Forum Discussion

DRVEGAS's avatar
DRVEGAS
Valued Contributor
12 months ago

My devices keep going offline

What could be causing my devices to keep going offline?  This is an intermittent issue.

10 Replies

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  • Lovemylab's avatar
    Lovemylab
    Contributor III

    In the case of the printers, are you sure they are losing connectivity to the network, or are you losing the ability to connect to them, from a PC for instance. My HP and Brother printers both require static IP's in order to be accessed consistently.

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor

      Funny, I have a Brother printer(MFC-J470DW) and it doesn't require a static. I just look up the IP on my router's network map and enter that IP into a browser. Maybe you mean for a direct connection to the printer?

      • Bruce's avatar
        Bruce
        Honored Contributor III

        It's not required but DHCP can lose the mapping to the printer manager of the printer.  The first step to troubleshoot is a static address.

        I'm unsure about the DVR...perhaps an IP conflict with the printer and Contour can't inform you of the conflict.

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor

    What model router do you have? Do they lose connection to the network or just go offline?

    • DRVEGAS's avatar
      DRVEGAS
      Valued Contributor

      Panoramic Wifi Gateway

      Brand: TECHNICOLOR

      Model: CGM4331COM

      They go offline.

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor

        Do they go offline at the same time while other devices are online? If so, that is weird. I wish we could see the router logs to tell what's happening. Also, does it happen every 2 hours? If so, I wonder if it could be related to the DHCP lease.