Upload speeds drop <1mpbs constantly
For months now there are periods when my upload speeds drop down to 0.1-0.3mbps. During such time phone service becomes also unusable if needing to enter any phone menu driven digits, and any tv channel change becomes impossible to do. I've complained about this constantly either in app, phone or through X (twitter) when it happens and it usually then miraculously fixes itself for another few hours after wasting 2 hours until it again reverts back to being unusable. There seems to be no scheduled date or time to fix this issue. Nor will anyone advise me exactly what the issue is. Nor will Cox send someone out to my house to troubleshoot (indicating I guess they know where the problem rests). Hopefully someone here is willing to investigate and provide an actual answer when I can actually expect to get the service I pay for.
Cox lowered upload from 100gig to 35gig in Portsmouth VA?
I am located in Portsmouth, Virginia, for the past year, since March 2nd of 2023, Cox upgraded all our internet to 1000 gig download and 100 gig upload; I am an international streamer and have been streaming online for five years now, and I was so happy that Cox was upgrading us to 100gig upload. Now, the problem! Just recently, I logged into my account this month, May 5th, 2024, and low and behold, they changed my plan without notification (Without sending an email or text) that they downgraded me to 35 gigabytes. I called Tech, and they were closed after hours. Then, I used their online texting service and reached someone overseas who could only read what I see now on my account and not what I had in the past. So, pretty much, I was talking to the wall! Has anyone else noticed their upload speeds drop? I have 7 wifi security cameras around the house, 8 wifi lightbulbs, 2 Wifi Wyze robot vacs (I test for Wyze), Pretty much all Wifi computerized house and most of my cameras are pet cams because I do TNR (Catch feral cats), watching the food bowl at what times the feral cats come around. Wyze cameras are cheap, around $20 a piece, and their monthly service is only $3, which helps to cut costs down for a disabled veteran like myself. I don't have TV service and only watch streaming TV through the internet, which Tmobile Military provides Netflix at a discount or free. The only high cost is COX, and I wish they wouldn't charge me $100 plus dollars for internet, but I need that high speed for streaming. Now they just cut the upload and didn't even cut my bill. Upload is critical for a multi-video chat stream while doing a professional video game presentation from home.
upload is below 3 download is 200-300 Mbps
Have been having an issue for about 2 weeks now with my upload and downloads both being extremely low, I have had a tech come out and tell me it is the junction box that is the issue. The app said they had scheduled maintenance in the area, so I'm assuming they worked on it. The issue still persist and is really frustrating to use. I even had a slow time loading this page. Here are multiple speed test across multiple days. I have tested across multiple devices wired and wireless with no differentiating results.
7+ years of summer internet issues and packet loss in Sahuarita/85629.
Question(s): Is there a way to request an inspection / audit / health check of the neighborhood infrastructure? Does having IP addresses help narrow down potential locations? Is there a way to better seal or enclose equipment? I never had these issues over 10 years in the PHX area... and it is an objectively harsher environment for electronic survivability. I'm happy to help be part of the solution for myself and my neighbors… just let me know what I can do. However, having a tech come out to my house and start this debug dance for the 7th year in a row is just going to waste everyone's valuable time yet again. History: Entering year 7 of having summer internet issues. Always at or around monsoon season. Every year I am told that it must be my equipment. Every year a tech gets sent out at least once. Usually multiple times. Every year it takes 30-60 days of back and forth to resolve. It has always been cox equipment somewhere in the neighborhood. I work from home, and find this extremely frustrating. Every year I start all over again like bad internet groundhog day… explaining the history, potential issues, and following the same path of a tech at my door measuring MER and BER. It has never been my equipment… marginal improvement in performance gains. If I had any other reasonable option for internet service at my house, I'd have exercised it years ago. Issue: Here we are again… I was hopeful that maybe things would be different this year. However, there was broad outage in the 85629 area on 06/22/22 from around 0900-1200 AZ. After which, outbound packet loss has been intermittent accompanied by low upload speeds. This morning, my upload speeds have been abysmal. 1Mbps up to around 5Mbps. My normal upload speed is consistently ~35Mbps. Along with that, I am seeing significant packet loss. Outbound packet loss has been anywhere from 3-30%. Inbound speeds are moderately lower than normal, and I am not seeing significant inbound packet loss. Troubleshooting: 1. I've rebooted the router and modem multiple times. 2. I'm using hardwired devices, and have swapped between multiple ethernet cables. CAT5e and CAT6 on the off chance it would do anything. (I knew it wouldn't) 3. I've gone through 2 different routers, flashed the firmware of both routers, and gone direct through the modem. 4. I've used multiple computers to ensure the behavior is not limited to a single computer. 5. Still seeing the same results. Pathping: Shows no packet loss between computer and router, or router and modem. In fact, the first problematic node is 10.97.200.1 … I'm guessing the neighborhood switch, or other infrastructure. Followed immediately by 100.127.78.150, and 100.120.100.40. Ping Plotter confirms pathping's results. My neighbor across the street (who I share a tap with) sees the same frequent issues. One of my other neighbors a few blocks over is unaffected. 0% packet loss, and I believe they were unaffected by the outage on 06/22/22. Boosting my outbound power by adding attenuators has historically shown some level of improvement. 8-12dB has been the sweet spot, but isn't making a difference right now. Hypothesis: I'm going take a wild guess, and say that either the Wednesday worksite was not buttoned up properly after work finished, or another area has significant water ingress after recent monsoon rains. As the day has progressed (and the area potentially dries out), upload speeds and packet loss have improved. Twice now, the summer monsoons have flooded repair sites that were not properly sealed up. Occasionally, packrats get into equipment, and cause havoc.
Cox upload speed 1mb with gigablast
Paying for the Gigablast plan and only getting 1 mbps upload speeds. My download speeds are perfect i get up to 960 wired at times, but my upload is not. I've had a technician recently come out and clean up interference from my cable lines and my issues seemed to be fixed temporarily. Ive purchased 2 new modems and had them activated separately and the issue still exist. (Netgear cm1200 and Arris Surfboard SB8200 (which im keeping bc of its compactness) . Ive got another tech scheduled to come out Saturday but i feel like this might be a issue at the cable line source. I asked the live chat agent if he can get someone to check on the signal of the are and he told me the agent he scheduled will work outside. My hopes aren't hi that the person scheduled will actually do any work at the source and will only work on the cable box outside of my house which was recently worked on and currently only has 1 line running into it due to me cutting off my phone line. That cable is connected by 2 or 3 couplers and no splitters. Any help would be appreciated. Ive tested the speeds coming directly from the modem as well. Im starting to think cox is intentionally sabotaging my upload speeds in hopes to get me to pay for the panoramic modem/router which they keep throwing in my face.
