Las Vegas Internet is STILL down???
Hello everyone, Im just tryn to get some information. My internet is down and i wanna make sure its not my modem/router. The website estimates the time to repair is 2 hours. But its said that ...
Forum Discussion
Here's the part you're not getting smart-ass, the power in my neighborhood went out for ONLY TEN MINUTES on Thursday July 3rd at around 5pm, then it came back on and never went off still till today it has been on. The cable stayed on for another 3 hours before it went down so if we had no power issues in my area then what do you have to say about NV Energy putting up poles if that didn't affect us? Let's go back to the hamburgers and beer, the Cox guys wanted the weekend off,. Stevie Wonder could see that Now go tell your mama you want some cookies and milk before she gives you your nap today
If they are putting in new poles, and damaged a Cox Cable line, it CANNOT be repaired until the power company has completed their work. You may still have power, but if they are working on ANYTHING, Cox cannot fix the issue, until the all clear is given. I know all of this, because I worked for Cox, for 16 years, in the advanced Data Tier 2 department prior to joining the CAG.
Also, I like cookies and milk, and I am old enough to enjoy a mid day nap as well. It's no longer a punishment, it's enjoyable.
Wait, wait, wait, now you're speculating? "IF" they damaged the Cox Cable lines? IF ? Dude you really need to leave the bar and stop drinking. You have NO IDEA if NV Energy damaged any Cox lines, I live over here where it happened and I was out there three times over the weekend and I never saw a Cox truck, why ? Because they wanted that holiday weekend to eat their hamburgers and drink their beer, and nobody's going to convince me otherwise. I know what I did and didn't see out there. We had no problems with electricity at all since this whole thing started, the ENTIRE NEIGHBORHOOD HAD ELECTRICITY. They just didn't want to work the holiday weekend, yesterday I saw six Cox trucks out there, well of course, the holiday is over and they went back to work. Stop speculating, you're making yourself look more of a fool than you are
Hi, there. I'm so sorry for the ongoing outage. I'd like to help. Is your Cox service down currently? Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. I'd be glad to look into it for you.
No Chris, MIRACULOUSLY the cable service came on last night, almost like "a crew of repairmen" WENT TO WORK. And what are you going to look in to ? If Cox workers should have been out there fixing the lines IN MY NEIGHBORHOOD THAT HAD NO ELECTRICAL PROBLEMS over the holiday weekend ? Are you going to produce the Call Out sheet to see how many workers didn't work the holiday weekend ? I'd love to see that. I for one of many, make my living from the internet and I lost a bunch of money because Cox Cable's repairmen didn't want to work over the Fourth of July long weekend. Did YOU care ? Did they care ? OF COURSE NOT !!!! Because drinking beer and eating hot dogs off a barbeque grill is more important than your customers livelihoods. I live on Harmon and Jones, I was out there, no Cox trucks were out there the entire weekend in a neighborhood with NO ELECTRICAL ISSUES, got it ?
If Cox had to wait until NVEnergy cleared the area they would've told us that. But since they didn't tell us that its safe to assume that they chose to take the weekend off and have beer with hot dogs. No "crew" was in the area until last night. When the crew finally showed up the internet came back up that same night. So don't give me any bs that Cox had to wait until the power company finished its work. What we have here Mr. Darkatt is very simple and clear. Cox has a severe case of THUMB UP ASS. I don't pay cox all this money for them to have their thumb up their ass and have beer with hamburgers.
Exactly, they think that people are stupid, and will believe any BS that they tell us. Well MY EYES told me that there were no Cox repairmen there Thursday night, all day Friday, Saturday, Sunday and Monday, but just within hours of being there on Tuesday, the cable was back on within a few hours. Hmmmmm, what a coincidence that those were the EXACT SAME HOLIDAY DAYS. I hoped that they enjoyed the beer and hamburgers while people like me lost over $500 in income. You would think after the numerous times that I called and told Cox that I was losing money that they would say SOMETHING, ANYTHING to give me some pay back, NOPE, they wouldn't give me a dime.
Hello. I'm sorry to hear of the issue in your area. I understand how important communication and reliable service is. We value your business, and we would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!
You want to help Julian ? Then fire the workers that call out sick on holiday weekends when something like a major storm happens, they should be working during times like that, not eating hot dogs and drinking beer at a barbeque. EVERYBODY wants and looks forward to 3 and 4 day weekends, but things happen, and when they happen people like your repairmen HAVE TO GO TO WORK, holiday or not, and when they don't, you FIRE THEM !!!! That's how you can help me. I lost over $500 while you're guys were guzzling Budweiser's over the long weekend, well if I have to lose, then THEY should lose.
What I would like is an explanation why it took so long to get the internet back up. A "network-impacting event" is not enough. Why did it take a whole week? Just be honest and tell us your workers were too busy grilling hamburgers and drinking beer. A whole holiday weekend with no internet. When I called cox they offered me an upgrade for $10. Can you believe it? Then Cox tries to please me by offering a $26 credit to my account. Take that $26 and stick it where the sun doesn't shine. Still trying to get money out of me when I'm already being overcharged. $130 a month for 500 Mbps is insane. I'm getting robbed at gunpoint. I did some research and realized so many others complain about how **bleep**ty Cox is. I saw most switched over to fiber and it was the best decision they made. Fiber is going to charge me $50 for 500 Mbps. That's $80 less than what Cox is charging me. Already made the appointment and they will be coming on Friday. For anyone else living by Harmon and Jones, I suggest you look into quantum fiber. We are in the same area. Do some research and decide if you want to save money and get better service or continue getting robbed at gunpoint by Cox. If you decide to keep Cox just know they will be sitting on their thumbs the next time the internet goes down. This wasn't the first time they have done this and it certainly won't be the last. Good luck.
