Forum Discussion

kevjam's avatar
kevjam
New Contributor II
19 days ago

Constant packet loss after maintenance in my area

Getting intermittent packet loss for no discernable reason, getting single digit upload speeds (zero). My games are unplayable as I either just rubber-band around or constantly disconnect from games and working from home has been a nightmare for the past two weeks as people cannot understand the robotic voice I'm speaking in and I can hardly even connect on my company VPN.

I bought a brand new modem as your representatives managed to gaslight me into thinking that was a possibility, NOPE. Even when hard wired with brand new cables that I also got gaslit into buying, my internet is still an experience I can only describe as dismal. 

I've had a tech come out who couldn't find out the issue, we have been having maintenance come out on an almost biweekly schedule with the other people in my area reporting issues, I have thrown a few hundred dollars into this problem on my end, and more through my company with my loss of productivity. And even on my time off I can't enjoy my time because it is wasted with Cox reps trying to sell the stupid box for the millionth time and wasting hours of my life doing modem resets that I have already done, and asking about my router after I've told them I've been hard-wired to the modem during this whole fiasco.

Weeks of this, what exactly is my internet bill going towards? What am I spending thousands of dollars a year on when you guys can just destroy my connection to the internet on a whim and ruin an entire month for me and gaslight me about my modem which now I have multiple of from falling for it?

8 Replies

  • santiagosoto92's avatar
    santiagosoto92
    New Contributor II

    welcome to the club. me and many others are in slave with this horrible packet loss issue. i have third tech coming out tomorrow. and i'm about to get the same spiel they have all given me. they will blame the other stuff other than their own. 

    • kevjam's avatar
      kevjam
      New Contributor II

      Honestly, feels like Cox intentionally downgraded their service here. I didn't like T-Mobile much when I was using it because it would get congested during peak hours, but it's certainly better than this garbage of not knowing whether or not I'll be able to use the internet at all.

  • thehumangerm's avatar
    thehumangerm
    New Contributor II

    File an FCC complaint make them pay for your router for lying to you. The only way they learn is if they get enough FCC fines. 

  • Hello. I'm sorry to hear that you are having issues. Please reach out to us at Cox.help@cox.com for assistance. We'd love to help.

    Cox Forum Moderator

    Juan

  • RJTX's avatar
    RJTX
    New Contributor II

    Yep this company is the worst. Only had service for a couple of days and I'm about to cancel everything because of the insane packet loss. Contact the FCC.

    • MichaelJ's avatar
      MichaelJ
      Moderator

      RJTX, I know how frustrating packet loss can be and I want to help. Please send us your comp;lete home address in an email to cox.help@cox.com. Include a link to this thread. Thank you, 

      • RJTX's avatar
        RJTX
        New Contributor II

        Alternatively, you could actually have your field techs come and fix the server issues in the West Valley. I'm done being toyed with by your company. Have fun with the FCC claims. You could also learn how to type if you're going to moderate a customer forum.