Recent Discussions
Packet loss in San Diego, CA
I have been experiencing packet losses since February. I have been ping testing with CMD every single day and have noticed that these packet losses I have been getting are completely random. It can last about 1-5 mins to 1-6 hours. I have already contacted COX a few times already and they don't see anything when pinging the modem/router. I have checked the cables on my end, none of them are faulty. Resetting the box and router do nothing. They even gave me a new Modem/router just about a week or 2 ago and this problem still persists. Getting work done is getting to become impossible with these packet losses. I even sent an FCC complaint and haven't heard NOTHING back at all.Are Live Chat Support Actually Cox Employees?
I ask because I have a certain situation and I'm wondering what I should do. I spoke with Mark S. on 7/10/22 from approximately 6:30pm to 7:30pm via the Live Chat option on my account page. I explained all the recent quality of service issues I've had lately as well as the numerous troubleshooting steps I've tried. Mark was very slow to respond and did not seem knowledgeable at all in the subject area. Not to mention many spelling/grammatical errors. After attempting to upsell me the complete care, stating "it require Advance tech" I notified him of what I suspect to be the issue, due to the many errors and intermittent connectivity with my modem. I requested he have a tech check the signal coming into the modem from the cabling. He agreed to make a service appointment. Before committing, I asked him to confirm that it would be free and he said yes it would be. He pasted into the chat text a confirmation of the appointment, that had the CBR Number 619456xxxx. In case they need to communicate with me, I informed him that number is not hooked up and to use my cell 619219xxxx instead. He said he would "make the correction on his end" I clicked the option to email the chat transcript at the end of the interaction, but I have not yet received an email summary. So I am guessing by this point that it isn't going to send. I took the survey at the end of the chat and answer dissatisfied on all questions and explained my reasons. Today I went to pay my bill, despite having numerous occasions of being unable to use my services as desired (I will try and get a credit for that later), and in my email was shocked to find the appointment suggesting a $75 fee... and also that the appointment is for TV repair. I do not have cable TV service, and it was confirmed to me that the tech's visit would be free of charge. Does the Live Chat agent even have the power to waive fees? Are they actual Cox employees? Or was he just dumping me off to be someone else's problem (at my own expense) since he did not have the expertise to troubleshoot the issue? Any suggestions on what to do? My appointment is this Friday.
Gigablast Speeds
We have had Gigablast for I believe 2 years now. Yet not onceover these 2 yearshave I seen the speeds go over 500-600 Mbps. For the past couple months or so I haven't seen it over 300. Yet were paying a ridiculous $182/mo for the plan quoted at $120. I am using a high end computer with a cat 6 ethernet connection from the Cox Panorama modem. Yes I have tried restarting the modem and all the other cookie cutter things tech support tells you to do.
Anymore Lies you got for us? Upload speed
My wife is now working from home with me, so I got her *Hard wired* connection ready. she was working from 6am to 9am then customer could not hear her or she was breaking up. Her manager had her check connection, 600 down 4.3 up "I pay for" 500 Down and 10 up needless to say 10 MBPS IS USELESS IN ANY CASE EVER WORKING FROM HOME! I called and only explanation i got was upgrade to Gig blast and it will fix everything with 35mbps upload..... Lie #1 I was then told my equipment was not compatible "Brand new owned Linksys DOCSIS 3.1 modem 32x8"..... Lie #2 I was told a modem would be needed only Cox would work, Lie #3 Went to store where a modem was "waiting for me in the notes".... Lie #4 THEN! Made me pay a deposit for bad billing history "never been late or turned off"... Lie $5 Now it gets GOOD!! After fighting then I paid the deposit of HALF MY BILL!!! for a modem i will rent that I didn't want or need my equipment is 100x what they have. It should be activated by the time you get home, Yeah another lie....hook it up call and activate doneish.. speed test.... 980 Down 43 up FINALLY YES!!! NOPE test again up is 32 then 23 then 12 then 2.3.. After customer support reboots modem 20x then are sending out a tech but upload is only (UP TO) so if its working at all its fine and there could be ANOTHER charge... Jokes on them, I had them replace the Coax in the house "Cox did this" SO equipment new lines new even rewires house all Cat6 and they still wanna blame me. I honestly think they are scam artists and have worst customer service then North Korea freedom hotline. Let see what Tech has to say probably give some excuse, Ill prob just use hot spot on my ATT phone till they finish fiber in my area where all my friends and family are switching due to cox lies. Prob loose about 100 people overnight I HOPE!
is it possible to change the wifi channel on my panoramic wifi to one that is less crowded?
Hello, I'm reaching out to ask how I can change the wifi channel used by my panoramic gateway/router. I have been having a lot of internet stuttering and lag recently. I thought the problem might resolve itself after the scheduled outage for system work on 3/15/2022. it didn't, so i changed my plan to a higher tier thinking there were more neighbors paying more, and i was getting slower speeds to keep bandwidth available. that didn't change anything either. After doing more homework I was led to look at the channel my hardware uses for wifi. This seems like a likely cause for the problem. I am on a channel with 15 other users that show a strong connection. there are 5ghz that are unused and available. i found that i can get to an older java interface through a browser by pointing it to the gateway, but that app says channels are automaticallycontrolled. any advice would be appreciated. regards, chris
Cox Throttling Down Internet Connections Again?
Suddenly, overnight web pages take forever to load, email messages sent in HTML format take ages to load while Ookla SpeedTest shows no change in Cox ISP speed. This leads to one conclusion - Cox is intercepting, analyzing and categorizing ALL our internet traffic and "throttling" down traffic that is not from Cox "preferred" (i.e. paid to get priority of their traffic) web sites and content sources. Initially ISPs wanted to do this to be able to extort more money from streaming services and / or force users to stick to only their ISP's streaming service. Net Neutrality made that illegal until Trumps FCC commission diddled with the rules and reclassified certain ISP activity ad "not electronic communications that fall under the regulatory power of the FCC" thus negating Net Neutrality without having to change the law. It appeas that Cox is now gotten their full snoop-ware suite up so they can drastically degrade streams of Netflix, Roku, NVidia, AppleTV etc streaming services to force user to use Countour plus exclusively. They appear also to have removed HD channels from the cable in favor of "down-coding" them to a 16:9 aspect ration very low MPEG-2 profile for transmission. It is ridiculous when you can see the macro blocks all the time and have content where certain camera moves overrun the encoder and the picture completely breaks up. Is Countour plus signal (an IP feed supposedly) any better? I don't know because I won't be forced to Countour plus just because Cox has maneuvered itself to unregulated monopoly status in our area. So I think the only logical explanation for the instantaneous degradation in internet service is Cox's insertion of the comm intercept, analyze, categorize and throttling software into the otherwise quick, straightforward IP routing software. No doubt they are also profiling us and selling specific user profiling info to marketing / spamming operators in order to compete with the likes of Google and the other snoopware profiling companies that pollute the internet. Meanwhile, non-streaming users like me pay in annoying wait times for page / email loads that used to be (even in the days of DSL) instantaneous.Gigablast Isn't
When first I subscribed to Gigablast, my download speeds from the modem ranged around 750-850mbps. Over the last year, I've noticed it has slowed. Over the past 90 days or so, its dropped to 350 to 550. I have contacted tech support four times to learn the problem. I eventually get cut-off on both chat and speaking over the phone...and nothing gets resolved. I specifically asked if I'm being 'throttled' but they tell me they don't do that. There have been no equipment changes and, other than an occasional firmware update for the mesh router, nothing else has been altered here. Is there a secret handshake, a tip jar or bribe account anybody may know about to get Tech Support to actually help?
Cox's Failure to Support Gigablast
First off all I work from home and depend on a stable connection with good bandwidth... When the opportunity came up to upgrade to Gigablast I bought a brand new Arris SB8200 and upgraded my account. From day one I never got full Gigablast speeds even when plugged directly into the modem with my laptop. I even tested with another laptop and a desktop PC and none of them got more than ~650Mbps. I was OK with that though because in my book that was good bandwidth. Starting today I can't get more than 100Mbps at best... multiple tests using the Cox provided Speedtest app and website show download speeds as low as 5Mbps. The connection also drops out all together intermittently for minutes at a time. According to Cox their system hasn't detected any issues or outages so they refuse to send someone to investigate. I was willing to accept the fact that I'd probably be charged $75 for the truck roll but at least I'd have someone come out and maybe resolve the issues. Unfortunately I'm not worth their time apparently. I'm told that because their system doesn't show an issue they won't send a tech... Now, to be clear, I'm having to chat with this person using my Verizon mobile hotspot because my Cox connection was completely down but I still don't qualify for assistance. This is absolutely the worst customer service I have encountered with my home services and refuse to pay $150 per month for service that isn't worth Cox's time to fix when it is obviously not working correctly. Has anyone else had this happen? What did you do? Was it ever resolved? Should I just change ISP's? Thanks... JPSlow speeds on Gigablast
So I've had Gigablast for over a year and have had pretty consistant speeds (650+Mbps). Over the past couple weeks, I've gotten no where near the advertised speeds. It gets so bad that watching Youtube requires dropping from 1080p down to 240p to not experience buffering every second, and Netflix buffers near constantly. Rebooting the modem doesn't help at all, as as soon as the modem reconnects, I can do a speedtest and the highest speeds obtained at under 50Mbps with just my desktop connected via Cat6 cable. Even trying other computers connected via ethernet results in the same results, low speeds.Maybe COX can explain why...
I get around 10 MPS, complain on their web chat, it magically goes up to 179 MPS until the next day when it's back down to 12 MPS. I pay for 150 MPS. My equipment is new and up to date (I'm a 17 year IT professional). COX says it doesn't throttle (limit speeds), I say they do. A few months back they said big changes were coming to my area, south eastern Virginia and their would be interruptions.I assumed they were replacing cable with fiber. Seems their big change was to get much lower than paid for Internet speeds. Also, why is it when there is an outage, I have to phone them to get a credit for it. They now when service is down. How about if I don't pay them for days I don't use the Internet, would they appreciate that? I pay for 24/7 service. I understand issues occur, but when they do a responsible company would make it right and not have the customer call and beg for a credit.