I have the info you requested. What is the best way to send it to you?
Hi everyone, this is still being looked into to see if this is an issue on our end. We recently replaced a piece of equipment on our network that could have possibly caused packet loss between our network and AWS servers that Fortnite uses (for California, Arizona & Nevada customers). Please provide any current trace routes to Fortnite servers and we will forward them to our network operations team for further investigation. Thanks!
Brian
Cox Support Forum Moderator
As of 10:45 pm PST 9/04/2018
Tracing route to ec2-52-1-4-124.compute-1.amazonaws.com [52.1.4.124]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms noe- Wifi [192.168.1.1]
2 6 ms 9 ms 7 ms 10.34.192.1
3 8 ms 6 ms 7 ms COX-68-12-9-162-static.coxinet.net [68.12.9.162]
4 7 ms 8 ms 7 ms COX-68-12-9-162-static.coxinet.net [68.12.9.162]
5 14 ms 14 ms 13 ms dalsbprj02-ae1.0.rd.dl.cox.net [68.1.5.140]
6 13 ms 13 ms 14 ms 52.95.218.94
7 33 ms 16 ms 33 ms 176.32.124.215
8 14 ms 13 ms 14 ms 176.32.125.231
9 * * * Request timed out.
10 55 ms 51 ms 51 ms 54.239.43.206
11 46 ms 48 ms 47 ms 72.21.222.251
12 * * * Request timed out.
13 60 ms 65 ms 61 ms 54.239.108.188
14 49 ms 47 ms 48 ms 54.239.110.184
15 64 ms 87 ms 66 ms 54.239.110.181
16 45 ms 48 ms 48 ms 54.239.108.131
17 47 ms 47 ms 47 ms 52.93.24.22
18 47 ms 47 ms 47 ms 52.93.24.17
19 * * * Request timed out.
20 * * * Request timed out.
say this is a location in virginia, about a month ago it was only connecting to boca raton florida, don't know what that ip is anymore or if it's even in use anymore.
Mark, here's one of ours
Would more tracing routes be helpful? If so, we have others. Thanks so much!
Looking more closely at your specific issue, I see that a field escalation was put in and a node split is needed as your node has high utilization at peak hours.
Brian
Cox Support Forum Moderator
