Forum Discussion

skynetnv's avatar
skynetnv
New Contributor III
2 years ago

Prepaid: Provisioned wrong, website doesn't work to fix it

Interesting fact: I worked for Cox back when it was Cox@Home and was let go after helping people on the older version of these forums (that's not a typo). This is the "Straight Up internet" specifi...
  • skynetnv's avatar
    skynetnv
    2 years ago

    I'm good to go now. 

    They provisioned the modem, but then had to clear the ARP cache before everything started working, and I verified with speed test that all seems to be well.  I'm using it now to type this.

    Appreciate everyone's replies.

skynetnv's avatar
skynetnv
New Contributor III

I didn't start with chat.  I did the self-install steps for the modem, the problem is the online portal shows the Panoramic as the one activated and it can't be changed to the regular modem (which is why it's strange they even bothered shipping the regular modem at all).

I did chat first to see if they could just change to the modem, but the guy never responded.

Did phone, got the 45-minute quote, and that wasn't going to fly.  So now I'm seeing if there's a way to get it fixed here, else I'll wait for BBB to get a POC to work with.

Bruce's avatar
Bruce
Honored Contributor III
2 years ago

When I got my eMTA, I was supposed to schedule a self-install.  However, the Solution Store didn't mention this nor did the rep schedule it for me after issuing the eMTA.

After my self-install didn't work, I called Cox and as soon as I felt a tinge of incompetency, I hung up, called again and got another rep from another part of the country.

Sending an email to cox.help@cox.com with your full name and complete address may get your standalone modem activated.

  • skynetnv's avatar
    skynetnv
    New Contributor III
    2 years ago

    I'll give that email address a try; thank you for the suggestion.

    • Darkatt's avatar
      Darkatt
      Honored Contributor
      2 years ago

      Technicolor, I believe purchased Cisco home modem equipment/software/hardware line and has been producing them under their label. I have a Cisco DPQ3212, that actually says "Technicolor" on it so if it says Technicolor, it's OK. Again, appearance is, Cisco equipment. 

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor
        2 years ago

        I am surprised they haven't tried to upgrade your phone modem to D3.1.

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor
      2 years ago

      I was wondering how the email to Cox went. Any help?

      • skynetnv's avatar
        skynetnv
        New Contributor III
        2 years ago

        I'm good to go now. 

        They provisioned the modem, but then had to clear the ARP cache before everything started working, and I verified with speed test that all seems to be well.  I'm using it now to type this.

        Appreciate everyone's replies.