Forum Discussion

mgrucky's avatar
mgrucky
New Contributor
10 months ago

Cox .ucks

Why, really why can Cox not get their .hit together and get these  outages under control.  Holiday weekend and no WiFi which means no tv ( because I “upgraded” to their new wireless mini boxes, no in...
Darkatt's avatar
Darkatt
Honored Contributor
10 months ago

was the internet out, or just WiFi connectivity?

mgrucky's avatar
mgrucky
New Contributor
10 months ago

WiFi, but that affects everything we have, tv and all devices.  They all run on WiFi.  Cox had a notification on their app that there was an outage in their area.   When I tried to chat with them to get some small token of a credit, their chat did not work.   

  • MichaelJ's avatar
    MichaelJ
    Moderator
    10 months ago

    Himgrucky, Feel free to reach out to the Social Media Team using our Facebook, or Twitter account, CoxHelp. The Social Media Team is online 24/7. Thank you, 

    • mgrucky's avatar
      mgrucky
      New Contributor
      10 months ago

      Don’t use social media.  Tried the Cox chat and didn’t work.  I’ll call if I get around to it unless someone at Cox would simply like to give a courtesy $50 credit to a 30+ yr Cox customer.