Forum Discussion

santiagosoto92's avatar
santiagosoto92
New Contributor II
4 months ago

Updated

It’s been one whole week since my last post and one new tech. Another one is coming tomorrow. If the first three couldn’t fix it I don’t think the fourth will. Still having packet loss issues. I’m currently a Very disappointed customer. 

  • Hi, santiagosoto92. We truly apologize for your ongoing issues. Please email us your full name and address at cox.help@cox.com for further support. 

  • RJTX's avatar
    RJTX
    New Contributor II

    Same here. Contact the FCC. I'm in contact with them right now and they have served papers to Cox 2 days ago. no response from Cox yet. Had 3 techs and been on support with over a dozen issues. Pray a new isp comes into our area soon.