Forum Discussion

tsr's avatar
tsr
New Contributor
8 months ago

AutoPay doesn't work!

I have used Cox AutoPay for YEARS.  My card # is the same, but has a new expiration date and security Code.  I cannot update this online; I get an error message and advice to call Cox.  Three times in 3 months I have done so, with no resolution.  I was advised by a Cox Customer Service Supervisor that the Cox system has "issues". REALLY?   How do they expect me to pay my bill?  Fix it.    

3 Replies

  • Bruce's avatar
    Bruce
    Honored Contributor III

    Can you delete your current option for AutoPay and recreate it?

  • Hi Tsr. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator