I Pay TOO MUCH For This
Every day, Cox? Every single day, I'm dealing with outages, slow internet, spotty service, ect. I pay way too much money for faster speeds - I work and game from home, and now can't consistently or r...
Forum Discussion
Are you in a declared outage now? If not, did you want to troubleshoot? If so, can you tell us something about your network and problem? What model modem/router? Do you lose lights on either? When did the problem start? What changed around then? How does the coax get from the street to the room the modem is in?
If you are just here to complain, keep in mind besides moderators(who have no pull) only customers read these forums. No need to curse.
- At the time I wrote this, I was in a declared outage, yes. One that lasted 2 hours. I have been in a declared outage around once a day for the last week (the one on Saturday lasted 12 hours), hence my (incredibly warranted, imo) frustration.
- I check the modem lights and the cox website before I unplug anything, and run the required troubleshooting if necessary.
- I've replaced the modem twice.
- This problem- an outage every day that lasts from minutes to hours - has been persisting for a week. Slow internet speeds (which I HAVE run troubleshooting on) has been a problem for much longer.
I don't just... complain. I don't like to log onto the internet and moan about bad service or demand impossible things. I AM a Cox customer, and have been for more than 4 years. I realize I shouldn't have cursed, that's on me. And I'll be honest and say I only posted here because customer service was less than helpful when I called and used the chat, telling me I simply had to wait until the outage - the fifth one in one week - was resolved.
So yes. I was frustrated. Nothing anyone on here can do about that, I know. I just wanted to find a way for someone to listen to what I had to say, and since I'm not in the habit of cursing at random customer service reps, I vented here. Hard.
So you won't rant at a Cox rep over the phone, who gets paid to take it, but you will at complete strangers on a public forum? Weird. If you want to direct it at Cox use one of the contact methods in the sticky.
As for your issue, what state are you in? I been hearing a lot of issues happening in AZ and CA.
You didn't really give much info on your network or the problem. Again, what model modem/router do you have? If Panoramic, is it one of the white ones? What happens to the light when the service goes down? Have you checked the signal levels? Trying to see if it's a signal issue or some kind of networking issue like a problem with DHCP or DNS. I heard some people got results by switching to Google DNS, at least with the big outage that happened last week.
