Prepaid: Provisioned wrong, website doesn't work to fix it
Interesting fact: I worked for Cox back when it was Cox@Home and was let go after helping people on the older version of these forums (that's not a typo).
This is the "Straight Up internet" specifically. Designed to replace a reliable (but slow) CenturyLink DSL connection. Which is what I had to use to post this.
Cox shipped a regular modem and the Panoramic.
I don't want, need or expect anything the Panoramic has to offer; and I definitely will not be creating a CoxWifi hotspot for people. The opt-out instructions don't work and there's no physical way to disable this.
So since they shipped a regular modem, cool, I'd like to use that. Doesn't work, no internet. Two green lights, no internet.
On the site it appears they provisioned the Panoramic (which makes me question why they shipped the regular modem).
Clicking "Add/Change Device" does nothing but refresh back to the main page. There's no way to fix this.
EDIT: this issue was resolved by Cox.email@example.com. It took them provisioning the standalone modem, then clearing the ARP cache for it to get it to recognize the router's MAC address properly. No Panoramic, yay.