Customer Service lied and to did the tech
Our internet went out during our last big storm in Edmond. My son and I were trying to get our router to work. We have a desk top computer so we have a router that is about 10 years old. My husband called Cox to have a service tech come out and find out why we weren't getting internet. Tech came to our house and said our router was dead, took the old modem and gave my husband a white router modem combo. Then my husband calls me at tell me with the new router modem combo our monthly bill will increase $50 a month, he followed up with he talk to someone at Cox and said we weren't paying for a router before and some times that happens because customers "fall through the cracks", so she tells him he will him $25 off a month. Well I am super upset. My bill was $77 month for a internet and for a land line we don't have a phone connected to which I think Cox is just trying to make an extra $11 a month off of every customer they have and the reason why we weren't paying for a modem is because we have had it for so long, it paid for itself so the billing for that stopped a long time ago. I want my original modem back because there was nothing wrong with it and WE PAID for it. Technically it no longer belongs to COX because we now own it. I. I don't want this white rectangular router modem combo that was given to us we don't need it. My son works in IT and told us that COX basically screwed us over so they could get more money and the tech gets a commission for giving out Cox modems regardless whether or not a household needs one. Why do you guys do this??? Our router was fine, our modem was fine. Why??