Is anyone else having problems getting into AT&T Yahoo email?
I am having a problem almost daily signing into AT&T Yahoo Mail when I get home to my COX internet. This problem has never happened at work where the internet is AT&T. This has been going on for more than six weeks and I am told, once my login ID is entered that I have to wait an hour.
A new name! Woohoo!! Same lousy service. Are you excited too?
I received my new bill today informing me of this important news: "Preferred Internet is now called Go Even Faster Internet. It's a new name with the same fast speeds." HAHAHAHA Last week Speedtest clocked my d/l speed at 56mbps. It's supposed to be 250mbps. Yup...go even faster. HAHAHAHA HOW ABOUT MAKING THE SERVICE BETTER AND STOP WORRYING ABOUT THE MARKETING NAMES!!! I can't wait to switch to that new fiberoptic internet providor coming to Newton KS.
Data issues
We switched from our long term internet provider that had unlimited data and doesn't throttle data! The Cox sales guy said data usage would not be a problem. I told him I had 3 kids with tablets running all the time. 2 adults with devices going. Plus the only TV we watch is streaming services. I was told the basic plan would be plenty. I was switching from a cheaper line of sight Service to the new underground line that Cox just installed. Everything is slower and now I'm getting data overage warnings. The only plus is streaming television has clearer picture on HD stuff. I'm very disappointed in the service so far. I'm hoping when school starts back things will level out. If not, I'm seriously considering going back to my old provider. I've started turning off WIFI on cellular devices as I also have unlimited data on my cell phones through AT&T. I'm hoping makes a difference as well. Any other suggestions are welcome.
Issue: Upgraded from 500 Mpbs to 1000 Mbps
My average download speed went from 250 Mpbs down to 11 Mbps when I upgraded. I've tested the connection and speed multiple times through app and it says I'm getting anywhere from 1-3% of my speed, let's restart the [Panoramic] gateway. I've done this at least 10 times over the last 2 days and the speed has only once been above 20 Mpbs, and that lasted for about 1 minute before dropping again. I'm currently trying chat with Oliver but after I answer his first question the chat goes silent and Oliver never proceeds. This is quite frustrating.Upgrade to 500Mbps
On 6/29, I received email from Cox informing me that my Internet service speed has been increased from 250Mbps to 500Mbps. According to this email, all I need to do to see the speed increase is reset my modem. I have done that several times since, including once today. I'm still at ~250Mbps. I have a Cox-supplied Arris TM3402A, which according to information on the Cox website should be capable of 1Gbps. I contacted support via chat, and the representative tried to sell me a new modem. I declined. My service seems to be fine at 250Mbps and I cannot justify the additional expense. But I'm curious, what is going on? Thanks.AutoPay doesn't work!
I have used Cox AutoPay for YEARS. My card # is the same, but has a new expiration date and security Code. I cannot update this online; I get an error message and advice to call Cox. Three times in 3 months I have done so, with no resolution. I was advised by a Cox Customer Service Supervisor that the Cox system has "issues". REALLY? How do they expect me to pay my bill? Fix it.Can't Activate McAfee Security Suite Plus
Cox has the absolute worst technical support. I've contacted at least 8 tech people and no one can resolve this issue. I deactivated my McAfee Security Suite by mistake. The activate button appears, but when I click it, I get this error: We're sorry, we cannot activate your Cox Security Suite now. Please give it another try. Need help? Contact Customer Care or Live Chat. Now I'm getting a messages indicating that my computers are not protected and am prompted to purchase a McAfee subscription. NO, I DON'T HAVE A TRIAL VERSION OF MCAFEE INSTALLED ON ANY OF OUR LAPTOPS. The Cox McAfee Security Suite Plus has been install on these machines for many years. All trial software was uninstalled before the Cox security suite was installed. I spent over an hour on the phone with one tech, to walk through steps that I pretty much knew was not the problem. She had me to reboot the modem, use a different browser, use a different computer, etc. If it's not in the manual, they are at a lost. No thinking going on there. I just need my McAfee subscription reactivated so that I can remove old computers and install onto a new one. That's it. It should be a very simple task, but absolutely none of your tech people can get this done. It's totally pathetic.Burial cables
I see in my neighbhorhood that Cox ran new orange RG6 underground drops to a few homes but didn't bury them. Its been a few weeks and they still didn't bury them. Why does it take so long for them to bury a cable six inches deep? I would bury the cable myself it that was my drop. The lawn people will cut it for sure. Some are rental properties so I guess the landlord doesn't care are has no idea its not buried.
Storms through Tulsa two weeks ago, and you guys still can’t get the internet stabilized! You are losing business to windstream. Best get it fixed fast, or send out an explainer why all the issues!!! Communication is key here.
Storms through Tulsa two weeks ago, and you guys still can’t get the internet stabilized! You are losing business to windstream. Best get it fixed fast, or send out an explainer why all the issues!!! Communication is key here.Plans and wouldn't reverse back within 2hrs of the call
At the beginning of the month i was on the call with verizon? rep to get fios only to my despair find cox was my ONLY option. Despite not having moved in yet, we decided to just have that ready for now but i was not told that the self install kit would automatically start my day of service when i did not plug it in til 2wks later. Not that this matters since none of the coax worked and tech had to come out. I was told i would be getting 2g, that if it wasn't available then sales cannot offer. Despite cox running the monopoly in my area they were so sure we have 2g. I made a grave error of not checking the speed when they got it connected. Their 'top of the line' tower was giving me 600mbps wirelessly standing in front of it. Then 35ft away where the doorbell camera is, was getting intermitten 40mbps max in between turning on and OFF. Tech was SUPPOSED TO come with a different tower to see if that was the issue. Sorry, the THIRD tech. First for turning the service on, second didn't do anything and put in the notes 'device is working' 3rd guy was supposed to bring a different one to see if that would resolve the issue, but didn't. So he pretty much did what the second guy did and did nothing. After they left i had to lower my speed to 500mb the ultimate plan to do my own trouble shoot. My super old netgear c7000 never failed us but wasn't 'compatiable' with gigablast?? None of this makes sense. Like why i couldn't just plug n play without having to register my modem? I wasn't getting my speed, restricted to only one room to have the modem, and have to let cox know what i use?? None of the support seems to underatand what i'm talking about and fairy new to tech support. My issue started out without internet, speed, the not enough speed. The indian rep was suggesting i get extender for 600mb when i was trying to get to the bottom of why i was not getting 2gb. On top of that, the techs don't communicate with each other. So my netgear was sending quite low speed at 300mbps at the best, but was sending over 100mbps to the door at least. Only thing i could do was to get upgraded router after returning the cox tower right, nope. I bought a new netgear with wifi6. Not the best, but second or third highest at best buy. On the box it has COX on it along with XFINITY and spectrum. Asian tech tells me 'that modem isn't compatible with gigablast.' Sorry i skipped the part when i wanted to revert back to 2gb. "that promotion is no longer available" so i had to pay 143/mo?? When it was 109.99 before. It hadn't been but 2hrs. Now i'm having to pay 110 for 1gb instead of 2gb. Then this asian lady started to say there's promotion available for 67/mo. I've made sure that she didn't mean on top of 110. Then when i was getting ready to go to the store with tower available before closing, she says additional. In frustration i said no thats not what i want, i'll keep the 1gb plan and not change if i have to pay 177/mo now. Today, tech is supposed to come and check the box in the backyard with a ladder hopefully because i'm not cutting down the fence just for their easier access. I'll continue to call until i get what i'm paying for but why are they not honoring the promo i JUST had?Customer Service lied and to did the tech
Our internet went out during our last big storm in Edmond. My son and I were trying to get our router to work. We have a desk top computer so we have a router that is about 10 years old. My husband called Cox to have a service tech come out and find out why we weren't getting internet. Tech came to our house and said our router was dead, took the old modem and gave my husband a white router modem combo. Then my husband calls me at tell me with the new router modem combo our monthly bill will increase $50 a month, he followed up with he talk to someone at Cox and said we weren't paying for a router before and some times that happens because customers "fall through the cracks", so she tells him he will him $25 off a month. Well I am super upset. My bill was $77 month for a internet and for a land line we don't have a phone connected to which I think Cox is just trying to make an extra $11 a month off of every customer they have and the reason why we weren't paying for a modem is because we have had it for so long, it paid for itself so the billing for that stopped a long time ago. I want my original modem back because there was nothing wrong with it and WE PAID for it. Technically it no longer belongs to COX because we now own it. I. I don't want this white rectangular router modem combo that was given to us we don't need it. My son works in IT and told us that COX basically screwed us over so they could get more money and the tech gets a commission for giving out Cox modems regardless whether or not a household needs one. Why do you guys do this??? Our router was fine, our modem was fine. Why??Internet drops every 10-20 minutes?
We had a recent storm that knocked the internet out. Now the internet drops every 10-20 minutes with no consistent connection. Somethings got to change with cox… Tried talking to support but it’s a “real agent” robot that sends replies that have nothing to do with the issue I have. If another service was allowed to operate in my area I would be gone in a minute. What steps can I take to get my connection back and steady? “Live agent” help is not an option because they are not real people from my experience.How can I have a device restarted that I connect to a coxwifi hotspot on that's not working. The name is Setup-318C the address is 1919 n la Canada green valley az 85614?
How can I have a device restarted that I connect to a coxwifi hotspot on that's not working. The name is Setup-318C the address is 1919 n la Canada green valley az 85614?Due to the recent weather event our teams are assessing your area.
Weather alert - Due to the recent weather event, our teams are assessing your area. We are aware and will update you with next steps as soon as possible. COX support has been sending me this Text message for 7 days; when does "assessing your area" become unacceptable in a digital age with work from home customers? Consistent lag, jitter, buffering of video, video gaming is impossible with rubber banding, but if you contact support, it's "there's an outage in your area." There really needs to be better communicationwhen issues are happening,have they even started assessing, are they working to fix the issue? Seven days is a long time for such a high premium customers pay that's constantly rising.Warrington Internet Service
Are you serious? Cox Cable can't give us a better update thanNetwork impairment -We've identified a network-impacting event affecting the consistent delivery of service to your home. We know this can be frustrating, but we do appreciate your patience while our teams work to resolve this event. Its been 5 days and we deserve a more accurate update.
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Cox Communications Internet Discussions8,866 Posts
