Unreliable service
For the past three weeks I have had constant disrupted service. Dozens of times a day some days. I have reset the router so many times I feel like an employee. I have called customer service multip...
Forum Discussion
If they send a signal, and it works, that actually indicates the problem is on your end. For them to send a signal to your modem and tell it to reboot, it HAS to be online and connected to the internet. If your modem isn't online, then it cannot receive the signal to reboot.
Is your device that you are having internet issues with, on WiFi, or ethernet? If it's on WiFi, how far away from the router are you? Are there any solid objects between the your device and the router?
What modem / router are you using? An all in one unit? Is it from Cox, or are they separate units, either way, owned by you?
In reality with how much cox is! It shouldn’t matter if there is something in front of the router or not? People live in houses that have walls and no matter what ur going to be in a room /walls away from the router. There’s really not much it could be on “our end” it’s always cox. There not a good WiFi service
Hi, there. I understand your concern, but wireless service doesn't work that way. Rather than a "service", wireless internet is the physical broadcast from the equipment only. It is directly impacted by the environment (walls, router position, the neighbor's equipment operating in the same frequency space and channel). Especially with regards to the 2.4Ghz frequency, as there are only three channels in that frequency that overlap. Here's a helpful explanation from AT&T that might illustrate the point: https://www.att.com/internet/wifi-interference-things-that-block-wifi-signals/
