Unexplained price hikes and no customer support
In December, with no explanation, several vague charges ("premium support" and several "partial month" charges) were added to my bill resulting in an increase of 40%.
Additionally, I call to have these explained and there is no support available, only a callback offered for late next week. Is this the "premium support" Cox is charging for?
This is in addition to an already relatively expensive 1 gig plan I pay for with consistent upload speed of less than 10 mbps, thereby rendering my home office borderline unusable.
This combination of unjustified price hikes on top of high prices, poor connectivity and non-existent customer service is unacceptable. It suggests either gross incompetence, unethical business practices or some combination of both.
Perhaps, I will get a response on here as this seems to be my only outlet for immediate communication with the company. Does anyone at Cox care to reach out and answer some of my questions?