Forum Discussion

mgrucky's avatar
mgrucky
New Contributor
7 months ago

Cox .ucks

Why, really why can Cox not get their .hit together and get these  outages under control.  Holiday weekend and no WiFi which means no tv ( because I “upgraded” to their new wireless mini boxes, no in...
Darkatt's avatar
Darkatt
Honored Contributor
7 months ago

was the internet out, or just WiFi connectivity?

mgrucky's avatar
mgrucky
New Contributor
7 months ago

WiFi, but that affects everything we have, tv and all devices.  They all run on WiFi.  Cox had a notification on their app that there was an outage in their area.   When I tried to chat with them to get some small token of a credit, their chat did not work.   

  • MichaelJ's avatar
    MichaelJ
    Moderator
    7 months ago

    Himgrucky, Feel free to reach out to the Social Media Team using our Facebook, or Twitter account, CoxHelp. The Social Media Team is online 24/7. Thank you, 

    • mgrucky's avatar
      mgrucky
      New Contributor
      7 months ago

      Don’t use social media.  Tried the Cox chat and didn’t work.  I’ll call if I get around to it unless someone at Cox would simply like to give a courtesy $50 credit to a 30+ yr Cox customer.