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raframos's avatar
raframos
New Contributor
20 days ago

Speeds drop from 100 mbps to 1 mbps San Diego

I have had Cox for 10 + years. This year my internet stability has been poor. I was paying for an old package of 25 mbps so I upgraded to 100 mbps. Speeds increased but still randomly drop to 1-2 mbps throughout the day. The had me replace my router. No fix. Now they want me to replace my modem. They said they can't update my modem firmware because it's a "third party" modem. I am asking for a service tech to come out. Customer service is terrible with this company. I'll update if this gets resolved otherwise I will gladly pay for Verizon 5 G or even Starlink at this point. 

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  • Hi Raframos,

     

     

    I'm sorry to hear you've been experiencing speed troubles. The purpose of the Cox Internet Forum is to allow customers to discuss and troubleshoot technical topics related to residential Cox High Speed Internet services with other customers. If you'd like to schedule a service call, or get assistance with your account, please email my team at cox.help@cox.com.

     

     

    Thank you.