No internet and slowed down phone service due to WiFi outages during the workday
I’m going to cancel my WiFi and phone service with this company. 3 times within this month I’ve lost all WiFi service throughout the day while I’m in the middle of work related issues. This is a joke. I pay for the highest internet speed they offer. My wife and I’ve had to use up all 20gbs of our phone service (that we pay for through Cox) and they have slowed down our internet speed for our phones/hotspots despite paying for unlimited and I’ve not once been paid back nor given a discount for the multiple delays and downed services within this month. This is an absolute joke, anyone who is thinking about switching; I would highly recommend wasting your money with quite literally any other provider before these guys. Thanks
Speed drops after high usage for 5-10 minutes
Hello everyone, I recently upgraded to the Cox 2Gb internet plan and have been encountering a frustrating issue with speed throttling. I can achieve download speeds of up to 1.6+ Gbps, but this only lasts for about 5-10 minutes. After this brief period, my download speed drops dramatically to around 50 Mbps. Rebooting the router temporarily resolves the issue, restoring the high speeds, but the cycle repeats itself, requiring frequent reboots to maintain optimal speeds. This is particularly inconvenient when downloading large files. Has anyone else experienced similar issues? Is there some sort of bandwidth limit? Any advice or solutions would be greatly appreciated
DATA USAGE PER DEVICE
What on earth happened to cox wifi app? For some reason after the update we are unable to track which device are using the most data. The app only tells you your total data used per day. That’s not helpful at all. After 2 years all of a sudden my data usage went up drastically and I have no idea why or which device is causing it. Every cox representative said it’s not possible and I ended up finding it a year ago. You updated the app and now I can’t find it again. Your employees need better training. This is unacceptable. https://youtu.be/spj-I-8_3UQ?feature=shared Please click on the link above and fast forward to 1min into the video. You can clearly see the data usage per device. Now that tab is gone. Why ? How are we suppose to manage our internet? Or is this just a way for cox to strong arm you into paying for unlimited data. Wish AT&T serviced summerlin. I’d switch immediately. Below is a screenshot in case cox representatives deny it ever had the feature
