Forum Discussion

CAngel's avatar
CAngel
New Contributor II
3 months ago

Unwilling or unable to keep internet working

I have been a Cox customer for over 20 years, maybe nearing 30. Last few years Cox has dropped caring for customers, raised prices and lowered quality of service. Last month internet was mostly useless for 3 weeks. Now it is down again, I explained the issue, power company put up new poles, and Cox is aware of this ..Cox said power company was still working but they left the area hours ago and internet is still down. Cox refuses to send out a bucket truck to fix whatever wiring the power company screwed up. I have not had steady internet for a full week without interruption this year. 

But good news, Wife is finally tired of this now, so we are looking to change. 

packet loss
  • Becky's avatar
    Becky
    Moderator
    3 months ago

    Hi CAngel, I value your long tenure with us and I don't want to lose you to another provider. I expect your service to work just as I expect my own to work for my family, and I apologize that hasn't been happening lately. My family kind of goes into panic mode without the internet, and I imagine your family is much the same. I'm sorry for the inconvenience the internet connectivity issue has caused in your household. I can help! I'd like to investigate what's happening in your neighborhood. Since I need to ask you for your address, I'd like to take our conversation to a private channel. So that I can further assist you, please email my team at Cox.Help@cox.com. Please include your full name, address, and a link to this post. I'll get this resolved for you!