Customer Service lied and to did the tech
Our internet went out during our last big storm in Edmond. My son and I were trying to get our router to work. We have a desk top computer so we have a router that is about 10 years old. My husband c...
Forum Discussion
If the tech suspected the OP's personal router...without even testing it, mind you, so it was a guess...why didn't the tech give the OP a choice: either buy a new router or rent one from Cox?
Since the tech had replaced everything, the OP wouldn't have known what had fixed the problem. It could have been the modem, router or just a network reset to have fixed it.
You do know there is nothing wrong with the OP's router, right? At 10 months, the OP could have actually kept the $150. With your thinking, however, at 20 months, the OP would have spent $300+ and still not own a personal router.
At 24 months he barely would have paid for the router I went with. (RAX120) It sounded from original post, that OP router had failed. Tech was WRONG in taking customer equipment though, and it should be returned to the OP.
...barely would have paid to not only own, but to own a much better router.
It appears the tech took a combo DOCSIS-eMTA, so it was Cox equipment for tech to take.
if he took an emta, he should have replaced it with an emta, not a pano modem. Tech did wrong.
I am still curious exactly what device the technician took. So far, it has been stated it's a "small black box" that had ethernet and phone coming out of it. Was it a DPQ3212? Or a Arris TG1682 in bridge mode?
