Forum Discussion

glscpo's avatar
glscpo
New Contributor
24 days ago

Constant outages

Cox came out and dug up our street to move their cabling off the telephone poles to underground. We have had nothing but problems since. Our internet goes out every afternoon between 1 and 3. It’s intermittent for a while and then cones back after an hour or so of not working.

This is horrible service and Cox should do better.

I am about ready to drop them and go with T-Mobile.

4 Replies

  • Hi The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would be able to assist you with this. Please reach out to us privately. our email address is cox.help@cox.com please include your full street address and a link to your forum post.

    Greg

  • Hi The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us privately. our email address is cox.help@cox.com please include your full street address and a link to your forum post.

     

    • BrittneyC's avatar
      BrittneyC
      Moderator

      We want to help investigate this further. Please reach out to us privately. our email address is cox.help@cox.com please include your full street address and a link to your forum post.

       

  • kevjam's avatar
    kevjam
    New Contributor II

    T Mobile is probably your best bet, we're having the same issue and no matter how many times techs come out or how many modems you try, or how many times you call customer support, it's not going to be resolved.