Unreliable Connectivity & Upload Speeds
The internet at my home has been an ongoing issue for nearly 2 years now, but became 10x worse in the last 2 weeks with no changes to anything.
I have tried 3 different routers, 2 different modems, upgraded to CAT8 cables and essential exhausted all options and troubleshooting on my end.
I've paid out of pocket to have a Cox Technician come out and run a direct line to my room in hopes it would resolve the issue, no luck, perhaps worse even.
Today I reached out via chat to a technical support representative and the tech rebooted the modem and believed the issue to be resolved, I knew this would not but did not have any way of getting this tech to escalate my issue. Moments after we ended our technical chat the upload speeds did a dip back to 0 so as I had suspected the issue indeed was not resolved.
For a casual internet user it would only be a slight inconvenient. But I am an avid user that is trying to use a constant 10-20mbps upload for livestreaming, and video upload.
The current devices I have installed at our home are
Modem: ARRIS SURFboard SB8200 DOCSIS 3.1 - Link: https://a.co/d/1iOPeB1
Router: NETGEAR Nighthawk Pro Gaming WiFi 6 Router (XR1000) 6-Stream AX5400 - Link: https://a.co/d/3gflkNn
I've also got a few sets of pingplotter results here
If there's anything else I can provide to help resolve this please let me know and I'll do my best to gather any/all information needed.