Recent Discussions
Constant disconnect every 10 minutes or so
I'm having a lot of issues with my COX internet lfor the past few days. Every 10 minutes or so connection drops and comes back after a couple of minutes. I've tried restarting the modem, disconnecting it completely from power and router for a few minutes, everything "Oliver" tells me to do, and nothing solves. Affects both wired and wireless connections. I have a Motorola MB8611 Docsis 3.1 router that I got a couple of months ago.
Federal Assistance program approved and I still don't know what Cox is doing with my account
I'm approved for lifeline and truconnet and other types of assistance because I'm disabled I spoke the Cox and they don't say nothing I got everything from the federal government confirmation numbers and whatever else that show was that I'm approved and every time I try to talk to pop you'll find out when you see your bill go down and it's been months
Connection drops out around the same time everyday
For the last several weeks the internet connection has been dropping around noon consistently.The connectionwill eventually come back sometime in the late afternoon. The cable modem will start power cycling looking like its about connect then starts all over or some time just hang on the blinking internet signal. A tech has been sent to the house but I believed he arrived to late and the problem fixed itself probably while he was working. He installed a AntronixMVRAM502 MoCA amplifier and left. The next day the problem happened again. According to my parents, this problem may of occurred at about the same time of year ,but wasn't nearly as bad. Any idea of what can be done to solve this problem. Current Status of the modem https://imgur.com/WtUdxo2 Event log with the mac addresses removed https://imgur.com/0UAmM2xInternet quality intermittently bad causing drops of service over the past few weeks
When it works, it works great. Then it doesn't and it keeps dropping for hours. I'm having frequent packet loss and connectivity issues over the past few weeks after several months of low to no issues on 4 different WIRED computers. This happens daily in waves. Sometimes the quality is good for a few hours, but usually it drops every few minutes for hours on end. I've been running ping plotter to monitor for connectivity. https://imgur.com/a/9cRQv7k Usually when it goes out: Actively running Netflix, YouTube, and general web browsing seems uninterrupted unless it's trying to start up a new one. I can still view and hear others on currently joined video calls or streams. The quality of myvoice and video degrades to the point that others on the call can't see or hear and eventually I get dropped Just this bit makes me think it's a problem with the upstream channels possibly having noise or an issue in the network in that direction. I've wasted days working with the online support chat and I've calling support. it doesn't seem like they have the tools or know-how to get to the bottom of the issue. Often it seems they jump to conclusions I without evidence and few of the things they have determined: My modem needs a reboot. This is the first thing every time and I've already done it. Everything is fine. This is usually the final conclusion every time I call. A fine Jedi mind trick, but they're not Jedi. There's probably a virus on all my computers and I need Cox Complete Care. I don't have enough bandwidth and I need to upgrade to the Gigablast plan. I feel stupid for even giving this one a try and am not happy about the zero results. It's my modem. I've replaced my modem a number of times duesupport suggesting the modem is faulty over the years. Never once has it remedied the issue. My current (newest best) modem has been working fine for months before these issues cropped up. Cox says it's the modem. Arris says it's Cox. :-| I need Panoramic WiFi and that will fix it. Nice try on the upsell. Xbox consoles are eating all the bandwidth because they have a lot of graphics. This is laughable and nonsense. Even if it made sense I don't even have an Xbox. They need to send a tech out to look at the cable lines and modem I've had a tech out to look at the lines and they reported the signals and modem look good. All the channels look to be in range and there's no ingress. It feels more like the support channels are really just sales channels. There doesn't appear to be a next step beyond sending out a tech. I'd switch providers, but there's nothing else available. I'm not sure where to go from here.
Extreme latency and blackouts while working in Amazon Workspace
All cabling has been replaced, I am direct connected to my Netgear AC1600 modem and currently pay Cox for 300 Mbps Download speed. When I run a speed test while I am in Amazon Workspace, the download speed is ~77.9. When I am outside AWS, it's 325. I have to use AWS for work and I am unable to work. The latency is absolutely unbearable and many times my screens completely black out before coming back on, at which time the security protocol pops on indicating I've been disconnected and now am reconnected. I have gone through an update on AWS and corporate IT can find no reason for the latency or connect issues on this corporate laptop from their standpoint. Please help me resolve this problem. I am at a loss at where else to look to resolve the problem. Thank you!Connection drops just enough to kick wife out of work VPN multiple times every morning.
For the last 2 months or so between the hours of 7am and 12pm, our connection will drop just enough to kick my wife out of her work VPN. It will glitch out my YouTube as well but that is far less important. The rest of the day is generally fine and my speeds are good when it's not doing it. But my wife can't work if it kicks her out. I was told a technician can put a monitor on my line to try and catch the issue but I can't seem to get one to do it. I lay far too much to you guys for this to be happening.You're Not Crazy It's Happening To Everyone
I can't read one more. I can't read one more post that says, "my modem drops dozens of times a day, and comes back up minutes later, sometimes it's unusable for HOURS, I've rebooted, and reset, and refreshed, and I've replaced ALL of my equipment, I've called Cox dozens of times, techs have visited my house over and over, and it's STILL HAPPENING, EVERY DAY." It's not a user-end issue, and I can't believe that with ALL OF THESE IDENTICAL REPORTS (and you can add mine - identical), that Cox is just plum mystified (and always, EXTREMELY RETICENT TO ISSUE ANY KIND OF CREDIT FOR THEIR BREACH OF CONTRACT). It's too much. That's enough. The Federal Communications Commission is there to protect consumers from this fraud and abuse, and by God, I'll be calling on them to do so. Investigative journalists live to expose greed and corruption, and the lack of antitrust measures governing utilities like Cox is fertilizer for the kind of stink Cox gives you for hundreds of dollars a month. So anyway, does anyone have any suggestions, he asked rhetorically. (incidentally, the sheer VOLUME of tags, crowd-sourced, shows where the stakeholders are:)
Noise and Disconnects 4 days in a row 10:00 -11:50 am?
Hello, I have recently solved a month+ issue with my connection being intermittent just about a month or so ago. Cox replaced my drop, all the connectors to my house, and thoroughly, checked everything between the street and my modem. There are zero splitters anywhere on my line and most devices my LAN are wired. Signal has been pretty solid with little to no issues seen on modem logs until this week. Starting 4-5 days ago, the same line noise issue has been appearing and causing disconnects. Problem is, its only happening between the hours of 10:00 am to 12:00 pm. Figured that Cox was working on the line or something, assumed it would work itself out or maybe at least stop on the weekend. But its Saturday and around 10:20 am they started again. And now, just before noon my values seem to have normalized and I have internet back. I regularly check logs when I have a disconnect and see that the modems starts showing some corrected/ uncorrectables (nothing excessive) and the upstream pwr levels start to increase and are typically hovering around 51 dBmV before the modem resets. Given there is a clear time pattern and the fact that all network equipment and lines are less than a few months old, what could be causing the issue? Cox hasn't posted any outage issues so I'm at a loss. Any insight would be most appreciated. Cheers! AmandaPanoramic Wifi Dropping or Not Connecting to devices
We've had the same Modem for 6+ years along with a router (only 2ish years old), and were experience some slow connection speeds so we decided to call COX to update the modem. After getting our new Panoramic wifi modem today around 4pm, and we immediately started running into issues. At first the wifi wouldn't connect to anything, but after about 2 hours we got the modem up and running only to have the internet continually drop in and out with the issue resolving itself without any need to physically reset the modem (though we have reset the modem numerous times throughout the last few hours just to get this far). After getting the wifi to work I ran several speed tests to see if all this trouble was really worth it - it was not. My 6+ year old modem was giving me a 35-40 mbps, and my brand new panoramic modem/router is now giving me 28 mbps at best. Mind you I'm paying for 150 mbps, so this is no where near what I should be getting (especially from using COX's own modem/router). Not only is our speed slower, but now it appears that not all devices can connect to the network. I work from home and our son does online classes from home, so having a stable internet is very crucial for our every day. I'm not sure why upgrading to a new modem would be worse than using a modem from 6+ years ago, but nonetheless this appears to be the case. I would almost like to just use my old COX modem that I can use with my own router and get a better more stable connection with. At least then I'll know I can rely on my terrible internet, rather than hope and pray for a long enough stable connection to do any real work on. Let me also be clear that this is all been done in the same room as the Modem/Router with nothing in the way or blocking it. Using a LAN connection is NOT a solution as that does not solve the Wifi issue. And the inability to obtain an internet connection on some devices is not solved by either a device reboot or a modem reboot, as both have been done repeatedly. I can't even find the "hidden" devices from the online modem connection site under "Devices not connected".
Internet Problems, modem error code "Dynamic Range Window violation"
Hello, I have been having problems with my internet service and called and was told my equipment was "unhealthy." So i replaced my modem, I now have a ARRIS SB8200. I continued to have internet problems so I changed my router thinking it was the problem, I now have a Netgear AC1750. I am still experiencing Internet disconnects, I called and was told everything looked good on your end. I just recently logged into my modem to see what was going on and have these errors below. Still having internet problems very frustrated please help. Thank you. 06/03/2020 12:46 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:46 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:40 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:40 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:40 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:40 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:40 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:40 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:40 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:40 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:40 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:40 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:40 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:40 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:40 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:40 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:40 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:40 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:40 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:37 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:37 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:37 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:37 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:37 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:37 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:37 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:37 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:32 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:32 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:32 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:32 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:32 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:32 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:32 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:32 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:32 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:32 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:32 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:32 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:32 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:32 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:32 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:32 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:32 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:32 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:32 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:32 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:32 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:32 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:31 84000500 3 "SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;"
