Recent Discussions
Phishing Scam?
Last night I signed up for Cox service and an installation at my new apartment. I received a text to schedule a phone call to discuss/confirm my appointment for the installation. The number called me at the agreed upon time, and prompted me to press 1. The man on the other end wanted my phone number associated with the account, PIN for my account, and answer to my security question. This sounds insanely sketchy. The number that texted and called me was addressed in Reno Texas, and was1-800-234-3993. Need to confirm this is a legitimate Cox Communications representative.
Bait and switch?
Been a Cox subscriber a little over a year now. Moved into a brand new apartment community that was pre-wired for Cox services. The apartment came with a modem that will ultimately transfer to the next renter after I'm gone. I'm a simple user and only need internet, and nothing extreme either. I'm not a gamer or doing anything requiring super fast upload or download speeds. My first year as a subscriber I was paying $70.00 per month for the "Internet Preferred 250" plan. After the year the cost went up to $90.00 per month. I recently had a service need and logged into my Cox account for the first time in ages and I discovered that other plans exist. Upon my search I discovered a plan that, lo and behold, is the EXACT same plan as the one I'm currently subscribed to. It's even called"Internet Preferred 250" plan, with not one single difference in services offered. Same download speed of up to 250 Mbps, same upload speed of up to 250 Mbps, same being ideal for 5-7 devices, and same included data of 1.25 TB per month. But guess what, it's only $70.99 per month!!! What's the catch? The catch is you need to have a tech come out to your residence and change your modem for a fee of a $100.00.I mean really, it requires a new modem for the EXACT same service? This seems deceptive and feels wrong to me. Am I being unreasonable thinking this smells rotten to the core?
Cox adding services and changing prices
I went in today and picked up my equipment after ordering online, I received an estimated bill of $72.99 when I get my equipment and leave i get a new bill for $92.99 I find out Cox care was added to my bill and not given a reason for the other $10 increase. They won't let me speak to a manager. My first experience with cox I knew this was a mistake, I cant wait to cancel my service what a terrible company I cant wait to file as many complaints as I can. Im pretty sure adding services with out concent is illegal.This is how COX cheat its customers
We always think we are given what we paid for. False. Most customers do not know how to check and confirm they are given the speed they paid for. and cox use that to cheat and steal their customer Here is an example, I pay for a 50Mb, however Cox speed tester detect that I haveESSENTIAL 30 with 30Mb speed. and after taking the test it shows a speed of 16Mb here is a picture of my speed test indicating that I am on a 30mb plan and saying my speed is 16Mbhttps://imgur.com/lu2jlcJand here is a picture of my plan saying I am in a 50Mb speedhttps://imgur.com/KpEP7AD
COX data measuring tool is off
I have been going back and forth with COX for about a month now trying to explain that their traffic analyzer is off but have only been told that it can't be because they work with a "third party" who's own 2018 report show that theyDO have a chance over over counting traffic used. There has been no report for 2019 released to the public yet so it is impossible to verify if they fixed the issue. The problem is that I've spoken to my router manufacturer who has assured me that as long as my router firmware is up to date the wifi traffic should be accurate to the KB. After my own research I've found that the only way to be sure of the traffic used on wifi is to take the measurement from the router (which I do) and nothing else (COX uses the modem) so I'm starting to think that they are sending a fair amount of data to my modem (my personal modem not theirs) and then charging me for it, which they shouldn't do per their support reps, or their measuring tool is off which they wont even consider. I'm curious if anyone else has run into this issue or even just COX's refusal to engage with their paying customers about possible issues.My docsis 3.0 router supports 340mbps, rented routers are a scam.
I placed an upgrade order for the internet ultimate, I noticed it has been processing for about 8 days, so I talked to a chat rep who told me my router isn't compatible with my upgrade to the internet ultimate, she claimed that my modem router only supports up to 150mbps wireless due to it being docsis 3.0 and I'll have to rent a new one through Cox. I explained to her that my modem router actually supports up to 340mbps wireless and 1gbps wired, and that I mainly use the wired service, I even offered to link her the specifications listed by the manufacturer to prove this to her, she ignored this and told me they cannot do it. I asked for a supervisor, sheasked me to wait then disconnected on me. I'm not paying for a modem router that will not benefit me in anyway when I know my modem router is more than enough.
