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Darkatt

Honored Contributor

Joined 3 years ago

1840 Posts310 Likes32 Solutions

I am a Systems engineer with a background in networking, (Novell, Unix, and Windows, from Token ring, to AUI, to 10base2 and upwards), fiber optics, analog and digital communications and WiFi. Military AIS Security, and worked for Cox for 16 years!

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Re: Anybody else get fake discount offers?
All Cox calls are recorded. Call Cox and request escalation to CAG, and then let them know what happened. They can request their supervisor pull the call and listen to it..
17 hours ago Place Internet
21Views
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1Comment
Re: Internet very spotty
I didn't realize you were on fiber. If your ONT is dropping, then you will need to contact Cox for a service call.
17 hours ago Place Internet
10Views
1like
1Comment
Re: Internet very spotty
Are you on WiFi or ethernet? Does you modem actually drop sync when you drop internet? Have you verified your connections, swapped splitters, cables, or tightened things up? Remember, whether you are on Verizon, Cox, or some other service, things happen, but it's NOT always the provider that's at fault. A little bit of troubleshooting goes a long way.
2 days ago Place Internet
37Views
0likes
4Comments
Re: Internet very spotty
Always check your cable wires, ensure they are all still tightened up, they CAN become loose due to vibrations. Also check splitters. What lights do you see on your modem when you have no Internet? Are all of your devices offline, or just wireless? What modem are you using? If you go to 192.168.100.1, what does it tell you about the connection?
3 days ago Place Internet
98Views
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0Comments
Re: Why do I HAVE to have a service tech?
If you have a new modem, and they cannot see it, AND you have been using the internet at this cable outlet, call Cox tech support, and request escalation to CAG. Have the CAG verify that the cable modem MAC ID is correct. if it is wrong, you will have an unroutable172 IP address.
3 days ago Place Internet
15Views
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Re: Why do I HAVE to have a service tech?
If the Cox modem cannot be seen, and you got yourown modem and IT cannot be seen, you have a signal issue. MAYBE the outlet you are trying to use isn't connected. Have you tried any other outlets in the home? Have you checked the splitter outside, (if there is one)? Have tried a different cable wire> If none of those are a fix, then your self install will be converted to a pro install and may cost you 100$
4 days ago Place Internet
60Views
0likes
3Comments
Re: Moderator scope and priority
I will have to say, that based on forum credentials, they cannot look up accounts. There is not enough information in a person's forum login to be able to access their account, UNLESS, the moderators can access a person's login credentials. I do not know if they have that access or not. I am basing my theory on the fact they do NOT have the access to see a person's login credentials, and therefor need them to email them. On Facebook, they can see a person's email address, so they don't need to have that emails, twitter (X), as well.
4 days ago Place Internet
15Views
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1Comment
Re: Moderator scope and priority
Yeah, they don't provide solutions here, they all advise to email them or contact them through another medium, that way they can access the accounts and pull the information up and see if THEY can spot a problem. Some of them worked with me in Data Tier 2, so they have a better understanding of the readings and logs they look at concerning the equipment connectivity, levels, eq logs and such. LisaH and TiffanyR are very technical and are both good at troubleshooting and finding out where the issues are. As for other providers, I COULD get fiber, but honestly, I get 35+ channels of free over the air tv, and have several streaming free services as well, pluto, tubi, crackle, and such. LOTS of free choices, and good content, just no reason at all to pay for tv service.
6 days ago Place Internet
20Views
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5Comments
Re: Intermittent connectivity loss
Traceroutes have better information, because it can tentatively show where an issue is taking place, (Unless the issue rears it's head at a point AFTER the trace has been plotted). When the issue happens, what does the lights on the modem show, is there any indications of loss of connectivity at the time the ping drops out? Are you on ethernet or WiFi at the time, and do other devices show the same problem at the same time?
6 days ago Place Internet
9Views
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0Comments
Re: Moderator scope and priority
Yeah, I disliked using Comcast tech, the old Rovi boxes worked great, the new Contour boxes are the worst things I ever used. I currently stream, or use an antenna, no cable tv. I have the home phone landline, and internet, but if there are problems when Charter merges, I can go poofage very quickly.
6 days ago Place Internet
46Views
0likes
10Comments