Can't Activate McAfee Security Suite Plus
Cox has the absolute worst technical support. I've contacted at least 8 tech people and no one can resolve this issue. I deactivated my McAfee Security Suite by mistake. The activate button appears, but when I click it, I get this error: We're sorry, we cannot activate your Cox Security Suite now. Please give it another try. Need help? Contact Customer Care or Live Chat.
Now I'm getting a messages indicating that my computers are not protected and am prompted to purchase a McAfee subscription. NO, I DON'T HAVE A TRIAL VERSION OF MCAFEE INSTALLED ON ANY OF OUR LAPTOPS. The Cox McAfee Security Suite Plus has been install on these machines for many years. All trial software was uninstalled before the Cox security suite was installed.
I spent over an hour on the phone with one tech, to walk through steps that I pretty much knew was not the problem. She had me to reboot the modem, use a different browser, use a different computer, etc. If it's not in the manual, they are at a lost. No thinking going on there.
I just need my McAfee subscription reactivated so that I can remove old computers and install onto a new one. That's it. It should be a very simple task, but absolutely none of your tech people can get this done. It's totally pathetic.