(GAMING) We need a plan of action — Upstream Packet Loss (COX Com ISP)
Hey all, for those unaware, explanation of issue at end of post. Many of us are struggling with extreme amounts of packet loss through COX, we need to come up with some sort of plan for action. Some ideas (And I’m completely serious here): Coordinate time to peacefully protest at their corporate office As a group, continually post on their forum Anytime a COX truck is seen, pull up and chat with the techs to remind them of the issue (individual rather than group task) Coordinate FCC complaint for viral effect Class action lawsuit (Does anyone know if we can sue considering repeal of net neutrality laws? It is clear that COX is violating their own prerogative of following the old rules) I’m sure there are many competitive gamers on COX who would coordinate with us. Any Amazon AWS game experiences this packet loss. Additionally, many of us don’t have the option of switching ISPs. This issue has been ongoing for roughly a year with no signs of being solved. This issue is affecting MANY players. Very interested to hear your thoughts 🙏 Explanation of issue: Most COX Com subscribers experience massive amounts of upstream packet loss while playing games that use Amazon’s AWS servers. One of the most notable effects is (in Fortnite) often times your first shot with any shotgun does not register, however, you see the hit marks. Roughly ~1/8 of shots don’t register. The issue has been ongoing for a year, and COX has shown no effort to solve. They’ll charge you $70 for a tech to come out who can’t diagnose the problem (as the problem is deep within COXs routing mechanisms). Competitive gaming on COX is extremely discouraging, and many of us can’t switch ISPs for whatever reason (bandwidth etc).7.1KViews6likes13CommentsPacketloss for Over 2 years, and no fix.
All started a few years ago, getting packetloss in a game I currently played, back then I had 0 knowledge about anything internet related. So I did what any customer does, call the ISP, and tell them. I did, they sent a tech out, no fix. I keep calling cause it is getting really bad, and I am about to lose my mind, maybe 20 or so techs later, at that point I start looking into YouTube Videos, and learned a few things that people did to get COX to fix the internet, So I did the following, Download Ping Plotter, and run it for a few days, and when I lagged in game, I would check back in Ping Plotter, and bam! PACKETLOSS, I would quickly screenshot it and send it to a rep over email, they would follow up with nothing here i can see on my end, so i kept doing that for months, and many more techs, switching modems, replacing drops, replacing anything that can be the problem, was using the Panoramic Gateway at the time, and one tech gave me a ARRIS modem, and that helped a little bit with ping times, and some packetloss. But like all good things they come to a end. Then after more weeks of monitoring my network, and sending the info to cox, I get a call from a Senior Tech telling me he will be at my house around 7:30pm, to catch the packetloss, and I forgot to add the issue changed from constant loss to only getting loss at night, started when COVID came about, when everyone was on a stay at home order. And the tech stayed up there with his laptop on a conference call with 5 other people, that were monitoring my neighboorhood, they said they would see 7% at one house then 10% at my house, kinda like it was bouncing around, then after that a line crew consisting of 2 people told me they will be working the area for the next 2 weeks, everyday they would stop by to tell me to check and see if anything changed, and it didn't for a while, but one day they came by and told me that a AMP down at the road, blew up and ate the cable to the copper wire. and said you should see some improvement, and i did, and they continued to work in the area, fixing ingress, and such. But something they did fixed the internet, said they found a plant issue, and corrected it and it was fixed for a few months, then it came back, and when I realized what i went through to get to that point, endless hours watching ping plotter, emailing, etc. It consumed my free time, I then learned as much as possible about internet troubleshooting, we recently bought a NETGEAR NIGHTHAWK R7200, and a ARRIS SB6183. Which has been doing well for me. The cox modems kept rebooting and causing issues, so I spent 75$ and got a reliable modem. So, with that being said, I doubt I will get close to getting this fix, but I am sharing my story and hoping someone with authority with COX sees this and tries to help a long time customer out with a LONG time issue, Thanks for reading this.2.6KViews3likes0Comments
Internet Issues - Consistent Lost Packets North Phoenix, Arizona
Continuing my previous post that was closed: https://forums.cox.com/forum_home/internet_forum/f/internet-forum/21292/internet-issues---consistent-lost-packets-north-phoenix-arizona The same issue is still occurring. I now have months of data collected to support packet loss beyond my home, as well as an in-home Cox technician that confirmed the infrastructure beyond my home was the issue and that he was seeing packet loss at my tap while excluding my entire internal network. The call date was September 8, 2018 and packet loss beyond my home should be notated on my account in accordance with that call. Here are screenshots from a packet testing utility I've been using while hard wired to my modem and through a router - the same packet loss issues persisted with or without the router in between. Packet loss also persisted through different hardware and operating systems. This packet loss issue persisted through three separate/new routers, two separate, brand new DOCSIS 3.0 modems, a Cox supplied Panoramic modem/router combo as well as the current Motorola MB8600 DOCSIS 3.1 modem. The modem provisioning can be found in my account history. In the photo below, you can see lost packets using UDP (in the Ping Plotter application window, not a normal ICMP request that would normally be dropped due to low priority) and a normal ping in the command prompt window both displaying dropped packets at the same time using two separate types of communication: Here is a screenshot from my modem indicating the uptime (less than three weeks, modem is brand new) and the several hundred thousand of corrections needed on bands 2-21: I called Motorola to confirm my understanding of the "correction" column, and was immediately informed that the number of corrections based on the modem's status page is indicative of an issue with Cox's infrastructure beyond my home. My RG6 line runs direct from the tap at the outside of my home to my modem - no splitters or other devices in use, and was replaced about two months ago by a Cox technician. The RG11 line that runs from the closest Cox ingress point to the outside of my home was replaced as well, about two months ago. There is a problem with the Cox infrastructure in my area of Phoenix. I've been dealing with this problem for months, and have provided Cox with dozens of data sets like the ones linked in this post - yet no tangible corrective measures beyond replacing the lines running to my home have been taken. I currently have a complaint in with the FCC and FTC, and will continue documenting and communicating this information out until the issue of packet loss is identified and corrected.33KViews2likes66Comments
packet loss on fortnite
i am on the west servers of fortnite and have been getting packet loss of 1%-4% while in game, usually only last but 2 seconds but when it happens consistently it becomes an annoying problem that makes the game not enjoyable. I have done a ping plotter test to see where im losing my packets and the issue seems to be from an IP in florida, i've called cox and they said once it leaves their network after the 4th or 5th hop it's out of their hands. Just want to validate that statement as many here have also had my same issues. Also i've had a new panoramic TG1682 put in, all lines at my house tested and working fine, new line ran from house to pole and issue still here.13KViews2likes12CommentsCox ruining Fortnite and Live Streaming experience with PACKET LOSS
Okay I started getting packet losses two months ago, which is like a freaking cancer. I did everything from switching coax, hard wiring modem to pc, new ethernet cords, even buying a new modem and sending cox the one they rented me out (new modem is cox compatible Netgear Nighthawk c7000). spoke to probably more than 20 techs online who by the way all did the same thing, reset my modem and cleared the cache. I had two techs come out to look at my house and one changed the lines, which did absolutely nothing, probably made it worst. The next one came and connected my modem into his little device and he said that everything was good, and he left. Now i look like the boy who cried wolf, but i know for *** sure i'm not the only one having this stupid problem. It seems to always happen more at night than in the morning, network congestion or what? Why is there no cure to this cancer yet, seriously... what do we have to do, EVEN if i get another tech sent out to my house what will they do? look at the modem and say its good? they have no idea how to approach this situation. I have the ultimate package w/ the unlimited data plan bringing me the max amount of $ i could pay for internet with cox, I for *** sure know i'm getting ripped off, I'm probably better plugging my computer directly into a potato. Packet losses ranging from 10%-60% all night long, jittery gameplay, unable to live stream AT ALL download speeds are reading as it should, normally 200-300 mpbs... but upload, oh yes upload speeds are a whopping Less than 1mpbs...(paying for 30mbps btw) every night, tried every speed test site i could find, the meter stick doesn't even move, looks like its trying to go backwards if anything. I hate this city for only having cox as the main isp that offer high speeds lol. god this ** so bad, vent over. solution you wont find, i just wanted to complain and get this off my chest since cox doesn't do anything with reimbursing me from all this stress and frustration. Unplugging modem for 10 seconds and plugging it back in now for the 42,371,284th time...Solved56KViews2likes53Comments
Constant packet loss after maintenance in my area
Getting intermittent packet loss for no discernable reason, getting single digit upload speeds (zero). My games are unplayable as I either just rubber-band around or constantly disconnect from games and working from home has been a nightmare for the past two weeks as people cannot understand the robotic voice I'm speaking in and I can hardly even connect on my company VPN. I bought a brand new modem as your representatives managed to gaslight me into thinking that was a possibility, NOPE. Even when hard wired with brand new cables that I also got gaslit into buying, my internet is still an experience I can only describe as dismal. I've had a tech come out who couldn't find out the issue, we have been having maintenance come out on an almost biweekly schedule with the other people in my area reporting issues, I have thrown a few hundred dollars into this problem on my end, and more through my company with my loss of productivity. And even on my time off I can't enjoy my time because it is wasted with Cox reps trying to sell the stupid box for the millionth time and wasting hours of my life doing modem resets that I have already done, and asking about my router after I've told them I've been hard-wired to the modem during this whole fiasco. Weeks of this, what exactly is my internet bill going towards? What am I spending thousands of dollars a year on when you guys can just destroy my connection to the internet on a whim and ruin an entire month for me and gaslight me about my modem which now I have multiple of from falling for it?244Views2likes8Comments
Having to reboot modem every day
Starting about 2 weeks ago I have to reboot my SB8200 at least once a day. Internet just completely stops working. Massive packet loss to the point where I can't pull up a web page. Rebooting devices downstream of the modem (gateway, wifi, client devices) makes no difference. As soon as I reboot the modem everything starts working again. Support has been no help and just run me in circles saying, "The signal to the modem is fine." I'm hoping someone might have a suggestion as to what to do next. I've included a couple pictures of my connection status page. Thanks.2.6KViews2likes9Comments
Is it me or does Cox have and outage every 1-2 months?
I have been looking and buying my own internet for a while now and this service has had the most frequent outages. I feel like there's one every 1 to 2 months. Does anyone know why? Is it locations? should I just switch providers?786Views2likes13Comments
T3 Timeouts - Followup
Posting here because I wanted to follow up on my post from a couple months ago - T3 Timeouts. Wanted to update the community on my experience and what I had to do to get the issue resolved. My issue was that I was seeing intermittent (but crippling) packet loss on a daily basis. Going through normal Cox support channels, I had at least 6 different techs come out to work on the problem. Some couldn't see the problem (if the packet loss wasn't happening when they were testing, most techs would just leave and charge us a fee for the visit without doing anything) and some would just change lines without doing any testing and call the problem fixed. Eventually, a tech came out and saw the problem. He created an ESR ticket to deal with the issue and gave me the ticket number to keep tabs on the problem. That's where the previous post ended. About a week later, I checked in with Cox support about the ticket. The ticket had been closed and some work apparently had been done in my neighborhood, but I wasn't seeing any improvement. I had two more techs come out to the house, neither of whom were able to identify and fix the issue. I was very hopeful when the original ESR ticket was created, but after it was closed I was basically starting back at square one to get Cox to acknowledge and fix the problem. At this point, I decided it was time to file an informal complaint with the FCC. I was contacted by Cox in I believe less than 24 hours after I filed the informal complaint. I was connected with the executive escalations team, and a tech was out the next day. There were at least 5 more tech visits after this one, but at least now there was a ticket being kept open until the issue was fixed and I wasn't starting from scratch each visit. Eventually, I was given the plant supervisor's cell number to text whenever I was seeing the packet loss so he could send someone out to check the neighborhood for interference. I was seeing multiple bucket trucks in my area over the past week and a half - from my conversations with the techs, I was told that there were a lot of locations near me where they identified some interference/ingress and had fixed the problem. Unfortunately for me, these fixes still weren't resolving my packet loss issue (hopefully the nail salon down the street is enjoying a very stable connection now). Last Friday, the escalations team let me know that the issue should finally be resolved. Despite that, the issue became so severe over the weekend that my modem would completely disconnect from the internet multiple times and all of my real time applications became essentially unusable. This morning, I texted the plant supervisor letting him know that my issue was getting worse. I think they may have already had some indication that there was an issue, because there was someone out checking the pole in front of my house in less than 5 minutes of the text. Shortly after, the plant supervisor responded saying they'd identified interference on some of the lines, and that the tech had resolved it. For the first time in several months, I am seeing 0% packet loss consistently and my jitter is finally looking stable. I am cautiously optimistic that my problem has been dealt with. Beyond getting extremely lucky, I don't know how this would've been fixed without filing an informal FCC complaint. Even with the help of the higher tier support, it was difficult to track down and fix the problem. It blows my mind a little that the problem seems to have been right out in front of my house at the pole and yet they were combing the entire neighborhood for the issue, but I realize tracking down ingress is sort of like finding a needle in a haystack. It was also illuminating to speak to the techs and hear about how pitiful the state of their infrastructure is at the moment. I live in the Gulf South, and there are apparently innumerable problems from hurricane damage that Cox has not been able to address for years. So to sum it up, there's no way I would've reached a resolution without filing an informal FCC complaint. At least in my area, there are tons of problems that the company is very sluggishly dealing with. Had I not made some noise, it could've been years before they fixed it (assuming they'd ever fix it at all). The plant supervisor basically said they've been seeing the intermittent packet loss for long time, but since no one was complaining about it, they weren't committing resources to fixing it. Hopefully, it's resolved for good and I can finally stop stressing about it.218Views2likes1Comment
Having to reboot modem every day
Starting about 2 weeks ago I have to reboot my SB8200 at least once a day. Internet just completely stops working. Massive packet loss to the point where I can't pull up a web page. Rebooting devices downstream of the modem (gateway, wifi, client devices) makes no difference. As soon as I reboot the modem everything starts working again. Support has been no help and just run me in circles saying, "The signal to the modem is fine." I'm hoping someone might have a suggestion as to what to do next. I've included a couple pictures of my connection status page. Thanks.
