The exact same thing is happening to me. I have PROOF they told me to leave the equipment and have asked for a corporate email to send it to and they won't give me one. Three "managers" told me that they acknowledge I was instructed the incorrect information but they can't do anything about it and I have to pay it, but I REFUSE. Cox has already had a class action law suit for fees like this, it's interesting that they'd be brave enough to do it again to customers considering they had to pay 13mil the first time. I will take legal action if I have to. Train your support team better.
