Unreliable service

Hands down, Cox is the most unreliable service provider I’ve ever dealt with. Constant outages, regardless of season. I’d change if I could, but the apartment has hooked up with Cox. 

I'm having the same issues and customer support says that a technician will be out Thursday it is Saturday right now I am fumed like I have to go without service for 6 days and then they try to tell me that I can upgrade for $136 for the 500 Mbps I'm like no thank you I'm already paying too much for crappy Internet 

A lot of us don’t want cox! It’s just the only WiFi service in our area and they ILLEGALLY monopolize their prices knowing that they are your only choice! It’s 2025 there is no reason for cox to be this horrible service wise! I wish spectrum was out here they are amazing.

If they send a signal, and it works, that actually indicates the problem is on your end. For them to send a signal to your modem and tell it to reboot, it HAS to be online and connected to the internet. If your modem isn't online, then it cannot receive the signal to reboot. 

Is your device that you are having internet issues with, on WiFi, or ethernet? If it's on WiFi, how far away from the router are you? Are there any solid objects between the your device and the router?

What modem / router are you using? An all in one unit? Is it from Cox, or are they separate units, either way, owned by you?

As a former services technician i can ensure you the summer heat plays a big role on your services interruptions. During the summer the cables on the power lines, get hot and when they get hot they stretch, and sag which leads to higher latency and connections issues. Also if you live in a neighborhood that is Cox heavy then remember there are thousands of kids home for summer and getting on the internet at different times then normal. This will lead to higher traffic which bottlenecks the entire neighborhoods internet, because Cox customers share lines, and do not have dedicated lines like DSL or fiber. You can also check all your fittings, to ensure they are all snug, and ensure there are not lines in or outside that are tangle or overly bent, as this can also lead to service interruptions or loss of service. I highly recommend you call Cox and add complete care to your account, and request a services technician to come out and assist in fixing your issues. On another note Cox if i am not mistaken doesn't promises services between the hours of 12am-6am,

"Our normal maintenance window is between midnight and 6AM. Advance notice is not always practical; however, we try to let customers know when a major issue or a network upgrade in their area will impact their service for more than one day."

Cox is by far the most unreliable, inconsistent, and terrible service. I live in Oklahoma and my service goes out when it just rains! Smh

i feel you it is definitely on cox's end i have been dealing with their escalations department for months now i have had over 20 to 25 techs out i have a bbb and an fcc complaint out and a lawyer on retainer as i work from home i cant afford to lose my job of 8 years due to cox. So i feel you. the techs come out nothing changes it is definitely on cox's end some of it maybe issues in the area but with this many people nationwide complaining about the same issue there is something wrong at the main internet hub for cox in general that over sees everyone nationwide as well. as a former technician i can tell you very seldom does the heat cause these type of outages nationwide. and it also goes down when it rains here too only cable internet company ive seen with these issues