Hello jaspersmth7. It sounds like you may have had a promotional rate that expired. I understand that can be frustrating. Random disconnections from the internet can be a sign that we need to get a technician out to you. The purpose of Cox Forums is to allow customers to discuss technical topics related to Cox residential [Internet] [Cox TV] [Etc] services with other customers. For questions, comments, and concerns regarding outages, billing, or other account-specific issues, we request that you reach out to us on Twitter at CoxHelp, visit us on Facebook at https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. We'd like to maintain our relationship with you.