Price gouge
Same internet I've had for 2 years is now 30$ more a month. Doesn't even work hard the time disconnects you randomly. Terrible customer service. Do better Cox. Will definitely get internet elsewhere
Forum Discussion
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Hello jaspersmth7. It sounds like you may have had a promotional rate that expired. I understand that can be frustrating. Random disconnections from the internet can be a sign that we need to get a technician out to you. The purpose of Cox Forums is to allow customers to discuss technical topics related to Cox residential [Internet] [Cox TV] [Etc] services with other customers. For questions, comments, and concerns regarding outages, billing, or other account-specific issues, we request that you reach out to us on Twitter at CoxHelp, visit us on Facebook at https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. We'd like to maintain our relationship with you.
Heather, are you personally or even just your group assigned to troubleshoot with customers here? I notice you didn't ask any of the simple things like if the connection is screwed tight and there aren't any bad or unneeded spitters. Could you have used the customer 's forum data to look up modem diagnostics for context of the problem? What about asking what kind of modem they have and offering to show them how to look at diagnostics locally? What is your purpose here? If your purpose is to troubleshoot, why don't you troubleshoot more . If your purpose is to direct people to the email, why not just have a script that automatically tells users that every time they post or even before they post. I just don't understand the half measures . Can you explain ? If you'd rather talk about it in the post I made that is fine, but I thought I would ask here too.
Good morning WiderMouthOpen. In this case, I was unable to locate an active account with the forums credentials. In order to protect the privacy of our customer with their personal information I would need to provide account-specific support, I asked them to contact us privately. I did; however, leave the post open so you would be free to continue your discussion publicly. Have a great day.
"Reach out to us on twitter" is your response? How is that professional in any way. Widermouthopen thank you, you helped show just how incompetent the support team is
Twitter seems to be the best way to get support from a lot of companies these days for some reason. I think it has something to do with how Twitter allows integration with customer support, but it probably has something to do with money too. I despise Twitter and I would never call it x. I'm not entirely sure incompetence is the issue. It feels like at least some of the moderators are having their hands tied by either doctrine or procedure. I'm just trying to break through the fourth wall. You know talk to the actual human behind the screen. That can be very difficult these days though. Thank you for your support.
I think my eggs are about $15 more than 3 years ago so that tracks. Also Cox was bought out so maybe they are floundering for the last bits of profit before they die. Did you want to troubleshoot or was this just a rant about how Cox is bad. I am all for that like I agree but posting on a place where people basically only come to complain is a little redundant. If you're going to throw mud, at least swing for the fences. If you want to troubleshoot, give us some data on the problem and your network. Like what modem and router are you using.
