Okay I started getting packet losses two months ago, which is like a freaking cancer. I did everything from switching coax, hard wiring modem to pc, new ethernet cords, even buying a new modem and sending cox the one they rented me out (new modem is cox compatible Netgear Nighthawk c7000). spoke to probably more than 20 techs online who by the way all did the same thing, reset my modem and cleared the cache. I had two techs come out to look at my house and one changed the lines, which did absolutely nothing, probably made it worst. The next one came and connected my modem into his little device and he said that everything was good, and he left. Now i look like the boy who cried wolf, but i know for *** sure i'm not the only one having this stupid problem. It seems to always happen more at night than in the morning, network congestion or what? Why is there no cure to this cancer yet, seriously... what do we have to do, EVEN if i get another tech sent out to my house what will they do? look at the modem and say its good? they have no idea how to approach this situation. I have the ultimate package w/ the unlimited data plan bringing me the max amount of $ i could pay for internet with cox, I for *** sure know i'm getting ripped off, I'm probably better plugging my computer directly into a potato. Packet losses ranging from 10%-60% all night long, jittery gameplay, unable to live stream AT ALL download speeds are reading as it should, normally 200-300 mpbs... but upload, oh yes upload speeds are a whopping Less than 1mpbs...(paying for 30mbps btw) every night, tried every speed test site i could find, the meter stick doesn't even move, looks like its trying to go backwards if anything. I hate this city for only having cox as the main isp that offer high speeds lol. god this ** so bad, vent over. solution you wont find, i just wanted to complain and get this off my chest since cox doesn't do anything with reimbursing me from all this stress and frustration. Unplugging modem for 10 seconds and plugging it back in now for the 42,371,284th time...

I have the info you requested. What is the best way to send it to you?

Hello and I'm from Oceanside, San Diego. Approximately 5 days ago, I started experiencing extreme packet loss and constant ping/lag spikes in Fortnite(it feels like we are playing on a major delay) that appears throughout the day but is gets worse during peak hours (5pm - thoughout the night). I switched to Gigablast months ago and have been playing Fortnite on both my PC's flawlessly without any issues until about a couple days ago. My speeds are perfectly fine, I'm getting around 400mpbs download and 100mbps upload yet when I'm in-game, I'm getting major packet loss and ping spikes making the game unplayable. Here's the variables that I have ruled out: - Router. I've tried multiple routers, made sure they were using the latest firmwares, tried QoS and still had an issue on both. I only use hardwired so it not wireless signal issue. We've tried using cat-5e and cat6 ethernet cables too and still no success. - PC issues. I factory resetted both my PC's and reinstalled Windows/ drivers and made sure my drivers are up to date. I don't have any anti-viruses programs so that's ruled out. It is also not a Fortnite server issue as I play with multiple friends from California in the same lobby as me and they do not have any issues. Need help please. I don't what has happened honestly and am exhausted trying to fix this problem. I had issues before I had Gigablast and had techs come over only to plug in their machine and say my speeds were fine. What's changed? The past couple months were perfectly fine. This is only an online gaming issue(Fortnite). Surfing the web and streaming movies etc. are unaffected. Thanks for your time. Edit: This is an issue others are having and they all are from Southern California and have COX www.epicgames.com/.../681327-fortnite-packet-loss-and-ping-lag-spikes-as-of-recently-9-04-2018

What exactly do you mean? Please explain. Did you do something to the way Cox internet interacts with the Fortnite servers? I live in San Diego and ironically I just started having extreme packet loss and constant ping/lag spikes in Fortnite making the game unplayable about 5 days ago which has led me to find this thread. The game has been unplayable. Please read my post below. Thanks.

How was this resolved? Live in Orange County, CA and have been experiencing these issues for months. Cox techs come to our house almost every day. At this point thinking it's a utilization issue and need node split. If Fortnite issue is really resolved, then what could it be other than utilization? Cables, modem, and router have all been checked (and even replaced just in case). And we're hardwired, so it isn't a wifi issue.

Also, wanted to thank you, Brian, for being the first Cox employee I've encountered who seems to be taking this issue seriously. Could you put us in touch directly with the engineering tech who is working to resolve this problem? That way, you wouldn't need to be our go-between. Thanks again!

Looking more closely at your specific issue, I see that a field escalation was put in and a node split is needed as your node has high utilization at peak hours. Brian Cox Support Forum Moderator

Cox ruining Fortnite and Live Streaming experience with PACKET LOSS

53 Replies

Replies have been turned off for this discussion

Juices
New Contributor II
6 years ago
Hello and I'm from Oceanside, San Diego. Approximately 5 days ago, I started experiencing extreme packet loss and constant ping/lag spikes in Fortnite(it feels like we are playing on a major delay) that appears throughout the day but is gets worse during peak hours (5pm - thoughout the night). I switched to Gigablast months ago and have been playing Fortnite on both my PC's flawlessly without any issues until about a couple days ago. My speeds are perfectly fine, I'm getting around 400mpbs download and 100mbps upload yet when I'm in-game, I'm getting major packet loss and ping spikes making the game unplayable. Here's the variables that I have ruled out:

- Router. I've tried multiple routers, made sure they were using the latest firmwares, tried QoS and still had an issue on both. I only use hardwired so it not wireless signal issue. We've tried using cat-5e and cat6 ethernet cables too and still no success.

- PC issues. I factory resetted both my PC's and reinstalled Windows/ drivers and made sure my drivers are up to date. I don't have any anti-viruses programs so that's ruled out. It is also not a Fortnite server issue as I play with multiple friends from California in the same lobby as me and they do not have any issues.

Need help please. I don't what has happened honestly and am exhausted trying to fix this problem. I had issues before I had Gigablast and had techs come over only to plug in their machine and say my speeds were fine. What's changed? The past couple months were perfectly fine. This is only an online gaming issue(Fortnite). Surfing the web and streaming movies etc. are unaffected. Thanks for your time.

Edit: This is an issue others are having and they all are from Southern California and have COX

www.epicgames.com/.../681327-fortnite-packet-loss-and-ping-lag-spikes-as-of-recently-9-04-2018
jonathonjoseph
Contributor
6 years ago
I am in Arizona and this has been an issue for 4 weeks straight every night. Like clock work at 5:00 PM the packet loss and signal strength drop instantly. Remains that way until 11:00 PM. They post a service outage every single day on the website for those hours. Yesterday was the first time in 4 weeks that COX did not post a service outage but the problem remained. I am on my second tech run today and have gotten nothing but garbage support from cox from day 1. Verizon is running fiber optics in 2019 to valley. We will be freed of the burden of Cox communication very soon.
daddyin858
New Contributor
6 years ago
I'm having the same problem in San Diego. Each night fortnite starts with 10-40% packet loss. All day 0% packet loss. I'm gong to contact Cox to see if they can fix it.
BrianM
Moderator
6 years ago
Hi everyone, we believe the issue impacting Fortnite should now be resolved. Please let us know if you continue to have issues during peak hours.

Brian
Cox Support Forum Moderator
- Juices
  New Contributor II
  6 years ago
  What exactly do you mean? Please explain. Did you do something to the way Cox internet interacts with the Fortnite servers? I live in San Diego and ironically I just started having extreme packet loss and constant ping/lag spikes in Fortnite making the game unplayable about 5 days ago which has led me to find this thread. The game has been unplayable. Please read my post below. Thanks.
- OCWinks
  New Contributor II
  6 years ago
  How was this resolved? Live in Orange County, CA and have been experiencing these issues for months. Cox techs come to our house almost every day. At this point thinking it's a utilization issue and need node split. If Fortnite issue is really resolved, then what could it be other than utilization? Cables, modem, and router have all been checked (and even replaced just in case). And we're hardwired, so it isn't a wifi issue.
BrianM
Moderator
6 years ago
Hi everyone, this is still being looked into to see if this is an issue on our end. We recently replaced a piece of equipment on our network that could have possibly caused packet loss between our network and AWS servers that Fortnite uses (for California, Arizona & Nevada customers). Please provide any current trace routes to Fortnite servers and we will forward them to our network operations team for further investigation. Thanks!

Brian
Cox Support Forum Moderator
- OCWinks
  New Contributor II
  6 years ago
  I have the info you requested. What is the best way to send it to you?
- OCWinks
  New Contributor II
  6 years ago
  Also, wanted to thank you, Brian, for being the first Cox employee I've encountered who seems to be taking this issue seriously. Could you put us in touch directly with the engineering tech who is working to resolve this problem? That way, you wouldn't need to be our go-between. Thanks again!
- Juices
  New Contributor II
  6 years ago
  As of 10:45 pm PST 9/04/2018
  
  https://pastebin.com/ar48tE0k
  - MarkM1
    Former Moderator
    6 years ago
    Hi Juices,
    
    The link you provide is not opening for us. Would you paste a screen shot in your post so we can send that to our network team?
    
    Mark M.
    Cox Support Forums Moderator
Cox_User_Who_Ne
Contributor
6 years ago
I have the exact same issue as all these people, I love in Orange County and a couple days ago i just happened to start getting crazy packet loss. I've called cox plenty of times trying to fix other issues and in the end they send a "technician" out. I've tried to fix the issue by calling them plenty of times, but at this point I feel like there is nothing i can do. I have massive packet loss and have been paying over 60 dollars for internet for nearly a decade and in the past year all I have gotten is frustration. Please could a moderator help me with this issue on here.
Cox_User_Who_Ne
Contributor
6 years ago
er
Cox_User_Who_Ne
Contributor
6 years ago
er
eKayze
New Contributor
6 years ago
Any more info about this issue? Been having this issue for couple weeks now and its always in the afternoon and throughout the night. Switching to east server resolves the issue but I don't wanna play with high ping
- Becky
  Moderator
  6 years ago
  Hi eKayze, please post or email traceroutes to the west coast AWS server so we can take a closer look at what's happening. Our email address is cox.help@cox.com. Please include your full name, address, a link to this page, and 2-3 traceroutes showing packet loss and/or latency. -Becky, Cox Support Forums Moderator
  - eKayze
    New Contributor
    6 years ago
    
    Tracing route to ec2-52-0-167-24.compute-1.amazonaws.com [52.0.167.24]
    over a maximum of 30 hops:
    
    1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
    2 14 ms 12 ms 13 ms 10.170.0.1
    3 7 ms 7 ms 7 ms elcnsysc01-gex0915.sd.sd.cox.net [68.6.10.142]
    4 9 ms 8 ms 9 ms 100.120.108.2
    5 38 ms 38 ms 37 ms dalsbprj02-ae2.0.rd.dl.cox.net [68.1.2.121]
    6 37 ms 36 ms 36 ms 52.95.218.94
    7 50 ms 43 ms 38 ms 176.32.124.215
    8 37 ms 37 ms 40 ms 176.32.125.229
    9 * * * Request timed out.
    10 76 ms 74 ms 78 ms 54.239.46.2
    11 73 ms 70 ms 67 ms 54.239.42.237
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 72 ms 71 ms 71 ms 54.239.110.215
    16 73 ms 71 ms 70 ms 52.93.26.78
    17 72 ms 94 ms 73 ms 52.93.27.221
    18 69 ms 70 ms 69 ms 52.93.24.173
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.
    
    Trace complete.
    
    -----------------------------------
    
    Tracing route to ec2-52-0-167-24.compute-1.amazonaws.com [52.0.167.24]
    over a maximum of 30 hops:
    
    1 1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
    2 5 ms 6 ms 13 ms 10.170.0.1
    3 15 ms 14 ms 7 ms elcnsysc01-gex0915.sd.sd.cox.net [68.6.10.142]
    4 7 ms 9 ms 8 ms 100.120.108.2
    5 37 ms 37 ms 37 ms dalsbprj02-ae2.0.rd.dl.cox.net [68.1.2.121]
    6 39 ms 38 ms 36 ms 52.95.218.94
    7 49 ms 49 ms 43 ms 176.32.124.215
    8 40 ms 40 ms 34 ms 176.32.125.229
    9 * * * Request timed out.
    10 77 ms 80 ms 92 ms 54.239.46.12
    11 70 ms 79 ms 72 ms 54.239.42.89
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 81 ms 93 ms 83 ms 54.239.110.247
    16 75 ms 75 ms 72 ms 54.239.111.87
    17 109 ms 104 ms 105 ms 52.93.24.152
    18 71 ms 70 ms 70 ms 52.93.24.149
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.
    
    Trace complete.
    
    ------
    
    Just have 2 for now. Will get more
RayR
New Contributor II
6 years ago
I have the same problem and I play Fortnite. It started about a month ago and it makes the game unplayable half the time. It's nothing on my end as I know how to do network troubleshooting. My day job for the last 15 plus years has been network engineer so I can troubleshoot routers and routes with full confidence. I'm in San Diego, CA. Cox please fix this or work with the ISP's that are peering with you to fix this critical issue. I'm so close to going with DSL now and recommending my friends do the same.
- Skdsneaky
  New Contributor
  6 years ago
  im also in san diego bro im having the same issues it really **, 3 techs came out 3rd one repaced all my wiresing even the one from my house to the telephone poll and NOTHING still packet loss this ** bro
  - RayR
    New Contributor II
    6 years ago
    I've been trying Haste and Speedify.. Haste did nothing and Speedify does network bridging and seems a little better.. Fortnite shows 0 packet loss yet my game play acts exactly like I have packet loss. Still looking for a solution. DSL probably but I had that before and service was up and down alot.