Forum Discussion

VandVMP8988's avatar
VandVMP8988
New Contributor
2 months ago

I Pay TOO MUCH For This

Every day, Cox? Every single day, I'm dealing with outages, slow internet, spotty service, ect. I pay way too much money for faster speeds - I work and game from home, and now can't consistently or reliably do either because every day I log on, there are undisclosed issues that take literal hours to fix. HOURS. So that money I'm paying is going toward... what, exactly? Because it sure as **bleep** isn't higher speeds. Or even reliable service! You've got a monopoly on this area, so I HAVE to use Cox. I have no choice. But you bet your happy ass that the very SECOND another internet company comes in, I'm switching. I shouldn't have to reset my modem every day, I shouldn't have to RE-sign up for notifications about outages (seriously, I have to log onto the website to even know there's an outage, and then re-enter my phone number for updates EVERY **bleep** TIME), and I shouldn't have to settle for **bleep** service. Get your act together. Pull your heads out of your !!!!!, and GIVE ME WHAT I'M PAYING FOR!!

Bandwidth Allowance
  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II
    2 months ago

    Are you in a declared outage now? If not, did you want to troubleshoot? If so, can you tell us something about your network and problem? What model modem/router? Do you lose lights on either? When did the problem start? What changed around then? How does the coax get from the street to  the room the modem is in?

    If you are just here to complain, keep in mind besides moderators(who have no pull) only customers read these forums. No need to curse. 

    • VandVMP8988's avatar
      VandVMP8988
      New Contributor
      2 months ago
      1. At the time I wrote this, I was in a declared outage, yes. One that lasted 2 hours. I have been in a declared outage around once a day for the last week (the one on Saturday lasted 12 hours), hence my (incredibly warranted, imo) frustration. 
      2. I check the modem lights and the cox website before I unplug anything, and run the required troubleshooting if necessary. 
      3. I've replaced the modem twice. 
      4. This problem- an outage every day that lasts from minutes to hours - has been persisting for a week. Slow internet speeds (which I HAVE run troubleshooting on) has been a problem for much longer. 

      I don't just... complain. I don't like to log onto the internet and moan about bad service or demand impossible things. I AM a Cox customer, and have been for more than 4 years. I realize I shouldn't have cursed, that's on me. And I'll be honest and say I only posted here because customer service was less than helpful when I called and used the chat, telling me I simply had to wait until the outage - the fifth one in one week - was resolved.

      So yes. I was frustrated. Nothing anyone on here can do about that, I know. I just wanted to find a way for someone to listen to what I had to say, and since I'm not in the habit of cursing at random customer service reps, I vented here. Hard.

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor II
        2 months ago

        So you won't rant at a Cox rep over the phone, who gets paid to take it, but you will at complete strangers on a public forum? Weird. If you want to direct it at Cox use one of the contact methods in the sticky. 

        As for your issue, what state are you in? I been hearing a lot of issues happening in AZ and CA. 

        You didn't really give much info on your network or the problem. Again, what model modem/router do you have? If Panoramic, is it one of the white ones? What happens to the light when the service goes down? Have you checked the signal levels? Trying to see if it's a signal issue or some kind of networking issue like a problem with DHCP or DNS. I heard some people got results by switching to Google DNS, at least with the big outage that happened last week.

  • vickireed's avatar
    vickireed
    New Contributor
    2 months ago

    I agree. I am doing the same charges are ridiculous terrible data usage for streaming. Change password as asked to and now can’t connect from my other devices. I’m done 

    • ChrisJ2's avatar
      ChrisJ2
      Moderator
      2 months ago

      Oh no, Vicki. We'd hate to see you leave us and I would like to help. Please know the purpose of the Cox community forums is to allow customers to discuss technical topics related to residential Cox services with other customers and we encourage our users to assist each other where possible via this avenue. Billing and issues related to a specific account require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. We look forward to receiving your email so that we may assist you.