Issue: Upgraded from 500 Mpbs to 1000 Mbps
My average download speed went from 250 Mpbs down to 11 Mbps when I upgraded. I've tested the connection and speed multiple times through app and it says I'm getting anywhere from 1-3% of my speed, l...
Forum Discussion
There seems to be a trend of recently upgraded plans not delivering the new bandwidth, even after numerous reboots and resets. A final stab would be for the phone reps to re-provision your Internet service. If the rep lacks the skills or is hesitant, send an email to cox.help@cox.com with your full name, complete address and what has failed to get the new bandwidth.
