ContributionsMost RecentMost LikesSolutionsRe: Internet issues What modem are you using? Are you testing over wifi or ethernet?. Re: Increased Upload Speed Here is the link to Cox's web site with the info - https://www.cox.com/aboutus/policies/speeds-and-data-plans.html It says based on the network, your upload speeds could be 5/10/or 20 mbps. So - it looks like you get 20. Re: Potential Class Action - Phoenix/North Phoenix Arizona Internet Instability What modem are you using? What do the indicator light/lights show on the modem when you lose internet? Re: Potential Class Action - Phoenix/North Phoenix Arizona Internet Instability What modem do you use? When you lose internet, what does the indicator light/lights show on the device? Re: Does MAC address filtering work? I should have read closer, the 4331 isn't the device of choice. Here is the forum link to my testing of it, to a device MUCH older. The older device won. Cox's New PW7, 4331 vs Arris DG2460 | Cox Community Re: Getting Real Time Virus Scan vs On Demand Real time scanning can be accomplished with the right Antivirus/antimalware software. If you are using a Windows computer, Microsoft supplies it's own version of software that is free, runs in the background, and scans your computer, as well as incoming data. It doesn't use DATA on your internet plan, with the small exception of updates, which uses minimal data. Re: Internet Speed updated Re: Internet Speed Reboot your computer in safe mode with networking, and run the same test. IF the speed doesn't vary, then you may need Cox to have a tech come out and verify things. IF the speeds vary dramatically, it could be a background process on your computer causing this. Re: Horrible chat support rebooting a modem is easy. Step one, remove the plug providing power from the outlet. Step two, wait 30 seconds. Step three, plug back in and wait. WHY you would call or use chat is beyond me. Re: Keeping phone number It's possible they looked it up incorrectly then. I would email Cox.Help@cox.com with the info they asked for, and they can help you. I know several of the people there personally, and they are great.