Forum Discussion

DRVEGAS's avatar
DRVEGAS
Valued Contributor
2 years ago

My devices keep going offline

What could be causing my devices to keep going offline?  This is an intermittent issue.
WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor
2 years ago

What model router do you have? Do they lose connection to the network or just go offline?

  • DRVEGAS's avatar
    DRVEGAS
    Valued Contributor
    2 years ago

    Panoramic Wifi Gateway

    Brand: TECHNICOLOR

    Model: CGM4331COM

    They go offline.

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor
      2 years ago

      Do they go offline at the same time while other devices are online? If so, that is weird. I wish we could see the router logs to tell what's happening. Also, does it happen every 2 hours? If so, I wonder if it could be related to the DHCP lease.

      • DRVEGAS's avatar
        DRVEGAS
        Valued Contributor
        2 years ago

        They don't go offline at the same time.  It's a random issue.  They can go offline at anytime.