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dcamizotti's avatar
dcamizotti
New Contributor II
2 years ago

Constant disconnect every 10 minutes or so

I'm having a lot of issues with my COX internet lfor the past few days. Every 10 minutes or so connection drops and comes back after a couple of minutes.

I've tried restarting the modem, disconnecting it completely from power and router for a few minutes, everything "Oliver" tells me to do, and nothing solves. Affects both wired and wireless connections.

I have a Motorola MB8611 Docsis 3.1 router that I got a couple of months ago.

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  • Darkatt's avatar
    Darkatt
    Honored Contributor

    First, like I remind EVERYONE, you don't have a Motorola Modem, you have a ZOOM modem. Zoom leased, then purchased the name motorola, and applied it to THEIR line of equipment. Arris actually purchased Motorola Mobility, and while they leased the name to Zoom, they kept the equipment hardware/software for themselves. 

    That being said, when you disconnect, is your modem still connected to Cable, (Check the lights on the front), or does it indicate it's reconnecting. 

    FYI, the MB8611 is a MODEM, and you have a router connected to IT, that provides wired and wireless internet to your devices. 

    • dcamizotti's avatar
      dcamizotti
      New Contributor II

      Gotcha, thanks for the clarifications! 

      The only light that changes is the online light (blue globe light), that starts blinking. 

      And you are correct, sorry for the misstype. I use Google WiFi mesh as router

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor

    Try posting your signal levels from 192.168.100.1. See here what the signal levels should be. Also, look at your event logs for errors. If you post the logs be sure to edit out the MAC addresses. 

    In general, do you happen to be in Tulsa or OK?

    • dcamizotti's avatar
      dcamizotti
      New Contributor II

      I'm in Buckeye AZ. Here's the levels:

      Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected Uncorrected %
      Locked QAM256 21 855 13.3 44.6 65 34 52.31%
      Locked QAM256 1 735 13.3 44.8 132 31 23.48%
      Locked QAM256 2 741 13.1 44.9 96 35 36.46%
      Locked QAM256 3 747 13.3 44.8 82 18 21.95%
      Locked QAM256 4 753 13.5 44.7 79 0 0.00%
      Locked QAM256 5 759 13.7 44.6 29 0 0.00%
      Locked QAM256 6 765 13.6 45.1 30 0 0.00%
      Locked QAM256 7 771 13.5 44.8 22 0 0.00%
      Locked QAM256 8 777 13.5 44.8 54 19 35.19%
      Locked QAM256 9 783 13.4 44.8 52 36 69.23%
      Locked QAM256 10 789 13.5 44.7 63 32 50.79%
      Locked QAM256 11 795 13.3 44.6 73 33 45.21%
      Locked QAM256 12 801 13.6 44.8 55 33 60.00%
      Locked QAM256 13 807 13.6 44.7 78 27 34.62%
      Locked QAM256 14 813 13.8 44.9 65 0 0.00%
      Locked QAM256 15 819 13.7 44.8 19 0 0.00%
      Locked QAM256 16 825 13.5 44.5 16 0 0.00%
      Locked QAM256 17 831 13.3 44.6 21 0 0.00%
      Locked QAM256 18 837 13.2 44.6 40 0 0.00%
      Locked QAM256 19 843 13.1 44.6 22 28 127.27%
      Locked QAM256 20 849 13.1 44.5 75 29 38.67%
      Locked QAM256 22 861 13.4 44.5 33 34 103.03%
      Locked QAM256 23 867 13.6 44.7 45 30 66.67%
      Locked QAM256 24 873 13.5 44.2 44 37 84.09%
      Locked QAM256 41 213 5.8 42.1 239 291 121.76%
      Locked QAM256 42 219 6 42.2 130 248 190.77%
      Locked QAM256 43 225 6.2 42.3 183 200 109.29%
      Locked QAM256 44 231 6.4 42.3 134 212 158.21%
      Locked QAM256 45 237 6.6 42.4 211 175 82.94%
      Locked QAM256 46 243 6.7 42.3 226 228 100.88%
      Locked QAM256 47 249 6.5 42.3 200 341 170.50%
      Locked QAM256 48 255 6.4 42.2 177 365 206.21%
      Locked OFDM PLC 159 300 7.2 42.8 52752540 428 0.00%
      Locked OFDM PLC 160 918 13.7 44.1 10710075 292 0.00%

      Really high % on uncorrected packets. Is this usually a cable issue or an ISP issue?

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor

        Your downstream power levels are high. Should be -10 to +10dB. Could be a cable/splitter issue but impossible to tell. Could also be a issue with the lines on the street. How do your upstream levels look?