Upgrade to 500Mbps
On 6/29, I received email from Cox informing me that my Internet service speed has been increased from 250Mbps to 500Mbps. According to this email, all I need to do to see the speed increase is reset my modem. I have done that several times since, including once today. I'm still at ~250Mbps. I have a Cox-supplied Arris TM3402A, which according to information on the Cox website should be capable of 1Gbps. I contacted support via chat, and the representative tried to sell me a new modem. I declined. My service seems to be fine at 250Mbps and I cannot justify the additional expense. But I'm curious, what is going on?