Issue: Upgraded from 500 Mpbs to 1000 Mbps
My average download speed went from 250 Mpbs down to 11 Mbps when I upgraded. I've tested the connection and speed multiple times through app and it says I'm getting anywhere from 1-3% of my speed, let's restart the [Panoramic] gateway. I've done this at least 10 times over the last 2 days and the speed has only once been above 20 Mpbs, and that lasted for about 1 minute before dropping again.
I'm currently trying chat with Oliver but after I answer his first question the chat goes silent and Oliver never proceeds.
This is quite frustrating.