is it normal for cox customer support to ask for your ID and password? contour tv error tvapp-00281 is why i contact cs
currently my contour tv internet doesnt work. using watchtv.cox.com i get currently resuming and then error code tvapp-00281. im using google chrome, but i tested it on firefox and on a different computer. same error. while contacting cox customer support this is what they asked: 10:55:32 AM [Ray N.] Ok. I am working on the ticket. For troubleshooting, the back-office video support team requests your Cox User ID and password. Are you willing to give that to us? at the end of the conversation they summited a ticket (my problem is still there). so two questions. anyone know why im getting this error and is it normal for cs to ask for your login and password. i refuse to give it to ray.
FAKE COX GUY CALLING IN NORTHERN VIRGINIA NAMED ALEX...from COX COMUNICATNS (missed spelled)
His number is 703-378-8422 or another if they moved on so don't answer this phone call to be sure. We got scam for some money when certain money was moved not giving to us. They did call again this morning so they thought we didn't know what's up. Caller - ID shows its calledCOX COMUNICATNS that's missed spelled to clue to you that's not from COX CABLE at all. They had us download software called "TeamViewer" free software to help us with out internet problem when they said COX CABLE had a server went down when our IP ADDRESS went private to public also about their fake story for this scam. Be safe too. PLEASE CHANGE YOUR PASSWORDS AS SOON AS POSSIBLE if this happens to you!!!Cox adding services and changing prices
I went in today and picked up my equipment after ordering online, I received an estimated bill of $72.99 when I get my equipment and leave i get a new bill for $92.99 I find out Cox care was added to my bill and not given a reason for the other $10 increase. They won't let me speak to a manager. My first experience with cox I knew this was a mistake, I cant wait to cancel my service what a terrible company I cant wait to file as many complaints as I can. Im pretty sure adding services with out concent is illegal.Phone Scam? I was supposedly called from Cox from 402-526-7359
Phone Scam? I was supposedly called from Cox from 402-526-7359 and told that if I pay $99, that my monthly charges from Cox would go down $25 for the next two years. And, they wanted me to give them a credit card number to charge the $99 to. I didn't give them my card number. Was this a scam?This is how COX cheat its customers
We always think we are given what we paid for. False. Most customers do not know how to check and confirm they are given the speed they paid for. and cox use that to cheat and steal their customer Here is an example, I pay for a 50Mb, however Cox speed tester detect that I haveESSENTIAL 30 with 30Mb speed. and after taking the test it shows a speed of 16Mb here is a picture of my speed test indicating that I am on a 30mb plan and saying my speed is 16Mbhttps://imgur.com/lu2jlcJand here is a picture of my plan saying I am in a 50Mb speedhttps://imgur.com/KpEP7AD
COX data measuring tool is off
I have been going back and forth with COX for about a month now trying to explain that their traffic analyzer is off but have only been told that it can't be because they work with a "third party" who's own 2018 report show that theyDO have a chance over over counting traffic used. There has been no report for 2019 released to the public yet so it is impossible to verify if they fixed the issue. The problem is that I've spoken to my router manufacturer who has assured me that as long as my router firmware is up to date the wifi traffic should be accurate to the KB. After my own research I've found that the only way to be sure of the traffic used on wifi is to take the measurement from the router (which I do) and nothing else (COX uses the modem) so I'm starting to think that they are sending a fair amount of data to my modem (my personal modem not theirs) and then charging me for it, which they shouldn't do per their support reps, or their measuring tool is off which they wont even consider. I'm curious if anyone else has run into this issue or even just COX's refusal to engage with their paying customers about possible issues.
Cannot get a refund!!!
I was charged twice for my wifi bill this month and cannot for the life of me get a refund from this company. I've had billing issues with this company over the course of how many years, and cannot ever get my money back! I don't want credits--I WANT MY MONEY BACK! How can I get this escalated to someone who will take care of this issue, rather than giving me the run-around and saying they're submitting the "request". To who? Where? Just connect me to someone who can solve the problem! It's that simple!!!
