Forum Discussion

santiagosoto92's avatar
santiagosoto92
New Contributor II
20 days ago

Updated

It’s been one whole week since my last post and one new tech. Another one is coming tomorrow. If the first three couldn’t fix it I don’t think the fourth will. Still having packet loss issues. I’m currently a Very disappointed customer. 

2 Replies

  • Hi, santiagosoto92. We truly apologize for your ongoing issues. Please email us your full name and address at cox.help@cox.com for further support. 

  • RJTX's avatar
    RJTX
    New Contributor II

    Same here. Contact the FCC. I'm in contact with them right now and they have served papers to Cox 2 days ago. no response from Cox yet. Had 3 techs and been on support with over a dozen issues. Pray a new isp comes into our area soon.