location is 5 days from now. I'm sure this will come as no surprise, but I rely on Cox as my ONLY option for internet and work from home. The service representative refused to escalate me to their supervisor after I repeatedly requested they do so. My neighbors are also having issues and got a service call the same day. I'm absolutely positive this is an issue with Cox's network and not mine, but am being held hostage with a $75 threat if whoever you finally get around to sending out graciously decides is indeed a Cox issue, which seems very unlikely. I am flabbergasted at how poor Cox's service has gotten. Please contact me in this regard as soon as possible, as I am currently entirely without service.
Jason_Clemons
2 months ago Place Internet
53Views
0likes
1Comment
Is there an outage?
Internet was running pretty slow tonight and eventually has gone full loss of connectivity. Trouble shooter says the computer is configured correctly but dns server is not responding. Changing my computer to a Public dns does not resolve the problem. Resetting my device does not resolve the problem(tried this one multiple times waiting 10 minutes). Is anyone else having problems? The outage map doesn't say it went down but maybe it just hasn't been updated yet
Harker567
2 months ago Place Internet
54Views
0likes
2Comments
Sporadic internet
For the last two days my internet has been terribly slow, making work from home a huge inconvenience. I am not halfway through my usage and I’m unable to play any video games or stream tv. Reset modem with no luck. Any suggestions
Foxx24
2 months ago Place Internet
52Views
0likes
3Comments
Internet down
My internet is down. No outages. What now?
tlenzie
2 months ago Place Internet
14Views
0likes
0Comments