Forum Discussion

New Contributor II

7 years ago

Cox ruining Fortnite and Live Streaming experience with PACKET LOSS

Okay I started getting packet losses two months ago, which is like a freaking cancer. I did everything from switching coax, hard wiring modem to pc, new ethernet cords, even buying a new modem and se...

connection issues

dropped_connections internet intermittent service

UPLOAD SPEED POOR PERFORMANCE

OCWinks
7 years ago
I have the info you requested. What is the best way to send it to you?

New Contributor

Any more info about this issue? Been having this issue for couple weeks now and its always in the afternoon and throughout the night. Switching to east server resolves the issue but I don't wanna play with high ping

Moderator

7 years ago

Hi eKayze, please post or email traceroutes to the west coast AWS server so we can take a closer look at what's happening. Our email address is cox.help@cox.com. Please include your full name, address, a link to this page, and 2-3 traceroutes showing packet loss and/or latency. -Becky, Cox Support Forums Moderator

eKayze
New Contributor
7 years ago

Tracing route to ec2-52-0-167-24.compute-1.amazonaws.com [52.0.167.24]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 14 ms 12 ms 13 ms 10.170.0.1
3 7 ms 7 ms 7 ms elcnsysc01-gex0915.sd.sd.cox.net [68.6.10.142]
4 9 ms 8 ms 9 ms 100.120.108.2
5 38 ms 38 ms 37 ms dalsbprj02-ae2.0.rd.dl.cox.net [68.1.2.121]
6 37 ms 36 ms 36 ms 52.95.218.94
7 50 ms 43 ms 38 ms 176.32.124.215
8 37 ms 37 ms 40 ms 176.32.125.229
9 * * * Request timed out.
10 76 ms 74 ms 78 ms 54.239.46.2
11 73 ms 70 ms 67 ms 54.239.42.237
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 72 ms 71 ms 71 ms 54.239.110.215
16 73 ms 71 ms 70 ms 52.93.26.78
17 72 ms 94 ms 73 ms 52.93.27.221
18 69 ms 70 ms 69 ms 52.93.24.173
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

-----------------------------------

Tracing route to ec2-52-0-167-24.compute-1.amazonaws.com [52.0.167.24]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 5 ms 6 ms 13 ms 10.170.0.1
3 15 ms 14 ms 7 ms elcnsysc01-gex0915.sd.sd.cox.net [68.6.10.142]
4 7 ms 9 ms 8 ms 100.120.108.2
5 37 ms 37 ms 37 ms dalsbprj02-ae2.0.rd.dl.cox.net [68.1.2.121]
6 39 ms 38 ms 36 ms 52.95.218.94
7 49 ms 49 ms 43 ms 176.32.124.215
8 40 ms 40 ms 34 ms 176.32.125.229
9 * * * Request timed out.
10 77 ms 80 ms 92 ms 54.239.46.12
11 70 ms 79 ms 72 ms 54.239.42.89
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 81 ms 93 ms 83 ms 54.239.110.247
16 75 ms 75 ms 72 ms 54.239.111.87
17 109 ms 104 ms 105 ms 52.93.24.152
18 71 ms 70 ms 70 ms 52.93.24.149
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

------

Just have 2 for now. Will get more
eKayze
New Contributor
7 years ago
Tracing route to ec2-34-196-49-192.compute-1.amazonaws.com [34.196.49.192]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 7 ms 10 ms 12 ms 10.170.0.1
3 6 ms 8 ms 5 ms 68.6.10.140
4 11 ms 7 ms 7 ms 100.120.108.0
5 42 ms 42 ms 40 ms dalsbprj02-ae2.0.rd.dl.cox.net [68.1.2.121]
6 35 ms 39 ms 41 ms 52.95.218.94
7 73 ms 79 ms 99 ms 176.32.124.203
8 38 ms 37 ms 37 ms 176.32.125.157
9 * * * Request timed out.
10 109 ms 73 ms 72 ms 54.239.46.2
11 77 ms 73 ms 71 ms 54.239.42.237
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 86 ms 87 ms 77 ms 52.93.27.49
16 72 ms 70 ms 70 ms 54.239.111.65
17 101 ms 89 ms 112 ms 52.93.24.248
18 75 ms 78 ms 80 ms 52.93.24.241
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
eKayze
New Contributor
7 years ago

Tracing route to ec2-34-204-152-174.compute-1.amazonaws.com [34.204.152.174]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 16 ms 8 ms 7 ms 10.170.0.1
3 * * * Request timed out.
4 11 ms 7 ms 7 ms 100.120.108.2
5 37 ms 42 ms 36 ms dalsbprj02-ae2.0.rd.dl.cox.net [68.1.2.121]
6 40 ms 41 ms 37 ms 52.46.167.212
7 49 ms 39 ms 39 ms 54.239.105.115
8 38 ms 38 ms 39 ms 176.32.125.235
9 * * * Request timed out.
10 74 ms 83 ms 78 ms 54.239.43.206
11 73 ms 69 ms 71 ms 54.239.43.96
12 * * * Request timed out.
13 93 ms 108 ms 81 ms 54.239.108.182
14 * * * Request timed out.
15 94 ms 98 ms 89 ms 52.93.27.19
16 112 ms 69 ms 74 ms 52.93.25.106
17 * * * Request timed out.
18 69 ms 69 ms 69 ms 205.251.244.35
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

---------------------------------------------

Tracing route to ec2-34-204-152-174.compute-1.amazonaws.com [34.204.152.174]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 6 ms 11 ms 16 ms 10.170.0.1
3 9 ms 8 ms 12 ms elcnsysc01-gex0915.sd.sd.cox.net [68.6.10.142]
4 14 ms 13 ms 14 ms 100.120.108.2
5 37 ms 37 ms 39 ms dalsbprj02-ae2.0.rd.dl.cox.net [68.1.2.121]
6 38 ms 37 ms 37 ms 52.46.167.212
7 41 ms 56 ms 61 ms 54.239.105.115
8 37 ms 37 ms 39 ms 176.32.125.235
9 * * * Request timed out.
10 79 ms 70 ms 78 ms 54.239.46.14
11 70 ms 71 ms 70 ms 54.239.42.188
12 * * * Request timed out.
13 120 ms 75 ms 88 ms 54.239.108.112
14 * * * Request timed out.
15 91 ms 82 ms 89 ms 52.93.27.47
16 70 ms 77 ms 72 ms 54.239.111.15
17 70 ms 72 ms 70 ms 52.93.24.128
18 70 ms 71 ms 70 ms 52.93.24.123
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
- eKayze
  New Contributor
  7 years ago
  Traceroute to google.com
  
  | WinMTR statistics |
  | Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
  |------------------------------------------------|------|------|------|------|------|------|
  | router.asus.com - 23 | 183 | 142 | 0 | 0 | 2 | 0 |
  | 10.170.0.1 - 0 | 351 | 351 | 2 | 9 | 61 | 7 |
  | 68.6.10.140 - 0 | 351 | 351 | 3 | 10 | 62 | 10 |
  | 100.120.108.0 - 0 | 351 | 351 | 3 | 12 | 62 | 7 |
  | 68.1.1.167 - 1 | 347 | 346 | 10 | 16 | 95 | 18 |
  | 72.14.196.240 - 5 | 295 | 281 | 21 | 30 | 89 | 27 |
  | 108.170.247.179 - 12 | 243 | 216 | 24 | 31 | 84 | 28 |
  | 108.170.247.161 - 7 | 274 | 255 | 20 | 30 | 80 | 33 |
  | 216.239.40.169 - 7 | 280 | 262 | 0 | 30 | 82 | 33 |
  | lax28s10-in-f14.1e100.net - 15 | 224 | 192 | 23 | 29 | 77 | 34 |
  |________________________________________________|______|______|______|______|______|______|
  WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
  - eKayze
    New Contributor
    7 years ago
    share.pingplotter.com/GvDQQed994d
eKayze
New Contributor
7 years ago
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 9 | 156 | 142 | 0 | 0 | 2 | 0 |
| 10.170.0.1 - 0 | 216 | 216 | 2 | 10 | 61 | 9 |
| 68.6.10.140 - 0 | 216 | 216 | 3 | 10 | 62 | 8 |
| 100.120.108.0 - 0 | 216 | 216 | 3 | 12 | 62 | 9 |
| 68.1.1.167 - 1 | 212 | 211 | 11 | 15 | 63 | 16 |
| 72.14.196.240 - 5 | 185 | 177 | 21 | 31 | 89 | 32 |
| 108.170.247.179 - 12 | 149 | 132 | 24 | 32 | 84 | 42 |
| 108.170.247.161 - 4 | 189 | 182 | 20 | 29 | 80 | 30 |
| 216.239.40.169 - 6 | 173 | 163 | 0 | 30 | 82 | 31 |
| lax28s10-in-f14.1e100.net - 13 | 141 | 123 | 23 | 30 | 77 | 27 |
|________________________________________________|______|______|______|______|_

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 35 | 105 | 69 | 0 | 0 | 6 | 0 |
| 10.170.0.1 - 0 | 249 | 249 | 6 | 12 | 88 | 7 |
| elcnsysc01-gex0915.sd.sd.cox.net - 0 | 249 | 249 | 7 | 13 | 91 | 8 |
| 100.120.108.2 - 0 | 249 | 249 | 5 | 15 | 87 | 8 |
| dalsbprj02-ae2.0.rd.dl.cox.net - 0 | 249 | 249 | 36 | 43 | 118 | 37 |
| 52.46.167.212 - 0 | 249 | 249 | 32 | 42 | 124 | 36 |
| 54.239.105.115 - 0 | 249 | 249 | 38 | 53 | 143 | 46 |
| 176.32.125.235 - 0 | 249 | 249 | 35 | 42 | 142 | 45 |
| No response from host - 100 | 49 | 0 | 0 | 0 | 0 | 0 |
| 54.239.46.8 - 0 | 249 | 249 | 69 | 81 | 150 | 77 |
| 54.240.229.175 - 0 | 249 | 249 | 69 | 75 | 128 | 69 |
| No response from host - 100 | 49 | 0 | 0 | 0 | 0 | 0 |
| 54.239.111.166 - 0 | 249 | 249 | 69 | 91 | 174 | 93 |
| No response from host - 100 | 49 | 0 | 0 | 0 | 0 | 0 |
| 52.93.27.47 - 0 | 249 | 249 | 70 | 80 | 157 | 73 |
| 54.239.111.15 - 0 | 249 | 249 | 67 | 74 | 129 | 72 |
| 52.93.24.128 - 0 | 249 | 249 | 69 | 76 | 154 | 73 |
| 52.93.24.123 - 0 | 249 | 249 | 68 | 75 | 155 | 70 |
| No response from host - 100 | 49 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 49 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 49 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 49 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 49 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 49 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 49 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 49 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 49 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 49 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 49 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 49 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|____

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 32 | 116 | 79 | 0 | 0 | 1 | 0 |
| 10.170.0.1 - 0 | 266 | 266 | 6 | 10 | 65 | 8 |
| 68.6.10.140 - 0 | 266 | 266 | 4 | 12 | 69 | 10 |
| 100.120.108.0 - 0 | 266 | 266 | 6 | 13 | 101 | 10 |
| dalsbprj02-ae2.0.rd.dl.cox.net - 0 | 266 | 266 | 33 | 44 | 129 | 129 |
| 52.95.218.94 - 0 | 266 | 266 | 33 | 41 | 98 | 37 |
| 176.32.124.203 - 0 | 266 | 266 | 38 | 51 | 116 | 60 |
| 176.32.125.157 - 0 | 266 | 266 | 37 | 42 | 96 | 41 |
| No response from host - 100 | 53 | 0 | 0 | 0 | 0 | 0 |
| 54.239.46.4 - 0 | 266 | 266 | 70 | 81 | 144 | 73 |
| 54.240.229.217 - 0 | 266 | 266 | 68 | 75 | 136 | 69 |
| No response from host - 100 | 53 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 53 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 53 | 0 | 0 | 0 | 0 | 0 |
| 52.93.27.73 - 1 | 262 | 261 | 71 | 91 | 150 | 91 |
| 54.239.111.73 - 0 | 266 | 266 | 70 | 75 | 132 | 71 |
| 52.93.24.248 - 0 | 266 | 266 | 70 | 89 | 174 | 101 |
| 52.93.24.243 - 0 | 266 | 266 | 69 | 75 | 129 | 74 |
| No response from host - 100 | 53 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 53 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 53 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 53 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 53 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 53 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 53 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 53 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 53 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 53 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 53 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 53 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|____

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