I have the info you requested. What is the best way to send it to you?
Hi everyone, this is still being looked into to see if this is an issue on our end. We recently replaced a piece of equipment on our network that could have possibly caused packet loss between our network and AWS servers that Fortnite uses (for California, Arizona & Nevada customers). Please provide any current trace routes to Fortnite servers and we will forward them to our network operations team for further investigation. Thanks!
Brian
Cox Support Forum Moderator
Also, wanted to thank you, Brian, for being the first Cox employee I've encountered who seems to be taking this issue seriously. Could you put us in touch directly with the engineering tech who is working to resolve this problem? That way, you wouldn't need to be our go-between. Thanks again!
