Reporting a DoS attack to Verizon
My Netgear router has been reporting DoS attacks for over a week from an address that belongs to Verizon. They always start around 10:00PM and end at midnight. Here's an example: [DoS attack: FIN Scan] (5) attack packets in last 20 sec from ip [68.237.40.84], Monday, Jul 08,2024 00:00:46 [DoS attack: FIN Scan] (5) attack packets in last 20 sec from ip [68.237.40.84], Monday, Jul 08,2024 00:00:20 [DoS attack: FIN Scan] (5) attack packets in last 20 sec from ip [68.237.40.84], Sunday, Jul 07,2024 23:59:53 [DoS attack: FIN Scan] (5) attack packets in last 20 sec from ip [68.237.40.84], Sunday, Jul 07,2024 23:59:26 [DoS attack: FIN Scan] (5) attack packets in last 20 sec from ip [68.237.40.84], Sunday, Jul 07,2024 23:59:00 [DoS attack: FIN Scan] (5) attack packets in last 20 sec from ip [68.237.40.84], Sunday, Jul 07,2024 23:58:33 [DoS attack: FIN Scan] (5) attack packets in last 20 sec from ip [68.237.40.84], Sunday, Jul 07,2024 23:58:06 Does anyone know how to effectively report this to Verizon? I sent email to abuse@verizon@net and got back an automated response that essentially said they can't respond to every e-mail they get. The Netgear community says that Netgear routers are "notorious" for reporting false DoS attacks but these packets are coming from some where. Thanks. RobOldMainframeGuy3 months agoNew Contributor III27Views0likes0CommentsCox .ucks
Why, really why can Cox not get their .hit together and get these outages under control. Holiday weekend and no WiFi which means no tv ( because I “upgraded” to their new wireless mini boxes, no internet. I will seriously look to another means if this continues and will be reaching out for credits to my account.mgrucky3 months agoNew Contributor106Views0likes4Comments1000 mbps to 7mbps
My internet is so spotty. Every thing keeps buffering. No help from cox. They said in order for someone to help i have to subscribe to their care package. Its been like this for two days. I’ve restarted my equipment multiple times, itll pick back up for two minutes then drop again. Any suggestions?gotero903 months agoNew Contributor52Views0likes2CommentsBilling Issue- How do I get attention?
So, I've had Cox before, really had no issues. Re-connected last year, took 4 months for coax to be ran into home. Smooth sailing for 7 months, up til last month. Downed to 250 plan, disabled vet, fixed income, etc. Issues with Amaz- equipment, rolled into Gateway...$15/mo, ok. Last billing cycle- shows an overage of...700GB. Went to Cox store in Henderson, worthless help! Tells me that all he could do is suggest/up-sell unlimited plan or sell me the 500GB add-on. WTH? He explains that's all he can do, suggests I contact tech support...really? Last 4 month usage with 1024GB cap- overage once- one time $10 for 50GB..one 2 months prior. I dispute adamantly this recent charge; makes no sense...with almost daily outages, not really happy anyway. Did I mention 25+ year IT manager/director veteran? Who do I contact to request review?Steverinaz3 months agoNew Contributor75Views0likes8CommentsDiscounts
Hi there I would like to get some type of discount you offering today other wise I will have to disconnect service please help me.Solved1-williamc3 months agoNew Contributor174Views0likes3CommentsConstant packet loss after maintenance in my area
Getting intermittent packet loss for no discernable reason, getting single digit upload speeds (zero). My games are unplayable as I either just rubber-band around or constantly disconnect from games and working from home has been a nightmare for the past two weeks as people cannot understand the robotic voice I'm speaking in and I can hardly even connect on my company VPN. I bought a brand new modem as your representatives managed to gaslight me into thinking that was a possibility, NOPE. Even when hard wired with brand new cables that Ialso got gaslit into buying, my internet is still an experience I can only describe as dismal. I've had a tech come out who couldn't find out the issue, we have been having maintenance come out on an almost biweekly schedule with the other people in my area reporting issues, I have thrown a few hundred dollars into this problem on my end, and more through my company with my loss of productivity. And even on my time off I can't enjoy my time because it is wasted with Cox reps trying to sell the stupid box for the millionth time and wasting hours of my life doing modem resets that I have already done, and asking about my router after I've told them I've been hard-wired to the modem during this whole fiasco. Weeks of this, what exactly is my internet bill going towards? What am I spending thousands of dollars a year on when you guys can just destroy my connection to the internet on a whim and ruin an entire month for me and gaslight me about my modem which now I have multiple of from falling for it?kevjam3 months agoNew Contributor II145Views2likes8CommentsUnacceptable Packet Loss
This is a recommendation and PSA to all Cox customers. I started my service with Cox on 6/29/24 after moving to my current area. (Zip is 85351). Packet loss is always around 20% with jitter spikes every few seconds at all times of the day that average around 20m/s of jitter but commonly jumping to over 50m/s. for the uneducated, this is horrible and is indicative of outdated and poorly managed infrastructure. Cox claims to have no clue about the issue and I am having my third technician come out this week. I know this wont fix it, I'm just waiting fiord the FCC filing to be completed. The FCC has informed me 2 days ago that Cox is required to reach out to me on the executive level and have 30 days to resolve the issue. No response from Cox. Please reach to the FCC if you have issues. It is the only way for us to not be lied to and receive honest and quality service.RJTX3 months agoNew Contributor II87Views1like1CommentUpdated on the update on the packet loss and speed problems
Had 4 techs come in and finally found a problem within the line that connect to their system in my apartment complex. All other tech before this couldn’t find the problem and kept blaming on the line in the walls of my apartment. But now I need to wait an extra 4 more days to have a different tech come and fix that issue. Been battling this for months now. Hopefully this would be that last visit for a final fix.santiagosoto923 months agoNew Contributor II31Views0likes1CommentUpdated
It’s been one whole week since my last post and one new tech. Another one is coming tomorrow. If the first three couldn’t fix it I don’t think the fourth will. Still having packet loss issues. I’m currently a Very disappointed customer.santiagosoto924 months agoNew Contributor II66Views1like2CommentsCan't connect my HP wifi printer to my network after a modem/gateway change.
Hi, all, recently updated my Cox gateway from the gray one to the white modem, and now I can't seem get my HP printer on the network, I'm curious if anyone here has the similar experience and how to fix it. I think its because it uses 2.4 range and not 5GHz , Is there away to change the setting on the device? I do have the Cox wifi app.jsapyta4 months agoNew Contributor52Views0likes2CommentsPaying Cox Tech to come out to fix a problem with Cox modem?
Can someone please explain why I am paying extra every month to be able to have a tech from Cox come out to fix their own stuff when it decides to not work? Shouldn’t they do that for free? I’m told that anytime they have to come out, it is $75, unless I get this add on for an extra $10 a month. That $10 adds up throughout the year. Why do I have to pay for Cox to come out and fix or replace their own faulty equipment?Thibby824 months agoNew Contributor II86Views0likes6CommentsCan't get Apple Mail working with the new Yahoo account.
Unsure what you've done here but for years I have had no issue with accessing my Cox Email. Then the decision is made to remove this service from your offerings which is fine. But in doing so you have left a huge hole in your support model. So here's what has happened... I received the notification to transfer my account. I did this successfully except I cannot use Apple Mail to access the account any longer. I have tried all sorts of settings, added, removed, edited the setting on Mac OS to get the my Apple Mail to download my email to no avail. I can use Yahoo webmail but I want it to work the way it did before. I can get a regular Yahoo account to work with Apple Mail but not whatever you've devised here will not. I expected better from Cox.dcallahan4 months agoVisitor II50Views0likes1CommentBill
If im not able to make an internet bill payment will i be able to pay the due and resume wifi services?huntpoirrier194 months agoNew Contributor21Views0likes1CommentConsistent Network Outages in my area over the last few weeks/months
I am seriously at a lost for words here. My service has been dropping substantially over the past few weeks. Multiple times a day on some occasions and before anyone comes saying it's on my end. I get the handy little "an outage has been detected in your area, we are working hard to resolve it" text message. I go hours without resolution (2 to 4 hours roughly) each time. What is going on with your infrastructure? I get updates and maintenance are needed from time to time but someone clearly has this misconfigured...one I hear back from a competitor, I am moving services. Been a Cox customer for 15 years but no one wants to answer my questions or phone calls. It's sad, truly. Sincerely, A very frustrated customerCotyM4 months agoVisitor II209Views2likes8Comments500 mb plan !outcome 30 mb speed….terrible 😣
Last week i got my router changed and even the cable from the pole to my router now the wifi speed is 560 mb that was showed on there okla platform but if I measured it on google speed test it shows 60 to 80 mb and sum times 30 mb how is that even possible .. theres sumthin big goin on inside these official sites .. and when i try to get tech support there service is pathetic took 1:30 hours of mine and in the end the conversation got disconnected while i was there in there app .. would definitely go for another serviceSolvedVikrant4 months agoNew Contributor101Views0likes3CommentsInternet Discount Dropped
I was notified today that my internet bill went up from 96.00 to 115.00 per month due to my internet discount ending but then I was notified I should see what great offers they have to fit my budget. When I called the billing department to find out why the price went up, she tried to sell me something else and when I didn't bite she said OK goodbye.So they raise my rate as an incentive to buy something else. I wonder who the jack off was in their marketing department came up with that. Cox truly sucks and I can't wait until T-Mobile gets to my neighborhood so I can switch. My son has it in his neighborhood and it supports all his family's devices, tablets, televisions, phones and internet. Cox is so FU.BenL4 months agoNew Contributor68Views0likes1CommentWorst post customer service. DONT use cox internet or trust what they say.
I canceled my service with cox about a month ago because I was moving out of state. I called to cancel and my rep told me to leave the equipment inside the apartment and that I didn't need to bring it in. Now cox sends me a bill for $240. I go on their website and speak with 3 supervisors and they all say the same thing. They understand a rep told me not to return the equipment but they're still going to charge me the $240 unless I return the equipment. How does this make sense? Time to hit up the BBB and report cox.banned74 months agoNew Contributor53Views0likes1CommentCan the software update time be changed?
Our box reboots EVERY night around 1am. This is the time that we are recording late night shows, so every recording is interrupted or ruined entirely. Is there any way to change the time that the automatic reboots happen? Do reboots need to happen every night?Tags: reboot, annoying, frustrating, ready to cut the cable.mombo4 months agoNew Contributor II39Views0likes2CommentsCox 500 Mbps now only 189 Mbps
Have 500 Mbps internet service, normally getting 550 Mbps, now only getting 189 Mbps' Cox reset modem and checked service. Said all is good even had ZERO packets lost. That's a 1st for my service ever. They said no issues reported in my area. I reset 1 year old Arris SB8200 modem and 1 year old NETGEAR Nighthawk Smart Wi-Fi Wireless Router, R6700 - AC1750. Do not believe these are the problem. Last home service call the tech tested the feed at the box said the box was bad, then proceeded to replace a corroded connector on the interior Cox supplied feed cable. Did not retest, but then said he had to do maintenance on the outside distribution box that previously caused a huge black out and the the techs at that time said it was garbage. I got charge $125 for Cox to fix it's system. Calling for another screwing is last resort ill switvh providers after 30 yearsjshimandle4 months agoNew Contributor II95Views0likes5CommentsCOX Fiber and Netgear Nighthawk Router
I recently moved to COX Fiber and currently have a COX provided ONT, and the Panoramic WiFi Router provided by COX. I want to use my existing Netgear Nighthawk router as a range extender - I'm struggling to figure out how to accomplish this - I've gone through the COX WiFi app and can't find any settings I think would make a difference. Does anyone have suggestions or help you might provide?ccraig4 months agoNew Contributor163Views0likes2CommentsBogus discount email?
My ACP benefit ended just like everyone else, so I joined the community assist deal for $30/month. Internet much slower of course. I received an email apparently from Cox today 6/28/24 and previously 6/12/24 same offer purporting to offer a $10 discount per month for one year, as way to help those of us who lost ACP benefits. I contacted Cox and they claim there is no such thing available. When I look at the email sent it sure looks real, and it does not ask me for any information, or passwords, etc. Has anyone else seen this offer in your email? Or actually got what it promises? I'm very confused...mehere4u4 months agoNew Contributor27Views0likes1CommentSpeeds drop from 100 mbps to 1 mbps San Diego
I have had Cox for 10 + years. This year my internet stability has been poor. I was paying for an old package of 25 mbps so I upgraded to 100 mbps. Speeds increased but still randomly drop to 1-2 mbps throughout the day. The had me replace my router. No fix. Now they want me to replace my modem. They said they can't update my modem firmware because it's a "third party" modem. I am asking for a service tech to come out. Customer service is terrible with this company. I'll update if this gets resolved otherwise I will gladly pay for Verizon 5 G or even Starlink at this point.raframos4 months agoNew Contributor50Views0likes1CommentInternet outage again in South Chandler AZ
What is going on with Cox? Again there is an outage in my area (zip code 85249). Recently there was a 3 day outage and again there is an outage. I was really surprised there was no credit or anything for the 3 day outage and again there is no outage with no recourse. Is anyone switching ? Thanksrssarkar4 months agoNew Contributor156Views1like2CommentsConnection drops US profile assignment change
I keep losing my connection several times a day. Lately, it has been once an hour. My modem log has the US Profile assignment change. What is my best course of action? I have had this happen with two different routers. I have been a customer of Cox for many many years. I am dreading the ordeal of trying to get their attention/action. They follow their scripts and blame my equipment EVERY TIME. It's pretty bad when you think tolerating the drops is less painful than working with customer server. However, it is impacting my ability to do my job now as I am constantly getting disconnected from the VPN.suzier4 months agoNew Contributor121Views0likes4CommentsAnyone able to get the extra data add on removed?
Support is ghosting me. Its ridiculous how bad the service is with this company.mileyvirus4 months agoNew Contributor31Views0likes2CommentsCox Hotspot
I have been able to successfully connect to a mobile hotspot for awhile now, but, over the past few days, I have not been able to connect to it. The network, "Cox WiFi," still appears on the list of available networks. It also has three bars, indicating that there is a strong signal. Whenever I click on it to connect, it does not connect. The "waiting wheel" continues to spin. I have tried "forgetting the network," connecting multiple devices to the network, and restarting all devices before trying to connect to the network again, but I have not been successful. I would greatly appreciate any troubleshooting tips, or for the hotspot to be fixed. Thank you!JeffEarls4 months agoNew Contributor44Views1like1CommentInternet Outage AGAIN
I’m a huge gamer, internet is extremely important to me. My internet, since I’ve gotten COX goes out at least twice a day for about 5 or 10 minutes. I also pay for the 1 Gig plan which includes (up to) a gig download speed. Unfortunately I do not get anywhere close to that. I get around 30-60mgps download speed which is unacceptable for the $80 a month for service that I pay for. The amount of times including now while I type this I do not have internet. I hope that I will be compensated for these outages and horrible download speeds. The app is worthless because it says no known issues when clearly there is an issue.Jorbarii4 months agoNew Contributor II62Views2likes3CommentsNetwork outage again!
I have connectivity issues again. Apps says 'No known issues'. Manual reset didn't help, I didn't change any configurations and looks like there is maintenance work in the area. Seems like this is happening at least once a month.I'm in 85202 zip codegeorgeprz4 months agoNew Contributor II56Views0likes2CommentsSeveral one minute outages each day
Hi, I'm at my wit's end. I'm currently connected with a Cox modem, right next to the dmarc to eliminate "inside wiring" as an issue. I tried connecting a laptop in wired to my modem, replace the outlet, bypassed the outlet, rebooted the modem several times and still have an issue. When I contacted support and described this to the rep, he said he doesn't see an outage and will note this on the account. That note did not fix the issue. I asked for a case # and he said he will not be raising a case. I asked for a reference number for our chat and he sent 3 different links to people complaining how bad Cox customer support is. (weird, right?!) Then the chat disconnected. I contacted billing and they put a note on my account. That note did not fix the issue either. The issue I'm seeing is that my neighbors and I get several one minute outages each day. Always during a meeting, a movie, or game. Nobody else in my complex has had success reporting the issue. There are no troubleshooting steps and no way to report the issue on the help section of the Cox app, other than the chat interface that has me reboot the modem again. All I want to do is report the issue and get a reference number. Is this even possible? Or am I forced to look for another ISP?atrusler852014 months agoNew Contributor II194Views1like14CommentsInternet out everyday for weeks
Cox internet has been going off then back on several times per hour for the last two weeks, and some days even out for hours at a time or all day. What is going on!!! Tired of paying 190.00 a month for crap!!!ihatecox20194 months agoNew Contributor46Views0likes2CommentsWIFI AND HOTSPOT ISSUES
6/28/24 I recieved a text from cox at 2:40pm "Cox: We're experiencing an outage in your area, and working quickly to resolve. You should be reconnected by 05:10PM. We'll send regular text updates. Thanks for your patience, and we're sorry for the inconvenience." And another at 5:11pm "We're still working to get your service back online, unfortunately it's taking longer than expected. You should now be reconnected by 09:10PM, but we'll continue to text updates as they're available." And 30 minutes later"Cox: The outage in your area is resolved, but it appears one of your devices is having trouble connecting." BEFORE this "outage" I had 0 issues with my service and 0 issues with the CoxWifi hitspots. EVERYTHING was working perfectly After this "Outage" I still havent been able to connect to my internet or a hot spot for that matter. I was on the chat support with COX from 7pm - 3am and today 7pm -11pm trying to figure you the issues. They said they were unable to connect to my modem all of the sudden. and they can only fix it if I agree to have a tech come out which would cost $75. I said it was working just fine what could have changed and that I don't want another tech to come out because the last tech who came out didnt do anything literally but I got changed $100 they said my modem could me to old and I might need a new one. I said it less then 2 months old you guys sent me. I still declined the tech , and asked why is it that I still cant connect to the hotspots. They said I troubleshooted your modem we cannot connect to it I'll schedule you a tech, I again said no thank you. They ended the chat. My Neighbors have the same issue and same with my friend who live across the street. Cox chat us a joke. I've only had service for 2 months this is ridiculous. No answers to why i get "" cant obtain ip address" when trying to connect to a hot spot. I'm so frustrated I woke from home and attend online school I kind of need WIFI to do that. What can I do?andrewjone864 months agoNew Contributor131Views0likes2CommentsOutage since yesterday
Internet has been down since 5:30pm yesterday. I had been getting updates with new times for resolution but that stopped this morning at 5:30am. The last update had no resolution time. Tried to call but not able to talk to a human representative. I work from home and would like to know what to tell my employer.toaster6234 months agoNew Contributor17Views0likes1CommentPACKET LOSS
After two cox tech and 4 different modem im still suffering with 5% to 14% packet loss making gaming impossible and watching movies with bad quality. i've also ran ping plotter test and it seems like the main issue is coming from hop 6 ( langbprj01-ae1.rd.la.cox.net ) with 75% packet loss and the last hop at 6% packet loss. And after reading many other similar situations on here it makes me thing we won't be getting a fix anytime soon. it feels like i'm stuck with this problem and only hope is to move out of this area. and never move into a place that cox has its hand on. Unfortunately it feels like i got played and have one more year in my apartment lease. don't move into the eastlake area in san diego if you make money in online gaming!!!!santiagosoto924 months agoNew Contributor II47Views1like2CommentsI'm not getting all of my email since Yahoo switch....does anyone think it will get better?
I have been randomly not receiving email since the switch to Yahoo(I access email direct through a browser). Some email comes through....some(even email I bcc myself on from a gmail account) don't. There is no issue with blocked addresses, or any other setting....verified by Yahoo tech support. Consulted with Yahoo support and they say it's not their issue. Do any of you tech savy people think this situation will get better? I started switching some of my email accounts to gmail....the most important business ones. But what a pain this is.CherylD4 months agoNew Contributor II1KViews0likes17CommentsConstant outages
Cox came out and dug up our street to move their cabling off the telephone poles to underground. We have had nothing but problems since. Our internet goes out every afternoon between 1 and 3. It’s intermittent for a while and then cones back after an hour or so of not working. This is horrible service and Cox should do better. I am about ready to drop them and go with T-Mobile.glscpo4 months agoNew Contributor96Views1like4CommentsPaying for 1gig, getting less than 100 mbps
We moved into this house a couple years ago and started our internet service with 250 mbps package for $99/month. We consistently had issues with service speed and data overages. A few months ago we upgraded to the 1 GB package and are now paying $166/month. We continue to have service speed issues and consistently test speeds from 25mbps to 90mbps. We have upgraded the modem. We have made multiple calls for technical support where we spend 30-45 min on the phone without any resolution. We have asked for a service technician but none has been scheduled. We have installed Ethernet ports to have more wired connections. I’m currently searching for other service providers to help me resolve this issue. I’m frustrated that it has been this hard to get help to fix my service.azboone4 months agoNew Contributor47Views0likes1CommentChat assist is horrible!
I had to use chat assist during non business hours to try and fix a billing issue. The first live chat agent got all my information and never came back. That was over 30 minutes of letting them chat ridiculous things like virtual high fives and just jibber jabber. The second live representative again got all my information and took well over 30 mins. Writing 2 and 3 paragraph responses of irrelevant information. Sid she was taking care of the issue, had me go in the system and put my debit card on file to make the promise to pay. Set up the promise to pay, then told me at the end even though the promise to pay places that my services would remain suspended. And basically called me a liar when I told her I added my debit card. I even suggested she allow me to upload a screenshot of it being added to my account since she kept saying she couldn't see it. Then gave me a huge response telling me to call back and disconnected. This is horrible customer service! When you start outsourcing your customer service to overseas, you lose quality and genuine care. They dont care about your service or your customers! Cox cable should!pcolawoman325074 months agoNew Contributor37Views0likes3CommentsFinally, A Successful Transition to Yahoo
Though the process was fraught and annoying, among other things, I've finally succeeded in completing the transition to Yahoo email and have decided to join this community for the express purpose of sounding words of encouragement and hopefully helpful assistance. If, like me, you're not basically an IT type, my words of wisdom are, succeeding with the transition will for most customers demand getting on the phone with the Yahoo transition folks to be walked through the key steps in person. For me, it proved decisive. I want to begin by stressing that this post covers both Apple and Windows devices. I transitioned both to Apple Mail on my 14" 2021 Series 1 (Pro, not Max) MacBook Pro, of which I'm a giant fan. And to Outlook on a 2021 Dell XPS 17 9700. Both installations are now truly optimal and even optimal as to my significant archive. It took a great deal of work and determination but success was achieved. Not until I secured a sort of whitepaper on the transition process from the Yahoo website under the Cox title did everything end up going swimmingly. I actually didn't know that I had successfully configured my Apple email client for the transition until I gave the programming 24 hours to catch up but it eventually did and did optimally. Boy was this a superb surprise. So. Be patient, in addition to determined. Do your thing, go to bed, and check everything in the morning, see if it ended up working, all the effort. Plus, though, and this was really critical, I spent quite a bit of time working with a Yahoo transition support person; only they know all the secrets to getting this done optimally, I learned. For instance, you're wasting your time until you get the crucial password for the process. In short, get help on the phone from Yahoo transition to vet and optimize your methodology. Once I did this, I could turn my attention to my XPS and Outlook. Having, at this point, the password, it proved easy and fast. It was as if Outlook took over the process for you quickly and got er done. It was a very pleasant surprise to see Outlook in a sense say, we got this. But to repeat, if you don't have the crucial password for the transition process, you may be wasting your time. In summary, first, print, read, get, the instructions from Yahoo's website. Under the Cox banner. Second, get a support tech on the phone, explain the situation, ask for all the help you can get, not forgetting the critical matter of the password for the transition process. Good luck! If I can do this, anyone can. Be patient but dogged. Don't be bashful about getting written and oral assistance from Yahoo. Also, Cox has the toll free number for Yahoo transition, ask for it. It's free. Support from Yahoo typically costs money.0712Dude4 months agoNew Contributor77Views0likes0CommentsStorm outage
On 6/26/24 a storm hit Fort Smith, AR at about 9am. Cox notified me of the outage. Outage was not repaired until 7:35pm same day. Since then my internet has been crap. Not consistent high speeds and more on the low 1.9 Mbps side. Before the storm I was getting an average of 340 Mbps on the download. Took time to call support. Fixed for a minute, then tanked. I have a modem and a router. Must have power cycled them About 15 times yesterday. Today, still crap. Cox needs to look into this issue on their side. Anyone else in the area having same issue?SolvedMrWFH0014 months agoNew Contributor121Views0likes2CommentsAccusations
Hello, I returned my equipment to a UPS store back on June 3rd, 2024. My son was a whiteness to me, I had a lady who helped me at this site. However, I was told my equipment was NEVER returned. I don’t have the receipt anymore since it had been some time. I tried talking to someone in the chat and they kept asking about receipts, I would tell them the same. I don’t have it anymore. I haven’t had it in a while. No one is helping me. The person I chatted too sent me a scam link. I don’t think military families should be treated like this in anyway, let alone anyone! I’m very very upset.Cari_dene4 months agoNew Contributor81Views0likes2CommentsWorst customer service I’ve ever dealt with!
I keep calling in for the past 10 days and get transferred to “loyalty” or retention department they make me wait anywhere from 30 minutes to an hour and 20 minutes to be exact to get me in touch with a supervisor because they are not able to assist me. After the long wait I am then thanked for my patience they transfer me over, I can hear someone pick up and they immediately hang up this has happened over a dozen times in the past 10 days. Cox has wasted over 10 hours of my time playing games. I went in to a cox store they gave me the number of “Loyalty” department that is supposedly local it’s not it’s the same exact number I had been calling for over a week with no help in the Philippines. I called in front of the store rep to show him and they hung up on me after another 30 minutes he said there was nothing he can do for me and to keep trying the number he gave me. I have scheduled my cancellation of services because I can’t get anywhere with cox at all they don’t care about customers or their loyalty. Even the chat live agent was no help. I was only ever able to speak with a manager 1 time and they had offered me a deal on a lower speed plan that I was willing to take and accept but guess what they hung up as well and now nobody is willing to honor it. I’ve been a customer with cox for a long time.Jrd23234 months agoNew Contributor214Views1like8CommentsExceeded My Data E-mail
Received a Cox E-mail on June 27 saying: Looks like you've used 110% of your data this billing cycle. Don't worry, we've automatically added data at a cost of $10 per 50 gigabytes to get you through the end of your cycle. Make sure to click on one of the button belows to view and carefully manage your data through the end of your cycle on June 25, 2024. Why would they advise me to manage my data 2 days after the end of my cycle? (Beside Cox billing system is messed up again/still).wrmiles4 months agoNew Contributor38Views0likes2CommentsWorst customer service ever
I'm on to you Cox. You can sign up for service without speaking to anyone, but to cancel you need to speak to an actual person. Well I've been waiting almost 30 minutes to be connected to someone to cancel my service and am still waiting. You cannot tell me that your people are that busy to start the cancellation process. This just confirms why I will never use your company again.bickeldavid254 months agoNew Contributor51Views0likes2CommentsEdmond, OK - 58 Hour Outage and Counting
Has anybody received any information regarding the outage in Edmond, OK? I’ve been without wifi since Tuesday 25th 10pm with NO updates from Cox since Wednesday 26th 10am. I’ve called customer support and all they can tell me is there’s no ETA.Ct214 months agoNew Contributor52Views0likes0Comments