Due to the recent weather event our teams are assessing your area.
Weather alert - Due to the recent weather event, our teams are assessing your area. We are aware and will update you with next steps as soon as possible.
COX support has been sending me this Text message for 7 days; when does "assessing your area" become unacceptable in a digital age with work from home customers? Consistent lag, jitter, buffering of video, video gaming is impossible with rubber banding, but if you contact support, it's "there's an outage in your area." There really needs to be better communication when issues are happening, have they even started assessing, are they working to fix the issue?
Seven days is a long time for such a high premium customers pay that's constantly rising.