Recent Discussions
Unexplained price hikes and no customer support
In December, with no explanation, several vague charges ("premium support" and several "partial month" charges) were added to my bill resulting in an increase of 40%. Additionally, I call to have these explained and there is no support available, only a callback offered for late next week. Is this the "premium support" Cox is charging for? This is in addition to an already relatively expensive 1 gig plan I pay for with consistent upload speed of less than 10 mbps, thereby rendering my home office borderline unusable. This combination of unjustified price hikes on top of high prices, poor connectivity and non-existent customer service is unacceptable. It suggests either gross incompetence, unethical business practices or some combination of both. Perhaps, I will get a response on here as this seems to be my only outlet for immediate communication with the company. Does anyone at Cox care to reach out and answer some of my questions? Thanks
Upload Horrible
I have an ARRIS SURFboard SB8200A that is 4 years old. I have a RT-AC3100 router. Gigabit Ethernet package There are days that are good and days that are bad. Download is usually around the 500-700 mark. It is the upload that is BAD. But it isnt all the time, and I dont know if there is any consistency to the times when it works or when it is really bad. I use speedtest.net to test. When it is really bad, I sit under 1 upload, and other times it is <5. There are sometimes when it is the 30+ that it should be, but more often than not it is under. Cox support suggests buying a new modem. I just dont feel like spending the money to keep going on a merry go round of problems that has been my Cox service. Any thoughts or input that has helped you or anyone you know?
Slow Upload Speeds after 6pm
Hi everyone, I have been having an issue where my upload speeds will drop significantly from 30mbps upload, to 1.0mbps or even less. This happens around the same time every night, at 6pm PST. I have had two technicians come out, and they have yet to fix the problem. They said I have some ingress in my line, but nothing really bad. The thing is, my internet will be fine throughout the whole day (I work from home), but right at 6pm it takes a huge dip and I can't upload anything. Download will take a hit from 300mbps to about 200mbps, but I am way more worried about my upload. Around 5am, the speeds will go back to normal. Does anyone have any tips or tricks on how to fix this? I am using the panoramic modem that COX has provided. I am paying for 300mbps download, and 35 upload. Will consider buying a modem and router if that will fix my problem. Thank you, ScupieG
After outages in my area, no upload speed
Outages occur pretty regularly here in Norfolk, VA. And often times after it is “resolved” I find myself with little to no upload speed. Although I’m paying for up to 30 mbps. The usual response from tech support is my equipment is broken. i have replaced the modem with a Cox approved device. And have tried the Cox provided equipment and even replaced the router. There is no way it’s my equipment. couple questions. Could it be the wiring up to or in my house? anything to reduce my bills if I’m not being provided the speeds I’m paying for?Intermittent Upload Speeds
Hopefully someone here can assist me. I currently have the internet package that allots 500mbps Download/10mbps Upload. For the last 9 months my upload speeds have been inconsistent. I am a content creator for Twitch TV, so my job relies on my live uploads. During these live upload streams, my bitrate (which is set to 4000kbps) is constantly "bouncing" from 0kbps - 5000kbps. I have had at least 5 technicians come to my home in the last 30 days. They all agree that I am suffering from intermittent speeds and packet loss and the problem is somewhere BEFORE it reaches the relay behind my house. According to my broadcasting software, these issues are due to "Insufficient Bandwidth". It is also worth mentioning that during my live uploads, all my devices on the network paused except for my desktop. My gaming console isn't connected to the internet. AttachedareUpstream/Downstream power level, a pingplotter test from a couple days ago, a speed test I just completed today, and my last streaming log. What more can I do? Things that have been done: Cox Panoramic modem/router has been replaced with a new Cox Panoramic Modem/Router All inside cables (ethernet, Coaxial) have been replaced Drop line outside home has been replaced Built a brand new PC from scratch to eliminate the possibility of having a "dated" pc Relay on the Tap behind my house has been replaced.
CM Errors and Low Upload Signal? CONSTANT low upload speed and random disconnecting
Below is all the info from my router that I believe is pertinent. I currently have the 500MbpsDownand 10MBps UP package. I recently moved to the area from Fiber internet that I used to get 1GBps UP/Down (for $95/month and LOVED IT). Anyhow... I am currently getting 550Mbps Down and 1-3MbpsUP. I have replaced all the fittings and made sure my connections are snug to ensure 10Mbps UP. I am using the Cox provided Panoramic router/modem. I play games and like to stream. CONSTANTLY my internet is lagging or dropping connection. IF I decide to use a lot of bandwidth my entire connection will choke and cause a disconnect instead of properly throttling me. HELP ME!! These disconnects are frustrating and I am missing my Fiber internet by the day... Thank you for any input or assistance! Downstream Channel Bonding Value Index 5 1 2 3 4 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 159 Lock Status Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Frequency 807 MHz 783 MHz 789 MHz 795 MHz 801 MHz 813 MHz 819 MHz 825 MHz 831 MHz 837 MHz 843 MHz 849 MHz 855 MHz 861 MHz 867 MHz 873 MHz 879 MHz 885 MHz 891 MHz 897 MHz 903 MHz 909 MHz 915 MHz 921 MHz 927 MHz 933 MHz 939 MHz 945 MHz 951 MHz 957 MHz 963 MHz 969 MHz 288 MHz 191600000 SNR 39.8 dB 40.0 dB 39.8 dB 39.8 dB 39.8 dB 39.8 dB 39.8 dB 39.8 dB 39.6 dB 39.5 dB 39.4 dB 39.1 dB 38.7 dB 38.0 dB 37.8 dB 38.2 dB 37.8 dB 38.0 dB 38.5 dB 39.1 dB 39.4 dB 39.5 dB 39.4 dB 39.5 dB 40.3 dB 40.8 dB 40.2 dB 39.6 dB 39.9 dB 40.0 dB 40.4 dB 40.3 dB 44.3 dB NA Power Level 3.8 dBmV 2.9 dBmV 3.0 dBmV 3.0 dBmV 3.2 dBmV 4.1 dBmV 4.2 dBmV 4.4 dBmV 4.0 dBmV 3.8 dBmV 3.4 dBmV 2.5 dBmV 1.3 dBmV 0.4 dBmV 0.6 dBmV 0.1 dBmV -1.0 dBmV 0.5 dBmV 0.3 dBmV 1.4 dBmV 2.0 dBmV 1.6 dBmV 1.6 dBmV 1.9 dBmV 3.6 dBmV 4.6 dBmV 3.2 dBmV 1.6 dBmV 2.6 dBmV 3.8 dBmV 4.6 dBmV 4.0 dBmV 6.0 dBmV NA Modulation 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM OFDM OFDM Upstream Channel Bonding Value Index 1 2 3 4 Lock Status Locked Locked Locked Locked Frequency 19 MHz 25 MHz 32 MHz 38 MHz Symbol Rate 5120 5120 5120 5120 Power Level 45.5 dBmV 46.3 dBmV 48.3 dBmV 51.0 dBmV Modulation QAM QAM QAM QAM Channel Type ATDMA ATDMA ATDMA ATDMA CM Error Codewords Index 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 Unerrored Codewords 1406184797 1306955422 1306961059 1306965388 1306970299 1306975228 1306980968 1306984374 1306989697 1306994604 1306999550 1307003808 1288075242 1307013614 1307017223 1307022539 1307027082 1307032182 1307037449 1307042485 1307047780 1307051619 1307056831 1307061693 1307066532 1307071822 1307076387 1307081027 1307086073 1307090946 1307092232 1307093242 1406184797 Correctable Codewords 201582527 152 86 113 118 52 83 72 94 67 81 130 208 193 237 206 211 167 113 89 71 65 70 47 37 49 115 165 75 76 107 33 201582527 Uncorrectable Codewords 10703 0 0 12 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 30 15 388 403 152 193 0 0 10703Download speed fine. Poor/intermittent upload speed.
Hi, Recently I've been experiencing issues with my upload speed. The download speed is fine. Sometimes when I run the cox recommended speed test, I'll have around 8Mbps upload, and 30 seconds later I'll get 2-3Mbps upload. I'm currently on Preferred 150/10. Definitely seeing more 2-3Mbps upload test results than anything close to 10, sometimes I've even gotten 0 back. Done the whole basic troubleshooting with multiple support representatives and boy does that get old. Yes I know how to reset. Yes I know to bypass the router. No I haven't changed any set up on my end, but somehow I'm experiencing terrible upload speeds and intermittent drops. I have an sb6183 arris modem, wrt1900ac router, upstream and downstream status look okay to me, so I'm assuming something has to be the issue from the connection to my house to the cox node, or somewhere along the way. Half the cable is new to the modem. Was told I can't have a technician come out and take a look because I'm not renting a cox modem - really?! Really baffled on this one, and could use some help. Most recent speed test and modem status linked. speed test modem status Thanks!VERY slow upload speeds and normal download speeds...
https://imgur.com/a/hZaWFvA https://imgur.com/a/RAwY0Iy The upload speed is so incredibly slow most of the time despite 2 different service technicians coming by to check on the system. At this point, I have no idea what to do. I can't stream, play video games, or even upload a facebook photo. I pay a lot of money in the gigablast service and no one seems to have a clue... If any of you have tips please let me know!
