T3/T4 timeout errors
I'm having frequent dropped internet signals. Ran diagnostics on my Nighthawk modem. Problems seems to be upstream, innumerable T3/T4 timeout issues. I cannot get the customer support person to understand the issue (over his/her head?). They keep telling me to check my modem. I have a tech background. I know the difference. Here is my modem log below. How to I get someone at Cox customer service that understands the problem, not the first line customer service people that don't understand the details of the problem? Time Priority Description Tue Jun 20 10:34:07 2023 (Critical (3)) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=6c:cd:d6:68:c7:bc;CMTS-MAC=00:29:c2:00:c9:5e;CM-QOS=1.1;CM-VER=3.1; Tue Jun 20 10:34:07 2023 (Critical (3)) No Ranging Response received - T3 time-out;CM-MAC=6c:cd:d6:68:c7:bc;CMTS-MAC=00:29:c2:00:c9:5e;CM-QOS=1.1;CM-VER=3.1; Tue Jun 20 10:34:02 2023 (Critical (3)) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=6c:cd:d6:68:c7:bc;CMTS-MAC=00:29:c2:00:c9:5e;CM-QOS=1.1;CM-VER=3.1; Tue Jun 20 10:34:01 2023 (Critical (3)) No Ranging Response received - T3 time-out;CM-MAC=6c:cd:d6:68:c7:bc;CMTS-MAC=00:29:c2:00:c9:5e;CM-QOS=1.1;CM-VER=3.1; Tue Jun 20 10:33:57 2023 (Critical (3)) 16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=6c:cd:d6:68:c7:bc;CMTS-MAC=00:29:c2:00:c9:5e;CM-QOS=1.1;CM-VER=3.1; Tue Jun 20 10:33:57 2023 (Critical (3)) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=6c:cd:d6:68:c7:bc;CMTS-MAC=00:29:c2:00:c9:5e;CM-QOS=1.1;CM-VER=3.1; Tue Jun 20 10:33:57 2023 (Critical (3)) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:cd:d6:68:c7:bc;CMTS-MAC=00:29:c2:00:c9:5e;CM-QOS=1.1;CM-VER=3.1; Tue Jun 20 10:31:44 2023 (Critical (3)) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=6c:cd:d6:68:c7:bc;CMTS-MAC=00:29:c2:00:c9:5e;CM-QOS=1.1;CM-VER=3.1; Tue Jun 20 10:26:28 2023 (Critical (3)) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=6c:cd:d6:68:c7:bc;CMTS-MAC=00:29:c2:00:c9:5e;CM-QOS=1.1;CM-VER=3.1; Tue Jun 20 10:26:27 2023 (Critical (3)) No Ranging Response received - T3 time-out;CM-MAC=6c:cd:d6:68:c7:bc;CMTS-MAC=00:29:c2:00:c9:5e;CM-QOS=1.1;CM-VER=3.1; Tue Jun 20 10:26:24 2023 (Critical (3)) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=6c:cd:d6:68:c7:bc;CMTS-MAC=00:29:c2:00:c9:5e;CM-QOS=1.1;CM-VER=3.1; Tue Jun 20 10:21:33 2023 (Critical (3)) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=6c:cd:d6:68:c7:bc;CMTS-MAC=00:29:c2:00:c9:5e;CM-QOS=1.1;CM-VER=3.1; Tue Jun 20 10:21:33 2023 (Critical (3)) No Ranging Response received - T3 time-out;CM-MAC=6c:cd:d6:68:c7:bc;CMTS-MAC=00:29:c2:00:c9:5e;CM-QOS=1.1;CM-VER=3.1; Tue Jun 20 10:21:26 2023 (Critical (3)) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=6c:cd:d6:68:c7:bc;CMTS-MAC=00:29:c2:00:c9:5e;CM-QOS=1.1;CM-VER=3.1; Tue Jun 20 10:21:26 2023 (Critical (3)) No Ranging Response received - T3 time-out;CM-MAC=6c:cd:d6:68:c7:bc;CMTS-MAC=00:29:c2:00:c9:5e;CM-QOS=1.1;CM-VER=3.1; Tue Jun 20 10:21:25 2023 (Critical (3)) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=6c:cd:d6:68:c7:bc;CMTS-MAC=00:29:c2:00:c9:5e;CM-QOS=1.1;CM-VER=3.1; Tue Jun 20 10:19:01 2023 (Critical (3)) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=6c:cd:d6:68:c7:bc;CMTS-MAC=00:29:c2:00:c9:5e;CM-QOS=1.1;CM-VER=3.1; Tue Jun 20 10:19:01 2023 (Critical (3)) No Ranging Response received - T3 time-out;CM-MAC=6c:cd:d6:68:c7:bc;CMTS-MAC=00:29:c2:00:c9:5e;CM-QOS=1.1;CM-VER=3.1; Tue Jun 20 10:18:59 2023 (Critical (3)) 16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=6c:cd:d6:68:c7:bc;CMTS-MAC=00:29:c2:00:c9:5e;CM-QOS=1.1;CM-VER=3.1; Tue Jun 20 10:18:59 2023 (Critical (3)) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=6c:cd:d6:68:c7:bc;CMTS-MAC=00:29:c2:00:c9:5e;CM-QOS=1.1;CM-VER=3.1; Tue Jun 20 10:18:59 2023 (Critical (3)) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:cd:d6:68:c7:bc;CMTS-MAC=00:29:c2:00:c9:5e;CM-QOS=1.1;CM-VER=3.1; Tue Jun 20 10:15:39 2023 (Warning (5)) Dynamic Range Window violation Tue Jun 20 10:15:39 2023 (Warning (5)) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=6c:cd:d6:68:c7:bc;CMTS-MAC=00:29:c2:00:c9:5e;CM-QOS=1.1;CM-VER=3.1; Tue Jun 20 10:15:38 2023 (Critical (3)) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:cd:d6:68:c7:bc;CMTS-MAC=00:29:c2:00:c9:5e;CM-QOS=1.1;CM-VER=3.1; Tue Jun 20 10:15:19 2023 (Critical (3)) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=6c:cd:d6:68:c7:bc;CMTS-MAC=00:29:c2:00:c9:5e;CM-QOS=1.1;CM-VER=3.1; Tue Jun 20 10:15:09 2023 (Critical (3)) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=6c:cd:d6:68:c7:bc;CMTS-MAC=00:29:c2:00:c9:5e;CM-QOS=1.1;CM-VER=3.1; Tue Jun 20 10:15:09 2023 (Critical (3)) No Ranging Response received - T3 time-out;CM-MAC=6c:cd:d6:68:c7:bc;CMTS-MAC=00:29:c2:00:c9:5e;CM-QOS=1.1;CM-VER=3.1; Tue Jun 20 10:15:08 2023 (Critical (3)) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=6c:cd:d6:68:c7:bc;CMTS-MAC=00:29:c2:00:c9:5e;CM-QOS=1.1;CM-VER=3.1; Tue Jun 20 10:15:08 2023 (Critical (3)) No Ranging Response received - T3 time-out;CM-MAC=6c:cd:d6:68:c7:bc;CMTS-MAC=00:29:c2:00:c9:5e;CM-QOS=1.1;CM-VER=3.1; Tue Jun 20 10:15:03 2023 (Critical (3)) 16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=6c:cd:d6:68:c7:bc;CMTS-MAC=00:29:c2:00:c9:5e;CM-QOS=1.1;CM-VER=3.1; Tue Jun 20 10:15:03 2023 (Critical (3)) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=6c:cd:d6:68:c7:bc;CMTS-MAC=00:29:c2:00:c9:5e;CM-QOS=1.1;CM-VER=3.1; Tue Jun 20 10:15:03 2023 (Critical (3)) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:cd:d6:68:c7:bc;CMTS-MAC=00:29:c2:00:c9:5e;CM-QOS=1.1;CM-VER=3.1; Tue Jun 20 10:12:46 2023 (Critical (3)) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=6c:cd:d6:68:c7:bc;CMTS-MAC=00:29:c2:00:c9:5e;CM-QOS=1.1;CM-VER=3.1; Tue Jun 20 10:12:46 2023 (Critical (3)) No Ranging Response received - T3 time-out;CM-MAC=6c:cd:d6:68:c7:bc;CMTS-MAC=00:29:c2:00:c9:5e;CM-QOS=1.1;CM-VER=3.1; Tue Jun 20 10:12:43 2023 (Critical (3)) 16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=6c:cd:d6:68:c7:bc;CMTS-MAC=00:29:c2:00:c9:5e;CM-QOS=1.1;CM-VER=3.1; Tue Jun 20 10:12:43 2023 (Critical (3)) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=6c:cd:d6:68:c7:bc;CMTS-MAC=00:29:c2:00:c9:5e;CM-QOS=1.1;CM-VER=3.1; Tue Jun 20 10:12:43 2023 (Critical (3)) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:cd:d6:68:c7:bc;CMTS-MAC=00:29:c2:00:c9:5e;CM-QOS=1.1;CM-VER=3.1; Tue Jun 20 10:12:24 2023 (Warning (5)) Dynamic Range Window violation Tue Jun 20 10:12:24 2023 (Warning (5)) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=6c:cd:d6:68:c7:bc;CMTS-MAC=00:29:c2:00:c9:5e;CM-QOS=1.1;CM-VER=3.1; Tue Jun 20 10:12:23 2023 (Critical (3)) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:cd:d6:68:c7:bc;CMTS-MAC=00:29:c2:00:c9:5e;CM-QOS=1.1;CM-VER=3.1;GTF_phx2 years agoNew Contributor II563Views0likes5CommentsLow-latency DOCSIS
So I heard Comcast is doing low-latency DOCSIS trials and wondering if anyone has heard of any news in regards to Cox? I hear it might not come to Cox until they push DOCSIS 4.0. Here is a podcast on the subject. Here is a forum post on DSLReports.WiderMouthOpen2 years agoEsteemed Contributor228Views1like0CommentsCable Modem rebooting - Avondale , AZ ( Coldwater Ridge neighborhood) Major cross streets Buckeye and Avondale Blvd
Good Morning , well I need your help with another COX moment , about 3-4 months ago they upgraded my Node here. 1.2 Ghz - 85 Mhz ,Everything has been great until about a week ago , now the modem goes on a reboot mission like no other. last night alone the modem rebooted about 10 times between 6 - 8 PM ! I have chatted with COX via the app and it is really fruitless. I advised them to pull some logs/status monitoring data from my node area and modems and see if anything shows up there. In my company we are able to pull individual Node and Modem logs and graphs as well as CMT's logs, to determine plant or modem issues. My wife is on a neighborhood app here in Avondale and many other folks are having issues as well... This has been going on for about 2 weeks Of course my QAM and OFDM levels are perfect ( well in spec) , All looks good when I Log into the modem as well as my Viavi ONX meter readings .... Thanks . Cabletekcabletek2 years agoNew Contributor175Views0likes2CommentsHow do I reach someone at Cox who knows what signal intrusion is, and knows to send a crew to check Cox's lines between the head-end and the customer connection?
Every time it's windy in Tulsa, there's a ton of uncorrectable errors on downstream channels 20-25 and 129 that causes the connection to go out entirely at worst, and very slow connections at best. Oliver, live agents on chat, people in the store and on the phone all insist on trying to blame us for the problem or upsell us on a more expensive service instead of even considering that Cox's lines are visibly damaged all over town. How can we reach someone at Cox that knows to fix this? Do we have to get state regulators involved and start talking about municipal internet?Baloo_Uriza2 years agoNew Contributor803Views0likes12CommentsNo internet!!!!
Still out of internet in Pensacola in warrington. Cox is now asking for payment! We have been with no internet for 6 days!Kalamdrin2 years agoNew Contributor II406Views0likes6CommentsInternet upload in Glendale, AZ is terrible yet again.
Internet upload in Glendale, AZ is terrible yet again. Why is this happening? It's never consistent and I've called in countless times about this and it's never been resolved. Every time the person on the phone tries to reset the modem, sends a tech out and they never see a problem. It's extremely frustrating, especially considering that this has been an off and on issue for years now and it feels like Cox doesn't care. The past couple of evenings the upload just tanks down to about 5mbps up, while my download remains good at 700-1gb down.jak19822 years agoNew Contributor325Views0likes6CommentsCA Lottery Site
For the past 2 months, I have been unable to access www.calottery.com I think the problem is with a central computer that handles traffic. Anyone else ever had this issue. It's really weird. I can't access on my computer, phone, or tablet. When I am away from the house, I can't access either. When I travel to Northern California, it works just fine. I emailed the lottery who just points fingers at Cox, says I need to delete cookies, reset APP, and a bunch of other BS solutions that don't work. The last response I got was for them to check their provider like Akamai or Cloud Flare whoever they use to control traffic in Southern California. No response.coxcustomer602 years agoNew Contributor II379Views0likes5Comments- Andrew_Wees2 years agoContributor III280Views0likes3Comments
Internet pricing
How does Cox justify $119/mo for Gigablast + $49/mo for unlimited data? SpectrumCable offersgigabit with no data cap for $60/moAdam2 years agoNew Contributor II644Views1like8CommentsInternet interruptions
I have been experiencing drops in internet over the last several days. Under my modem event logs there are errors such as T2 timeout, T3 timeout, andSYNC Timing Synchronization failure - Loss of Sync. I can sent a screen shot to show the numbers if need. Thanks.vj50242 years agoNew Contributor369Views0likes4CommentsPartial upstream service
I am experiencing intermittent internet drops. Below are the errors in the modem event log and connection status: 20:05:07 Mon Jun 19 2023 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1; 20:05:21 Mon Jun 19 2023 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1; 20:05:31 Mon Jun 19 2023 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1; 20:05:37 Mon Jun 19 2023 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1; 20:05:47 Mon Jun 19 2023 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1; 20:06:01 Mon Jun 19 2023 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1; 20:06:11 Mon Jun 19 2023 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1; 20:06:13 Mon Jun 19 2023 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1; 20:06:13 Mon Jun 19 2023 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1; 20:06:20 Mon Jun 19 2023 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1; 20:06:20 Mon Jun 19 2023 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1; 20:06:25 Mon Jun 19 2023 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1; 20:06:35 Mon Jun 19 2023 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1; 20:06:38 Mon Jun 19 2023 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1; 20:06:38 Mon Jun 19 2023 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1; 20:06:47 Mon Jun 19 2023 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1; 20:06:57 Mon Jun 19 2023 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1; 20:07:00 Mon Jun 19 2023 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1; 20:07:00 Mon Jun 19 2023 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1; 20:07:12 Mon Jun 19 2023 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1; 20:07:22 Mon Jun 19 2023 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1; 20:07:26 Mon Jun 19 2023 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1; 20:07:26 Mon Jun 19 2023 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1; 20:07:39 Mon Jun 19 2023 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1; 20:07:49 Mon Jun 19 2023 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1; 20:07:51 Mon Jun 19 2023 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1; 20:07:51 Mon Jun 19 2023 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1; 20:08:02 Mon Jun 19 2023 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1; 20:08:12 Mon Jun 19 2023 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1; 20:08:16 Mon Jun 19 2023 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1; 20:08:17 Mon Jun 19 2023 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1; 20:08:25 Mon Jun 19 2023 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1; Upstream Bonded Channels Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV) 1 Locked SC-QAM 1 5120 36.8 40.5 2 Locked SC-QAM 2 5120 30.4 40.0 3 Locked SC-QAM 3 5120 24.0 40.3 4 Locked SC-QAM 4 5120 17.6 39.8 5 Not Locked OFDMA 6 44000 36.8 27.0 I have spoken with a cox representative but there has been no solution. Let me know if there is any information you need to help me. Thank you.vj50242 years agoNew Contributor83Views0likes0CommentsIS Cox Email phishing filter bad? or is it wide open?
Just got the following email and I have to ask...WTF is the email & security team paid for? Dear User, Starting June 20, 2023, Cox users that are yet to update their account will no longer be able to access your Cox account. Download and access the attach PDF to login and update your email. Thank you in advance for your participation. Sincerely, Cox Communications Thanks for my rate increases and no security filters for email Great job team 'no nothings'JakeSpeed19662 years agoNew Contributor II230Views0likes1CommentRing devices not working with Cox Router
I have several Ring devices and all the ones that are connected to the WIFI network fail to talk to the Ring app via the internet. They all show offline except for the Ring Alarm, but that is connected via ethernet. I have tried setting all the device up again (and again) with no success. I spoke with several levels of Ring Support and failed to get a solution. They used to work fine and suddenly they'll stopped. I even setup port forwarding on 9998-9999. I never had this issue with Xfintiy or Verizon FIOs.bthomas312 years agoNew Contributor581Views0likes2CommentsSecond Router installation in external Garage
Trying to hook up a router in my external all steel garage.....I currently have the panoramic combo Modem/Router in the house and trying to connect a RAX54S Nighthawk in the garage. I have Cat 6 cable already ran to the building but the Nighthawk will not connect to internet....any suggestions?PS0072 years agoNew Contributor768Views0likes19Comments- Gr8dayn2 years agoNew Contributor276Views0likes2Comments
Modem logs - Issues with pages loading, VOIP...
Hello! I have been having some frequent issues getting pages to load up or connected to some online games... Once I am connected its fine! But if I have to conect to another server or something like that.. it will fail to connect maybe half the time. Been going on for a few days... chat support says everything is fine. Already swapped out my modem and router... all devices on my network experience the issue... wired or wireless. Here are my modem logs.. anything look concerning? Event Log The table below contains the log of events that the SB8200 has detected. This log can be important to the service provider to help diagnose and correct problems, if any should occur. Date Time Event ID Event Level Description 06/15/2023 23:09 67050300 5 "DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;" 06/15/2023 23:09 67061601 6 "US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 10 13.;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;" 06/15/2023 22:55 67050300 5 "DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;" 06/15/2023 22:55 67061601 6 "US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;" 06/15/2023 19:08 67050300 5 "DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;" 06/15/2023 19:08 67061601 6 "US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 10 13.;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;" 06/15/2023 18:47 2436694061 5 "Dynamic Range Window violation" 06/15/2023 18:47 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;" 06/15/2023 18:25 67050300 5 "DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;" 06/15/2023 18:25 67061601 6 "US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;" 06/15/2023 16:08 67050300 5 "DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;" 06/15/2023 16:08 67061601 6 "US profile assignment change. US Chan ID: 8; Previous Profile: 9 13; New Profile: 10 13.;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;" 06/15/2023 15:08 67050300 5 "DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;" 06/15/2023 15:08 67061601 6 "US profile assignment change. US Chan ID: 8; Previous Profile: 13; New Profile: 9 13.;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;" 06/15/2023 15:08 2436694061 5 "Dynamic Range Window violation" 06/15/2023 15:08 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;" 06/15/2023 15:08 2436694061 5 "Dynamic Range Window violation" 06/15/2023 15:08 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;" 06/15/2023 15:08 2436694061 5 "Dynamic Range Window violation" 06/15/2023 15:08 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;" 06/15/2023 15:08 73050400 5 "REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;" 06/15/2023 15:08 67061600 6 "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;" 06/15/2023 15:08 73040100 6 "TLV-11 - unrecognized OID;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;" 06/15/2023 15:08 68000300 5 "DHCP WARNING - Non-critical field invalid in response ;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;" Startup Procedure Procedure Status Comment Acquire Downstream Channel 951000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ DOCSIS Network Access Enabled Allowed Downstream Bonded Channels Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables 29 Locked QAM256 951000000 Hz 4.1 dBmV 38.9 dB 0 0 1 Locked QAM256 783000000 Hz 5.6 dBmV 39.7 dB 0 0 2 Locked QAM256 789000000 Hz 5.8 dBmV 39.5 dB 0 0 3 Locked QAM256 795000000 Hz 5.8 dBmV 39.5 dB 0 0 4 Locked QAM256 801000000 Hz 5.8 dBmV 39.5 dB 0 0 5 Locked QAM256 807000000 Hz 5.7 dBmV 39.4 dB 0 0 6 Locked QAM256 813000000 Hz 5.8 dBmV 39.4 dB 0 0 7 Locked QAM256 819000000 Hz 5.8 dBmV 39.4 dB 0 0 8 Locked QAM256 825000000 Hz 5.7 dBmV 39.4 dB 0 0 9 Locked QAM256 831000000 Hz 5.6 dBmV 39.5 dB 0 0 10 Locked QAM256 837000000 Hz 5.3 dBmV 39.4 dB 0 0 11 Locked QAM256 843000000 Hz 5.3 dBmV 39.6 dB 0 0 12 Locked QAM256 849000000 Hz 5.2 dBmV 39.2 dB 0 0 13 Locked QAM256 855000000 Hz 5.4 dBmV 39.6 dB 0 0 14 Locked QAM256 861000000 Hz 5.3 dBmV 39.4 dB 0 0 15 Locked QAM256 867000000 Hz 5.2 dBmV 39.4 dB 0 0 16 Locked QAM256 873000000 Hz 5.0 dBmV 39.3 dB 0 0 17 Locked QAM256 879000000 Hz 5.1 dBmV 39.5 dB 0 0 18 Locked QAM256 885000000 Hz 4.9 dBmV 39.2 dB 0 0 19 Locked QAM256 891000000 Hz 5.2 dBmV 39.3 dB 0 0 20 Locked QAM256 897000000 Hz 4.4 dBmV 38.8 dB 0 0 21 Locked QAM256 903000000 Hz 4.4 dBmV 38.9 dB 0 0 22 Locked QAM256 909000000 Hz 4.2 dBmV 38.8 dB 0 0 23 Locked QAM256 915000000 Hz 4.4 dBmV 39.0 dB 1 0 24 Locked QAM256 921000000 Hz 4.3 dBmV 39.0 dB 0 0 25 Locked QAM256 927000000 Hz 4.1 dBmV 38.9 dB 0 0 26 Locked QAM256 933000000 Hz 4.1 dBmV 38.9 dB 0 0 27 Locked QAM256 939000000 Hz 3.9 dBmV 38.8 dB 0 0 28 Locked QAM256 945000000 Hz 4.0 dBmV 39.0 dB 0 0 30 Locked QAM256 957000000 Hz 4.2 dBmV 39.0 dB 0 0 31 Locked QAM256 963000000 Hz 4.2 dBmV 39.2 dB 0 0 32 Locked QAM256 969000000 Hz 4.2 dBmV 39.3 dB 0 0 159 Locked Other 300000000 Hz 4.7 dBmV 39.8 dB 4183537032 0 Upstream Bonded Channels Channel Channel ID Lock Status US Channel Type Frequency Width Power 1 1 Locked SC-QAM Upstream 12400000 Hz 3200000 Hz 35.0 dBmV 2 2 Locked SC-QAM Upstream 15700000 Hz 3200000 Hz 35.0 dBmV 3 3 Locked SC-QAM Upstream 20600000 Hz 6400000 Hz 35.0 dBmV 4 4 Locked SC-QAM Upstream 27100000 Hz 6400000 Hz 35.0 dBmV 5 6 Locked OFDM Upstream 27200000 Hz 8600000 Hz 29.0 dBmVdisarray2 years agoNew Contributor235Views0likes2CommentsPacket Loss Detected
I am looking for help interpreting this log from my modem. It seems that for the past week my router detect high latency and the internet cuts out from a few minutes. I am wondering if this log shows anything meaningful. Router Log Event Date Internet Restored Jun 14 2023 04:45 PM Packet Loss Jun 14 2023 10:46 AM Internet Restored Jun 14 2023 10:33 AM Internet Down Jun 14 2023 10:32 AM Internet Restored Jun 14 2023 05:53 AM Internet Down Jun 14 2023 05:45 AM Internet Restored Jun 13 2023 07:47 PM Internet Down Jun 13 2023 07:44 PM Modem Log 06/14/2023 18:56 67061601 6 "US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=a0:68:7e:a4:f1:ad;CMTS-MAC=00:29:c2:00:44:ec;CM-QOS=1.1;CM-VER=3.1;" 06/14/2023 18:44 67061601 6 "US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=a0:68:7e:a4:f1:ad;CMTS-MAC=00:29:c2:00:44:ec;CM-QOS=1.1;CM-VER=3.1;" 06/14/2023 18:39 67061601 6 "US profile assignment change. US Chan ID: 8; Previous Profile: 9 13; New Profile: 10 13.;CM-MAC=a0:68:7e:a4:f1:ad;CMTS-MAC=00:29:c2:00:44:ec;CM-QOS=1.1;CM-VER=3.1;" 06/14/2023 18:33 67061601 6 "US profile assignment change. US Chan ID: 8; Previous Profile: 13; New Profile: 9 13.;CM-MAC=a0:68:7e:a4:f1:ad;CMTS-MAC=00:29:c2:00:44:ec;CM-QOS=1.1;CM-VER=3.1;" 06/14/2023 16:45 67061601 6 "US profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 13.;CM-MAC=a0:68:7e:a4:f1:ad;CMTS-MAC=00:29:c2:00:44:ec;CM-QOS=1.1;CM-VER=3.1;" 06/14/2023 16:45 67061601 6 "US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=a0:68:7e:a4:f1:ad;CMTS-MAC=00:29:c2:00:44:ec;CM-QOS=1.1;CM-VER=3.1;" 06/14/2023 16:44 67061601 6 "US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=a0:68:7e:a4:f1:ad;CMTS-MAC=00:29:c2:00:44:ec;CM-QOS=1.1;CM-VER=3.1;" 06/14/2023 16:43 67061601 6 "US profile assignment change. US Chan ID: 8; Previous Profile: 9 13; New Profile: 10 13.;CM-MAC=a0:68:7e:a4:f1:ad;CMTS-MAC=00:29:c2:00:44:ec;CM-QOS=1.1;CM-VER=3.1;" 06/14/2023 16:33 67061601 6 "US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 9 13.;CM-MAC=a0:68:7e:a4:f1:ad;CMTS-MAC=00:29:c2:00:44:ec;CM-QOS=1.1;CM-VER=3.1;" 06/14/2023 14:33 67061601 6 "US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 10 13.;CM-MAC=a0:68:7e:a4:f1:ad;CMTS-MAC=00:29:c2:00:44:ec;CM-QOS=1.1;CM-VER=3.1;" 06/14/2023 11:32 67061601 6 "US profile assignment change. US Chan ID: 8; Previous Profile: 13; New Profile: 11 13.;CM-MAC=a0:68:7e:a4:f1:ad;CMTS-MAC=00:29:c2:00:44:ec;CM-QOS=1.1;CM-VER=3.1;" 06/14/2023 11:18 67061601 6 "US profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 13.;CM-MAC=a0:68:7e:a4:f1:ad;CMTS-MAC=00:29:c2:00:44:ec;CM-QOS=1.1;CM-VER=3.1;" 06/14/2023 11:14 67061601 6 "US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=a0:68:7e:a4:f1:ad;CMTS-MAC=00:29:c2:00:44:ec;CM-QOS=1.1;CM-VER=3.1;" 06/14/2023 10:46 67061601 6 "US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=a0:68:7e:a4:f1:ad;CMTS-MAC=00:29:c2:00:44:ec;CM-QOS=1.1;CM-VER=3.1;" 06/14/2023 10:33 74010100 6 "43 4D 2D 53 54 41 54 55 53 20 6D 65 73 73 61 67 65 20 73 65 6E 74 2E 20 45 76 65 6E 74 20 54 79 70 65 20 43 6F 64 65 3A 20 33 3B 20 43 68 61 6E 20 49 44 3A 20 4E 2F 41 3B 20 44 53 49 44 3A 20 CC 3B 20 4D 41 43 20 41 64 64 72 3A 20 4E 2F 41 3B 20 4F 46 44 4D 2F 4F 46 44 4D 41 20 50 72 6F 66 69 6C 65 20 49 44 3A 20 4E 2F 41 2E 3B 43 4D 2D 4D 41 43 3D 61 30 3A 36 38 3A 37 65 3A 61 34 3A 66 31 3A 61 64 3B 43 4D 54 53 2D 4D 41 43 3D 30 30 3A 32 39 3A 63 32 3A 30 30 3A 34 34 3A 65 06/14/2023 10:33 2436694062 5 "Unicast DSID PSN startup error" 06/14/2023 10:33 67061601 6 "US profile assignment change. US Chan ID: 8; Previous Profile: 13; New Profile: 10 13.;CM-MAC=a0:68:7e:a4:f1:ad;CMTS-MAC=00:29:c2:00:44:ec;CM-QOS=1.1;CM-VER=3.1;" 06/14/2023 10:32 2436694061 5 "Dynamic Range Window violation" 06/14/2023 10:32 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=a0:68:7e:a4:f1:ad;CMTS-MAC=00:29:c2:00:44:ec;CM-QOS=1.1;CM-VER=3.1;" 06/14/2023 10:32 2436694061 5 "Dynamic Range Window violation" 06/14/2023 10:32 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a0:68:7e:a4:f1:ad;CMTS-MAC=00:29:c2:00:44:ec;CM-QOS=1.1;CM-VER=3.1;" 06/14/2023 10:32 2436694061 5 "Dynamic Range Window violation" 06/14/2023 10:32 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a0:68:7e:a4:f1:ad;CMTS-MAC=00:29:c2:00:44:ec;CM-QOS=1.1;CM-VER=3.1;" 06/14/2023 10:32 2436694061 5 "Dynamic Range Window violation" 06/14/2023 10:32 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a0:68:7e:a4:f1:ad;CMTS-MAC=00:29:c2:00:44:ec;CM-QOS=1.1;CM-VER=3.1;" 06/14/2023 10:32 2436694061 5 "Dynamic Range Window violation" 06/14/2023 10:32 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=a0:68:7e:a4:f1:ad;CMTS-MAC=00:29:c2:00:44:ec;CM-QOS=1.1;CM-VER=3.1;" 06/14/2023 10:32 67061600 6 "DS profile assignment change. DS Chan ID: 33; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=a0:68:7e:a4:f1:ad;CMTS-MAC=00:29:c2:00:44:ec;CM-QOS=1.1;CM-VER=3.1;" 06/14/2023 10:32 67061600 6 "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=a0:68:7e:a4:f1:ad;CMTS-MAC=00:29:c2:00:44:ec;CM-QOS=1.1;CM-VER=3.1;" 06/14/2023 10:32 73040100 6 "TLV-11 - unrecognized OID;CM-MAC=a0:68:7e:a4:f1:ad;CMTS-MAC=00:29:c2:00:44:ec;CM-QOS=1.1;CM-VER=3.1;" 06/14/2023 10:32 68000300 5 "DHCP WARNING - Non-critical field invalid in response ;CM-MAC=a0:68:7e:a4:f1:ad;CMTS-MAC=00:29:c2:00:44:ec;CM-QOS=1.1;CM-VER=3.1;" 01/01/1970 00:00 2436694066 6 "Honoring MDD; IP provisioning mode = IPv4" 01/01/1970 00:00 85000200 3 "UCD invalid or channel unusable;CM-MAC=a0:68:7e:a4:f1:ad;CMTS-MAC=00:29:c2:00:44:ec;CM-QOS=1.1;CM-VER=3.1;" 01/01/1970 00:00 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a0:68:7e:a4:f1:ad;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;" 06/14/2023 10:31 2436694044 3 "Resetting the cable modem due to docsDevResetNow"noelcarv12 years agoNew Contributor310Views0likes2CommentsTech support "Live Agents" are just AI sales bots that offer 2 solutions, upgrade your service or an invasive costly tech visit. Is anyone else tired of this scam and about to switch to modern G5 and escape this old coax wire web of deception?
"Live Agents" are AI sales bots that sell services and dont provide solutionsProfessional_Sl2 years agoNew Contributor II928Views1like17CommentsSimple Instructions for connecting Air Printer to Cox Panoramic Wifi.
Spent over 2 hours trying to get my Canon ip7200 Airprinter connected, including a call to Cox that told me there was no longer a WPS button and I needed to consult my printer manufacturer or manual. (What?) Ii tried this on a hunch, and it worked beautifully... 1 - Set your printer to connect to AirPrint (mine was to press the blue wifi button on the front for 3 seconds until it flashed). 2 - On the Back of Cox Pano modem, there is a white button near the top that has 2 arrows on it (you can hardly see them). This is the same as a WPS button. Press and hold for 2-3 seconds until the unit flashes a blue light on the front while it is connecting. 3 - After it turns white, it is connected and your printer blue light should be solid. COX! Please put these instructions in the trifold you send out with the unit and make this info is readily available online. Maybe even educateyour phone techs. There are people all over onlinelooking for this SIMLE info!AcousticDi2 years agoNew Contributor2.7KViews2likes4Comments- Benfulr2 years agoNew Contributor832Views0likes11Comments
docsis network access enabled denied
My internet has been out for at least 2 days (maybe longer I was out of town) and when I access my modems local page it showed “docsis network access enabled denied“ along with “security failed” and a single download stream that is set to “not locked” and no upload streams. Is this something on my end or on coxs enddraeith2 years agoNew Contributor II1.1KViews0likes18CommentsCox Vs Record companies
I saw this article, and thought it would make interesting discussion. Do you think Cox should do more to stop Cox customers from pirating illegal software/movies/music?Has anyone ever gotten aDMCA warning? Do you use a VPN to protect yourself?WiderMouthOpen2 years agoEsteemed Contributor471Views0likes9CommentsOk here it is! The New setup I am looking at...
Ok, looking at a Netgear CM2000 modem and a Netgear RAX120/AX6000 Router, It will have connected via 2.5 GB, my 48 core server 'Dell Precision T7100', (Rebuilt by yours truly), my NAS/my tplink powerline adapter to my upstairs ethernet/wifi setup as mesh and a 4 port switch connected to the TP link ethernet. for my Other computer, My Poweredge server as well. Well, WMO? Decent modem and router?SolvedDarkatt2 years agoHonored Contributor745Views2likes15CommentsModem and Router or Modem/Router?
Cox tech came out sez Netgear C7000V2 I haveis not putting out signal, tests show 400% improvement when plug in ethernet cable. So, decision time: 1200 sq ft home, a box Replace Combo Modem/Router like I have now? With what, another netgear? Moto? Linksys? etc? Tech sez "buy Doc sys 3.1 Arris Modem and Google Nest or Mesh type router system (seems like overkill for size of area and reading emails, not a gamer or streamer out in the outback):) Experts, I await your sage guidance... Thank youSolvedCampmaster2 years agoNew Contributor III2.7KViews0likes28CommentsWho else is having consistently delayed repair time estimates in the Portsmouth/Norfolk area?
I’m on cg base Portsmouth at the moment and it has been three days of connection drops every 30 minutes and horrendous ping. The app for 3 days straight has been pushing back estimated repair time. I really don’t want to giga blast some poor representative on the support line so that’s why I’m here. This is insane non the less, cox has a complete monopoly in this area and I have no other option but to deal with the constant monthly bouts of outages and issues, this onein particular being the worse. In case anyone at cox checks the forums this is not an isolated issue. Every single person on base at the moment is getting hit with the on off outages all at the same time. Please, please just fix your service.Try_Knight2 years agoNew Contributor327Views0likes4CommentsBilling Issue
I paid my bill On the Cox web page as I usually do and see that it came out of my bank account then get an email from Cox saying payment rejected. Does not make sense since. I am waiting a few days to see if the payment goes back in my bank account before attempting to resubmit payment. Anyone else have anything similar happen?Loydkw2 years agoNew Contributor873Views1like9Comments- RonnieM2 years agoNew Contributor166Views1like1Comment
CoxWiFi SSID Hotspot gone? or not working anymore? London Bridge and Potters in Virginia Beach, Va?
CoxWiFi hotspot gone? or not working anymore? Ive been using CoxWifi SSID from right in the middle of the neighborhood on Cheltenham Dr. Virginia Beach, va for about 2 years pretty consistently. About 11:30 am on 4/26/23 it stopping working and couldn't connect to it anymore but still saw the CoxWiFi SSID. I would try to connect but it would say cant connect to this network. About 2 days later the CoxWiFi SSID disappeared completely and as of yesterday is still not up. Since this has happened I have noticed a CoxWiFi SSID that is Secured meaning needing a password to connect to it (Not the normal connect log in through cox on browser). I would think this isnt an official Cox SSID as they are all open to connect to and you just log in through browser. Is it possible that that is a legit Cox SSID and I need a password to connect now? Where would I get this password. Im a preferred plan internet customer and I can connect to other places when out and about in other areas. If this can be fixed that would be appreciated if not I just need to know so I can find other options. Just another thought that might help figure this out. Looking at the hotspot map. Ive had to aim in the direction of the Better Horse Inc. at 268 London Bridge rd. I dont know if thats where I was picking up the hotspot from though obviously. Just noting that I had to aim in that direction before I ever saw/knew of the map. I have checked my wireless equipment and all is working so its certainly the hotspot not working anymore. I have read in these forums that others were able to get the hotspots to reset but dont know if thats whats required here but hopefully this is a simple fix. I would greatly appreciate some help on this. Thanks in advance. JimMeanslickjim2 years agoNew Contributor2.4KViews0likes29CommentsCox Pods or Mesh System?
Cox came out and said at least some of the wiring in my 2500 sq. foot house needs to be redone (its only 12 years old, but apparently thats old?). Anyway they are setting up a work order to come out. In the meantime I'm thinking of dropping cox TV entirely and going with a streaming service like Roku. I have 4 TVs currently, which are often all used at once. There's also probably 30 other small wifi devices(cell phones, outlets, light bulbs, etc.). I have panormaic wifi gigiblast, but I think it still needs to be boosted to get good coverage everywhere if I go entirely wireless and start streaming on all the tvs. I have a lot of questions: So...I'm hoping to get out of this for maybe $300.. Is it better to buy a couple cox pods, or am I better off buying a mesh network like Nest or TP-Link or Eero? And which one? If you suggest a non-Cox mesh system, which one, and is that something someone with *some* tech experience can hook up? The cox tech guy suggested I get an AV person to come out and hook up a mesh system, and he was talking about running ethernet cables, etc. between the mesh routers. From what I've seen it looks like they are mostly wirelessbut I don't know.I'm trying to avoid running cables everywhere, is that really necessary to get good speed and coverage? Any advice is appreciated. I kind of read as much as I could fin on here about Mesh wifi but I was hoping for more recent information. Thanks.jebediah2 years agoNew Contributor II1.2KViews0likes7CommentsBilling
I have been a cox customer 25+ years. My bill just went up 42.00 When I called 3 times. I was hung up once the other two times I called and spoke with rude ladies in Mexico City who both gave me different information on how they could help me. One told me if I did not like what she offered me she was going to hang up the call. I have been trying to reach a supervisor, but mexico city people say they cannot transfer me. I even tried two times to reach my local cox store and left two messages today with no response. If you wish to keep my business please have someone with authority in the USA call me. Ready to leave your TV service.Scott_Robinson2 years agoNew Contributor264Views0likes3CommentsArris SB8200 Dropping Out on Large Upload - Firmware Issue or How to Diagnose?
I have an issue where when doing larger upload (presenting my screen and cam video) that within 10-20 minutes I'll lose my entire internet connection. It only seems to happen on those type of upload situations and haven't had the issue happen when doing large downloads. I updated my router firmware but also wanted to figure out how to diagnose if it's perhaps an issue with my modem or Cox service provider. I have accessed the ARRIS modem page and see Hardware version of 6 and Software version of AB01.02.053.05_051921_193.0A.NSH. But I have no idea if that's good or bad. That date may be May of 2021? Reading online it seems that I should not be updating firmware, rather Cox should. But Cox online tech support was bad, I mean really bad, they had no idea what I was asking about what version they are pushing to my modem (she was trying to sell me a different modem). I'd like to understand what I can look for in event log in modem to determine if this is a modem issue or what. And if anyone knows the right questions to ask or number to call for lower level tech support from Cox who can answer these types of questions.mrokusek2 years agoNew Contributor698Views0likes8CommentsPacket loss during peak hours, North Phoenix
The last few weeks I have been experiencing 8%-12% packet loss during peak hours 8pm-12am every day of the week. During other hours it is significantly lower at 0%-1% packet loss. They just sent a tech out for the second time at the latest possible time I could schedule (3pm) and there was no packet loss reported. I had the same issue a few months ago and they replaced everything in the pedestal and gave me a new modem and the issue persisted. They said they were going to escalate to their infrastructure? group and the issue resolved a week or 2 later. Now 3-4 months have passed and the issue is back.I am experiencing the issue both over wifi and wired over multiple devices. I have been using Ping in command prompt as well as packetlosstest. 5/31/23 @ 10:30 PM Ping statistics for 2607:f8b0:4007:815::200e: Packets: Sent = 100, Received = 91, Lost = 9 (9% loss), Approximate round trip times in milli-seconds: Minimum = 19ms, Maximum = 30ms, Average = 25ms 6/01/2023 @ 10:52 PM Ping statistics for 2607:f8b0:4007:819::200e: Packets: Sent = 100, Received = 95, Lost = 5 (5% loss), Approximate round trip times in milli-seconds: Minimum = 23ms, Maximum = 46ms, Average = 25msSolvedRoncor2 years agoNew Contributor II802Views2likes15Comments- Ken_Q2 years agoNew Contributor178Views0likes2Comments
Moving modem best cable
Hello Internet, I have a SB8200 i would like to place on the opposite side of the house looking at cable to run from the point cox touches my house across (mostly under the roof but still outside) and then into the wall in the office. looking for cable suggestions the two i was looking at are below. https://www.amazon.com/dp/B003FW0X6Q/ https://www.amazon.com/dp/B09TNBC384 both are RG6 and 70ohms which i believe are the two main requirements. any suggestions? Edit: went with Media Bridge Cable. LOVE IT. Original Cox wring: Downstream Bonded Channels Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables 21 Locked QAM256 903000000 Hz 10.5 dBmV 44.1 dB 0 0 1 Locked QAM256 783000000 Hz 11.2 dBmV 44.9 dB 0 0 2 Locked QAM256 789000000 Hz 11.2 dBmV 44.7 dB 1 0 3 Locked QAM256 795000000 Hz 11.1 dBmV 44.5 dB 1 0 4 Locked QAM256 801000000 Hz 11.1 dBmV 44.5 dB 1 0 5 Locked QAM256 807000000 Hz 10.8 dBmV 44.4 dB 3 0 6 Locked QAM256 813000000 Hz 10.8 dBmV 44.3 dB 2 0 7 Locked QAM256 819000000 Hz 10.8 dBmV 44.3 dB 2 0 8 Locked QAM256 825000000 Hz 11.0 dBmV 44.4 dB 2 0 9 Locked QAM256 831000000 Hz 11.0 dBmV 44.3 dB 4 0 10 Locked QAM256 837000000 Hz 11.4 dBmV 44.5 dB 0 0 11 Locked QAM256 843000000 Hz 11.4 dBmV 44.5 dB 0 0 12 Locked QAM256 849000000 Hz 11.6 dBmV 44.6 dB 0 0 13 Locked QAM256 855000000 Hz 11.7 dBmV 44.5 dB 0 0 14 Locked QAM256 861000000 Hz 11.5 dBmV 44.6 dB 0 0 15 Locked QAM256 867000000 Hz 11.6 dBmV 44.6 dB 0 0 16 Locked QAM256 873000000 Hz 11.5 dBmV 44.5 dB 0 0 17 Locked QAM256 879000000 Hz 11.1 dBmV 44.4 dB 0 0 18 Locked QAM256 885000000 Hz 11.2 dBmV 44.5 dB 0 0 19 Locked QAM256 891000000 Hz 10.6 dBmV 44.2 dB 0 0 20 Locked QAM256 897000000 Hz 10.8 dBmV 44.2 dB 0 0 22 Locked QAM256 909000000 Hz 10.5 dBmV 44.2 dB 0 0 23 Locked QAM256 915000000 Hz 10.5 dBmV 44.2 dB 0 0 24 Locked QAM256 921000000 Hz 10.4 dBmV 44.2 dB 0 0 25 Locked QAM256 927000000 Hz 10.1 dBmV 44.2 dB 0 0 26 Locked QAM256 933000000 Hz 9.7 dBmV 43.9 dB 0 0 27 Locked QAM256 939000000 Hz 8.8 dBmV 43.6 dB 0 0 28 Locked QAM256 945000000 Hz 8.6 dBmV 43.4 dB 0 0 29 Locked QAM256 951000000 Hz 8.1 dBmV 43.3 dB 0 0 30 Locked QAM256 957000000 Hz 7.8 dBmV 43.1 dB 0 0 31 Locked QAM256 963000000 Hz 7.7 dBmV 43.1 dB 0 0 32 Locked QAM256 969000000 Hz 7.4 dBmV 43.0 dB 0 0 159 Locked Other 300000000 Hz 8.2 dBmV 43.0 dB 4206327710 0 Upstream Bonded Channels Channel Channel ID Lock Status US Channel Type Frequency Width Power 1 1 Locked SC-QAM Upstream 17600000 Hz 6400000 Hz 35.0 dBmV 2 2 Locked SC-QAM Upstream 24000000 Hz 6400000 Hz 35.0 dBmV 3 3 Locked SC-QAM Upstream 30400000 Hz 6400000 Hz 34.0 dBmV 4 4 Locked SC-QAM Upstream 36800000 Hz 6400000 Hz 33.0 dBmV 5 6 Locked SC-QAM Upstream 12800000 Hz 3200000 Hz 34.0 dBmV Current System Time: Sun Jun 4 09:00:37 2023 Up Time 0 days 14h:20m:28s.00 New Mediadia Bridge 100ft cable (probably 3 times longer than the initial cox run into the house.) Downstream Bonded Channels Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables 21 Locked QAM256 903000000 Hz 6.5 dBmV 44.0 dB 14 0 1 Locked QAM256 783000000 Hz 7.6 dBmV 44.8 dB 7 0 2 Locked QAM256 789000000 Hz 7.5 dBmV 44.7 dB 7 0 3 Locked QAM256 795000000 Hz 7.4 dBmV 44.7 dB 3 0 4 Locked QAM256 801000000 Hz 7.4 dBmV 44.6 dB 2 0 5 Locked QAM256 807000000 Hz 7.1 dBmV 44.4 dB 4 0 6 Locked QAM256 813000000 Hz 7.1 dBmV 44.4 dB 4 0 7 Locked QAM256 819000000 Hz 7.0 dBmV 44.2 dB 8 0 8 Locked QAM256 825000000 Hz 7.2 dBmV 44.5 dB 2 0 9 Locked QAM256 831000000 Hz 7.2 dBmV 44.4 dB 3 0 10 Locked QAM256 837000000 Hz 7.6 dBmV 44.6 dB 3 0 11 Locked QAM256 843000000 Hz 7.5 dBmV 44.5 dB 4 0 12 Locked QAM256 849000000 Hz 7.8 dBmV 44.5 dB 0 0 13 Locked QAM256 855000000 Hz 7.8 dBmV 44.6 dB 2 0 14 Locked QAM256 861000000 Hz 7.7 dBmV 44.5 dB 2 0 15 Locked QAM256 867000000 Hz 7.7 dBmV 44.5 dB 0 0 16 Locked QAM256 873000000 Hz 7.5 dBmV 44.5 dB 0 0 17 Locked QAM256 879000000 Hz 7.1 dBmV 44.2 dB 0 0 18 Locked QAM256 885000000 Hz 7.3 dBmV 44.3 dB 0 0 19 Locked QAM256 891000000 Hz 6.6 dBmV 44.1 dB 1 0 20 Locked QAM256 897000000 Hz 6.7 dBmV 44.1 dB 10 0 22 Locked QAM256 909000000 Hz 6.4 dBmV 44.0 dB 10 0 23 Locked QAM256 915000000 Hz 6.5 dBmV 43.9 dB 0 0 24 Locked QAM256 921000000 Hz 6.2 dBmV 43.8 dB 0 0 25 Locked QAM256 927000000 Hz 5.8 dBmV 43.7 dB 0 0 26 Locked QAM256 933000000 Hz 5.4 dBmV 43.7 dB 0 0 27 Locked QAM256 939000000 Hz 4.5 dBmV 43.1 dB 1 0 28 Locked QAM256 945000000 Hz 4.3 dBmV 43.0 dB 0 0 29 Locked QAM256 951000000 Hz 3.7 dBmV 42.5 dB 0 0 30 Locked QAM256 957000000 Hz 3.5 dBmV 42.5 dB 0 0 31 Locked QAM256 963000000 Hz 3.3 dBmV 42.5 dB 0 0 32 Locked QAM256 969000000 Hz 3.1 dBmV 42.4 dB 0 0 159 Locked Other 300000000 Hz 6.1 dBmV 43.2 dB 713478300 0 Upstream Bonded Channels Channel Channel ID Lock Status US Channel Type Frequency Width Power 1 1 Locked SC-QAM Upstream 17600000 Hz 6400000 Hz 36.0 dBmV 2 2 Locked SC-QAM Upstream 24000000 Hz 6400000 Hz 36.0 dBmV 3 3 Locked SC-QAM Upstream 30400000 Hz 6400000 Hz 35.0 dBmV 4 4 Locked SC-QAM Upstream 36800000 Hz 6400000 Hz 34.0 dBmV 5 6 Locked SC-QAM Upstream 12800000 Hz 3200000 Hz 34.0 dBmV Current System Time: Tue Jun 6 16:43:28 2023 Up Time 2 days 03h:30m:00s.00 HUGE win, with all my powers dropping from 11's to 6dBmV's my understanding is that is a good thing. And looking at the event log I haven't gotten a single power warningpop up so I'm stoked about that. thanks for the tips all.tommybot2 years agoNew Contributor II629Views0likes10CommentsFaster than advertised.
A friend of mine with Cox is having a positive issue. Gigablast service, download speed is ok but upload speed is around 105/mb from any computer or phone using any speed test service. Is anyone else seeing this? I googled and googled but found nothing on itUnknownUser2 years agoNew Contributor194Views2likes2Comments- mpitt825022 years agoNew Contributor2.6KViews0likes2Comments
Internet is out
Had a tech install wifi today. It was working for about 30 minutes before I left to go back to work. I come back home, no more internet. Tried troubleshooting, that didn’t work. Cox is suggesting a tech which I really don’t want to pay for, being that I already had one come by today. I don’t know what to do anymore.CGRiptide2 years agoNew Contributor239Views0likes3CommentsOutages
It would be more acceptable if Cox would explain why the outage is happening (upgrades, accidents, unknown issues or inability to handle volume). I find it’s easier to accept when a company has been honest and provided the reasons I am without service. I get no credit for time without internet service and public utility companies are not being held to the same standards they put out for customers. Normally we don’t have issues but we are paying top dollar to get what we can and would appreciate if Cox could find a way to prevent these outages. There isn’t a good time on our calendar to be without internet, period.kdiaz012 years agoNew Contributor360Views1like4CommentsTrouble with Windows live mail 2012. Cannot send or receive messages. Windows 7 Pro operating system.
Please help with the following issues. Trouble with Windows live mail 2012. Cannot send or receive messages. Windows 7 Pro operating system.Stingray2 years agoNew Contributor479Views0likes11Comments