Same internet I've had for 2 years is now 30$ more a month. Doesn't even work hard the time disconnects you randomly. Terrible customer service. Do better Cox. Will definitely get internet elsewhere

Heather, are you personally or even just your group assigned to troubleshoot with customers here? I notice you didn't ask any of the simple things like if the connection is screwed tight and there aren't any bad or unneeded spitters. Could you have used the customer 's forum data to look up modem diagnostics for context of the problem? What about asking what kind of modem they have and offering to show them how to look at diagnostics locally? What is your purpose here? If your purpose is to troubleshoot, why don't you troubleshoot more . If your purpose is to direct people to the email, why not just have a script that automatically tells users that every time they post or even before they post. I just don't understand the half measures . Can you explain ? If you'd rather talk about it in the post I made that is fine, but I thought I would ask here too.

Yes, but why did you not attempt to do any basic troubleshooting with the user like I did? I asked again. What is your role here? Technical support? Customer support? Public relations? Do you have any official public-facing documentation on this question. I feel this is an issue that needs to be fully transparent for moderation to work properly.Also, as a simple step to prove that you're not AI, could you explain how the image of grass makes you feel? Nothing private. Just a simple answer. First thing that comes to your mind.

What model modem is relevant If your purpose here is to troubleshoot. That's why I asked what model the op has in my reply. You need to know what modem they have so you can help them look at the signal levels and logs. This shouldn't be anything that is obscured. You are just showing someone how to do something shown in the manufacturers manual. Is your mindset to push the conversation to private so you can better use your tools to diagnose the problem? Or is it because you have been trained to push the discussion of technical problems with Cox service to non-public fronts to lesson negative impact on Cox brand? I'm not trying to be rude. If you are a real person and you really in your heart are here to fix problems and help users then that is great. I am just trying to learn how to better communicate both with you as a person and as a moderator of a ISP forum. I did not look over your previous posts but you must admit that at least some of the moderators speak very robotically. If this is just because of tools used for automation or things like spell check then that is fine but it needs to be communicated. I understand that. Maybe you don't want to appear that you're using automation, but then you shouldn't make it so obvious. Would this be better discussed in the post I made on the topic? I don't want to derail this post anymore than I have. Thank you for your honest human response though.

Hello jaspersmth7. It sounds like you may have had a promotional rate that expired. I understand that can be frustrating. Random disconnections from the internet can be a sign that we need to get a technician out to you. The purpose of Cox Forums is to allow customers to discuss technical topics related to Cox residential [Internet] [Cox TV] [Etc] services with other customers. For questions, comments, and concerns regarding outages, billing, or other account-specific issues, we request that you reach out to us on Twitter at CoxHelp, visit us on Facebook at https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. We'd like to maintain our relationship with you.

I think my eggs are about $15 more than 3 years ago so that tracks. Also Cox was bought out so maybe they are floundering for the last bits of profit before they die. Did you want to troubleshoot or was this just a rant about how Cox is bad. I am all for that like I agree but posting on a place where people basically only come to complain is a little redundant. If you're going to throw mud, at least swing for the fences. If you want to troubleshoot, give us some data on the problem and your network. Like what modem and router are you using.

Price gouge | Cox Community