Cox .ucks

Question

Why, really why can Cox not get their .hit together and get these &nbsp;outages under control. &nbsp;Holiday weekend and no WiFi which means no tv ( because I “upgraded” to their new wireless mini boxes, no internet. &nbsp;I will seriously look to another means if this continues and will be reaching out for credits to my account.&nbsp;

darkatt · Answer

was the internet out, or just WiFi connectivity?

mgrucky · Answer

WiFi, but that affects everything we have, tv and all devices. &nbsp;They all run on WiFi. &nbsp;Cox had a notification on their app that there was an outage in their area. &nbsp; When I tried to chat with them to get some small token of a credit, their chat did not work. &nbsp;&nbsp;

michaelj · Answer

Himgrucky, Feel free to reach out to the Social Media Team using our Facebook, or Twitter account, CoxHelp. The Social Media Team is online 24/7. Thank you,&nbsp;

mgrucky · Answer

Don’t use social media. &nbsp;Tried the Cox chat and didn’t work. &nbsp;I’ll call if I get around to it unless someone at Cox would simply like to give a courtesy $50 credit to a 30+ yr Cox customer. &nbsp;

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Cox .ucks

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