Terrible Download and Upload with Gigablast

Question

Have been getting terrible Download and upload speeds. I pay for Gigablast and am getting nothing close to what I have been paying for. This is a direct connection have tried everything I usually get told to do multiple times.

https://imgur.com/a/qIGegeN

siderman · Answer

What does your equipment look like?

kizozen · Answer

System specs AMD Ryzen 5 1600x, 16GB Ram, Windows 10 Pro.
Modem is Arris SB8200

siderman · Answer

Those speeds sound pretty unusual. You may need to reach out to support

jonathanj · Answer

@Kizozen

We like to take a closer for at your signal level. Please email the full-service address and full name to cox.help@cox.com.

Jonathan J                                   
Cox Moderator

siderman · Answer

I just updated to Gigablast near Irvine

I get 300 Mbps Down/ 35 Mbps Up

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