Capped at 100Mbps even though I'm paying for 1Gbps
I moved into this house a little over a month ago and I have not been able to get even close to the speeds I'm paying for. I have the 1Gbps plan and can never exceed about 90Mbps. I have had no success with chat agents as none of them seem to understand what I'm saying. I even tried replacing the modem in case there was an issue with that but it's still the exact same problem. I finally had a technician out yesterday who replaced a line outside the house (which wasn't necessary and didn't do anything to fix the issue and now I have to wait two weeks for someone else to come bury it) and then said I would need a "maintenance tech" to check settings at the box outside my house (not sure why the first tech couldn't do it) and he said that tech would arrive by 7pm yesterday; however, no one ever showed up. I am at my wits' end trying to find someone who can both understand my issue and actually fix it. It should not be this hard to get what I'm paying for.Solved65Views0likes2CommentsYahoo Email Transition - iPhone Setup
Has anyone seen anything from Cox indicating that they know there is an issue with setting up iPhone default Mail app to work with the new Yahoo mail server we have moved to? Finally got all of my email accounts on Outlook set up and working. Not a straightforward process in the least and now instead of a Spam/Junk mail folder we get something called a "Bulk" mail folder. Looking forward to the day when AI can learn from my Deletions and automatically take care of Spam email for me. ;-)Solved4.2KViews0likes6CommentsDATA USAGE PER DEVICE
What on earth happened to cox wifi app? For some reason after the update we are unable to track which device are using the most data. The app only tells you your total data used per day. That’s not helpful at all. After 2 years all of a sudden my data usage went up drastically and I have no idea why or which device is causing it. Every cox representative said it’s not possible and I ended up finding it a year ago. You updated the app and now I can’t find it again. Your employees need better training. This is unacceptable. https://youtu.be/spj-I-8_3UQ?feature=shared Please click on the link above and fast forward to 1min into the video. You can clearly see the data usage per device. Now that tab is gone. Why ? How are we suppose to manage our internet? Or is this just a way for cox to strong arm you into paying for unlimited data. Wish AT&T serviced summerlin. I’d switch immediately. Below is a screenshot in case cox representatives deny it ever had the feature46Views1like2CommentsConnectAssist Plan doesn't include access to Panoramic Wifi App.
I've been with Cox for many years. Previously I was on the 100 download plan for $50. which used one of the Technicolor gateways. I loved using the Panoramic Wifi app. Now that I'm retired my income is low enough that I qualify for the ConnectAssist Plan, still at 100 download, but for $30, so a little less expensive. I was required swap out the Technicolor gateway for an Arris TG1682G gateway, which also supports Panoramic Wifi. But, after setting things up, I was very surprised to find that I can't use the Panoramic Wifi app with the ConnectAssist Plan, as I was tersely told by the lady from Cox who called after a Ticket was submitted. Hmm I have to wonder why use of the Panoramic Wifi app was revoked from people with the ConnectAssist Plan. The Arris gateway is able to work with it. Is the use of the app somehow expensive for Cox? Or maybe us poor folk don't have the skills to use the app. Maybe Cox didn't want to put in the effort so discounters can use the app because we just don't deserve it? I would just like to know. Whatever the reason may be, it sticks in my craw and it really isn't a good look for Cox. Alright, I'm done talking. My question is, does anyone know if the Cox lady who called me is correct -- the Panoramic Wifi App doesn't work on the ConnectAssist plan? And if that's true, why is it that way. Thanks70Views0likes4CommentsHave the nerve to say something solved
This isn’t and never was solved are they listening to what I was saying probably not just like the negligence before I need a call back then it solved can I come to cox and talk to someone ? Or you sweep your poor staffing team a reward form not helping ! They was so know it all whom says they still not listening this is worst experience in customer service ever and gave out 10 bucks take it back then if that solved it28Views0likes2CommentsCustomer service
The worst experience of service here never really care bout the customer! Mabey they reward the staff for being non helpful and being avoidant ! They get a raise for non helpful and we get bread crumbs only way that could got away do many of the same over and over again ! Wasted a month on you no more48Views1like4CommentsWhy is "network management and testing" usage so high?
The last two months we have exceeded or nearly exceeded our 1.25TB data allowance. This has never come close to happening before. If I look on Cox at the data usage categories I see that nearly all the total is used by "Network Management & Testing" which is supposedly a category that includes internet speed tests. Needless to say we are not doing a terabyte worth of internet speed tests, so something else is going on here. Any ideas? Is there another common type of activity which gets put in this category? Is this an issue others have experienced?348Views0likes5Comments