Darkatt
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Re: equipment
Call Cox, and ensure they have the right modem provisioned on your account. Ensure the modem is connected to the outlet with a new cable wire, and is not behind the tv, or under anything. It should be raised as high as you can place it, and again, it should never be behind anything or under anything.3Views0likes0CommentsRe: Cox Technician Visit was promised for free but additional service to bill of $100
The way service charges work, IF the issue is delivery UP to the home, OR if it's Cox's equipment failure, there is no charge for the visit. IF the issue is after the point of deliver up to the home, IE, Home wiring, splitters, cables inside the home, wall plate barrel connects, personal equipment, then there is a service charge for the technician. IF you are a new customer, and did a self install, basically the same rules apply. If it was an issue with delivery up to the home, (known as the D-Mark, (Demarc or Demarcation point)), then you are responsible for a 100$ conversion from Self Install to PRO Install. ALSO, again, if the issue was in fact Cox's equipment, then no charge. Lastly, IF the modem cannot be reset over the phone, AND you have tried, powering it off, waiting a minute, and the plugging it back in, (Which resets it), then there is a communications issue with the modem, refer back to cables, wires, splitters, wall plate barrel connectors... To dispute the charges, call and ask to speak to a supervisor. THEY can get the call you originally made pulled, since all calls are recorded, and see what the agent told you over the phone. IF it was promised to be at no charge, they can get the charges reversed. If however the agent did as they were supposed to, they should have advised of the possibility of the service charge if it wasn't an issue with delivery of service to the home, or Cox Equipment failure.9Views0likes0CommentsRe: Nethear Nighthawk
I am using a netgear CM2000 modem, and a Netgear RAXE300 router, and I am very pleased with that combination. Not the CHEAPEST alternative, but very fast and handles 22 wireless devices and 6 wired devices, (I have a netgear switch hooked up so I can have more than just 4 wired devices). Runs good, works fine, and I am happy with it.32Views0likes1CommentRe: Data Usage
Your not monitoring all data, unless your personal firewall is between the modem and ALL devices in home using internet, as well as measuring ALL packets. My Router measures all data passing, and it is always within a mb of data as Cox says I have used. Firewalls typically measure less data than a router because they focus on security and filtering, and do not always see everything properly.21Views0likes0CommentsRe: Not Receiving DOCSIS 3.1
I looked over your screenshots, and your modem is connected using D3.1. Not sure why the lights are indicating otherwise, but it could indicate a hardware failure on the modem itself. If you look, OFDM PLC shows locked. - In DOCSIS 3.1, OFDM (Orthogonal Frequency Division Multiplexing) utilizes a Physical Layer Link Channel (PLC) to transmit critical physical layer parameters to the cable modems. This is the indication that you are utilizing D3.1. Additionally, you will see OFDMA - Orthogonal Frequency Division Multiple Access, also an indication of being in D3.1 mode. Hope that helps.11Views0likes0Comments